Owner’s Choice

Not recommended. Owner’s Choice kept my Lexus for a week before starting repairs, which caused me extra rental charges and inconvenience. More concerning, they did not do all the repairs they committed to do verbally. The written estimate is difficult to decipher with several pages of line items, so they claimed they never agreed to do it… even though it was an explicit conversation with two of their reps. One of the reps left the company between the estimate and final repair service. Auto Repair shops are a tough breed as they know you don’t have much choice once your car is in there. I would avoid Owners Choice. Lexus now has an in-​house auto body shop, so I plan to have my work done there.

Although Owners Choice has a few facilities around Chicago and they’re all related, I’m writing specifically about the Highland Park location. Had them do some body/​paint work on my car over the summer and the manager Joe has quite an attitude. When I picked up my car I pointed out a dimple they missed in the body work they did and was asked «are you expecting perfection?» They have a super sized survey from Michael Jordan on the wall for some work done to his vehicle. It seems his car came out perfect and to his satisfaction. I guess you have to be a celeb to expect/​receive perfection from this shop. If you’re just an average guy you get below average work and service there and an attitude on top of it. I will never take a car there again.