Maaco Collision Repair & Auto Painting

I wish I would have read more reviews before taking my car in. I decided to go to the closest Maaco and they were very friendly and confident about the outcome — I needed body work and a paint job on a white Ford. Promised to have finished in 1 week. One week goes by and I call and Andrew says, it’ll be ready in 2 days. 2 days go by and he says one more day. We go to pick it up on that day and its still not ready — he claims his mechanic didn’t show up. Now its Labor weekend and they are closed for 2 more days. Finally almost 2−½ weeks later we pick up the car and its just an ok job. Still dents in the side which he refunded me on. Should have been fixed with the other dents! Lack of communication, poor management and an «ok» job warrants a «meh ok» review. He gave me his business card on the way out and I handed it back to him saying, «I won’t be needing this.» Will not be returning or recommending to anyone. Disappointment because many promises were made and not kept.

Most of the time when people say that the owner and employees were «rude and unprofessional», it normally means the reviewer was probably the rude and unprofessional one… such is the case with Maaco Des Plaines, Andy and his crew. I brought my 2006 P.T. Cruiser in after a ‘botched’ paint job done somewhere else and mindful of my dilemma, Andy was forthright in what could and needed to be done to fix it… and charged me a fair price. The work was done on time, and repaired as promised. Don’t make the same mistake I made to save a few dollars — get it done right the first time — Thanks, Andy!
Ken
Wheeling

I normally am not the type of person who writes reviews but I was extremely pleased with the manager, Andy, and the recent repairs performed at the Maaco on Oakton in DesPlaines. He was mindful of my budget regarding a rust repair on my 10 year old Lexus. Not only did he keep his word regarding the great price Andy also supplied me with some touch up paint, n/​c, upon picking up my car. The repair performed looked like the car was brand new. Thank you Andy for the excellent service.
Jennifer

I agreed with the previous review. The owners Andrew and David are absolutely Rude, Disrespectful, Unprofessional!!! Please stay away these people.

I was there for price estimation. The price is surely steep. They wanted to charg me $ 600 dollar only for labor cost to check up the car.