Jiffy Lube

I went here for an oil change last week. The staff were very polite, but they failed to tighten the oil cap and I found that nearly ¹⁄₃ of the oil had leaked out by the following week. I am very disappointed with the quality of service my car received.

Although I was unable to get satisfaction from the store manager or district manager at this location previously, I was able to get it from corporates customer service team. D’Evelyn was great. She communicated back and forth with the district manager as well as the regional manager to help resolve my issue. I was compensated for the brakes that I spent money on unnecessarily a d given a free oil change as well, which has successfully been received on my end this time. Though I was not impressed with this location or its management and my position in that remains unchanged as I feel this should have easily been handled in a much more satisfactory way much sooner by this locations management and the district manager, I am very satisfied with jiffy lube corporate handling of this issue. They stepped up and took care of the issue for me. Thank you D’Evelyn

Just received a phone call today from the claims department and big surprise they are admitting no fault on their part and will not be reimbursing me for anything because jiffy lube supposedly does not touch spark plugs. Absolutely ridiculous and will be reporting to the better business Bureau. Weird that my vehicle was fine and then after jiffy lube it was breaking down. Must have been a coincidence according to jiffy lube.

I went to this jiffy lube for an über inspection so I could drive for them. Basic checklist. The kid who was running it said my brakes needed to be completely replaced and failed my inspection. He couldn’t even enter the info into his company computer and had me do it. Didn’t take wheels off to check brakes just said they were bad pads and rotors front and back are at 20%. Well I have drums and shoes in back. Clearly he didn’t know difference. Anyway, I go to mechanic shop and have pads and rotors on front changed. Mechanic informs me when I return that jiffy lube is crazy. My pads and rotors are at 50%-60% left and will last at least a year. He only charged me for the fronts since he changed them already so I would pass inspection. Didn’t do rears as he said they are at 80% good. I go back to jiffy lube complain and tell them they cost me $ 200 unnecisarily and I’m on fixed income. Manager immediately says kid must have messed up and passed me. I ask about my money I wasted. He says nothing he can do. calls gen manager who has me wait for him to come to store. An hour later he shows a d says sorry it’s your mechanics fault for changing good brakes, even tho our employee screwed up. No resolution was given. I call dist manager and today he calls back and says sorry, we will give you a free oil change and that’s it. Yeah and they will probably forget to put the plug back in and then tell me its my fault the engine seized since I drove it. Lousy customer service and they are incompetent. Don’t go there

I forgot to update my review, but I was contacted by guest relations soon after my review and he did the best of his abilities to make things right. I spoke to the general manager or district manger directly and he did an excellent job of calling me multiple times to get my side of the story of the entire situation.
He said he would make sure that the unprofessional act I witnessed will never happen again. If I ever go back to this location, I will update my review and I’m hoping it will be a better experience.

We don’t ask a whole lot of places like Jiffy Lube. Just be quick (like your name), relatively clean and be straight shooters. My experience at this Golf Road store today delivered big on all of the above and I really appreciated it. Thanks Golf Road Jiffy Lube. Give this place your service. They deserve it.

These guys are crooks! I almost stopped going to Jiffy lubes because of them. I went for an oil change and they talked me into upgrading to a fancier one. Well after I left I noticed that the wiper fluid was still empty which they were supposed to fill. My boyfriend went back to the shop and told them and they said the machine they use to do the extra services in the upgrade was broken. So they didnt do any of the upgraded service. They gave me the basic service, charged me for the upgraded service, and never mentioned anything to me when I paid. Basically, if we hadn’t went back to complain, we never would have known they ripped us off! How many other people got screwed? I told a coworker that is from that area and he said oh yea, don’t ever go to that one, they’re shady… smh. I’ve never been back!

These guys are good. Very professional, transparent, no hard sell on upgrades etc. quick in and out, no nonsense, all sorts of discounts offered. My new favorite Jiffy Lube stop.

Had no issue with this location. The service was fast and staff was friendly as usual.

I have gone here in the past and didn’t have a good experience. I decided to give them another chance and for the past year I’ve had noting but excellent service. They have a new manager and some new staff members. They explain everything with great detail and truly make you feel like a valued customer!

Had to file a complaint with the BBB because they did not reimburse me a whole month later. Still waiting …

I have been there couple of times, and it seems that the guys preform very fast service but not very good! They try selling other things to you that you don’t really need. I don’t know how their system works since I had my filter changed couple months ago and they wanted me to replace it again! It’s true that guys working are always trying to hit on the girls. So, be aware of their sales pitch and flirting. Also, warning don’t use their restroom!

I’m not convinced, guys. While my experience here wasn’t truly horrible, I’m not thrilled enough to come back here regularly.
First of all, $ 38?! Ouch. Granted, they don’t just swap out your oil and filter and send you on your way (as at any Jiffy Lube, they vacuum the interior, clean your windows, check/​top off your fluids and tire pressure, just don’t expect a first-​class job) but that’s still pretty steep when I can go to CarX or Midas and get it done for $ 20.
Also, this place is staffed by a group of perpetually rotating teenage boys. Who absolutely suck at «selling» you additional services. Sorry, kiddo, but «So, uh, I looked at your antifreeze, and, uh, you should probably flush that. Like, you know, it’s something to think about. For next time, you know.» is not really convincing me. It was like he knew that it wasn’t necessary but he had to ask anyway and he was already preempting my «I’ll do it next time» response. If my car really needs it, tell me straight, don’t pussyfoot around. Not that I can ever expect that from any mechanic, but just sayin’.
Overall, skip it.

This was probably the worst Jiffy Lube location possible. They were trying to inflate my tire, and broke the valve, causing my tire to go totally flat. Now, this is a common problem with tires and pressure gauges. However, I wish they would just admit that they did it, instead they claimed that I drove in on a flat tire. Yeah, sure, in a minivan with two kids and a flat tire. Think again. To make the long story short, they took 2 hours to fix it. Not going back. EVER.