Pat & Chucks Auto Repair

I can’t believe I haven’t reviewed this place before. We’ve been taking all our cars here for years. This is the only place I feel perfectly comfortable saying, «not sure what’s wrong with it, do whatever you think it needs». Why? Because they are ALWAYS HONEST. And the best deal you’re going to get. I took in a car we were thinking of selling and knew it needed some work. Chuck told me what the car needed and offered to buy it for the blue book amount (minus the repairs) on the spot, was not only a great deal but a big time saver as we were immediately done with the car! Many times I have brought in my car to be told nothing was wrong, a small item was wrong etc. At the dealer they’d have told me it needed a new engine if they thought they could get away with it. And sometimes he doesn’t even charge me if its a case of nothing wrong — not even for his time. I call and they can take me in the next morning. You will not find a more reliable, honest, or better repair shop. We have brought in both American and foreign cars.

Love Pat and Chuck’s! I have been bringing my car here after a recommendation from a friend for years. I was going to a mechanic before this that I know was taking advantage of me. I always know I am getting an honest answer and every friend that goes there would agree. The friend that recommended it has been going here for many years and knows a lot of people that have. I laugh when I read bad reviews after some of the bad experiences I have had in comparison to dealing with Pat and Chuck’s. A small shop like this doesn’t stay in business for so many years by taking advantage of people, it is a neighborhood place! I wouldn’t trust going anywhere else now and recommend them to my family and friends.

This service is not customer-​centric.
The owner: bad attitude, arrogance, no respect to customers, not reliable.
I will not recommend this service to anybody, unless you have absolutely nowhere to go.
Or, if you don’t care about being treated politely and reliably.
My case: made an appointment 8 days ahead, early morning, for the job that takes hardly 2 hours: install parking sensors.
Made arrangements at work, arrived timely (mechanic was working in garage), waited when the owner took an order from one customer in front of me.
Next the owner turned to me: «We will do you car next Tuesday (in a week), my mechanic is sick».
WT?
Like, no ‘I am sorry for inconvenience’, or, ‘I apologize but can you come up tomorrow?‘
Nothing.
You might be a very skilled mechanic, but this is not how you win your customers.
On your web page you have proudly declared your ‘Code of Ethics’, including:
*To have a sense of personal obligation to each individual customer.
*To notify the customer if appointments or completion promises cannot be kept.
Well, you failed it.

Bad service. And bad mechanics they don’t Know to Mach. I went there and Iwas waiting more then 30 min then one gay came and aid icant fix it

Pat and Chuck’s must be paying someone to write their reviews with all the money they’ve ROBBED people
out of. This PLACE IS A JOKE. I took my car in because I thought I needed a new fuel pump, they took 5 days
to get back with the estimate, and wanted a grand for a new fuel pump and labor. Turns out I took it somewhere
else and it was just the wiring to the fuel pump! Saved me $ 800.

I will never take my car anywhere else. It is refreshing to have mechanics that treat you like a person and are honest about repairs needed (or NOT needed!).Everyone there is always friendly and know me by name. They are proactive about repairs and will always take the time to explain what needs to be done and why. If an emergency pops up I know I will be taken good care of. Prices are very fair, the level of service here is top notch!