Hanlin Management

We had a truly awful property manager before Hanlin — he cost our association tens of thousands of dollars due to mismanagement. Hanlin has been quite professional, and they know what they’re doing. There has been some confusion because some people retired or left and they’ve been shuffling around responsibilities. So it’s not really clear what phone extension to call. Plus since property managers work nights & weekends, it’s hard to know what daytime hours they keep during the week. I assumed that’s typical of property managers.
The particular people I’ve dealt with have been great. And they put up with quite a bit of abuse from crazy homeowners and board members, without losing their cool. We had a holiday weekend emergency recently, and someone called me back right away.
One thing I’ve really appreciated: they run a (mostly) paperless office, and so they all are able to e-​mail me PDFs of things I need in minutes.

This is one of the poorest excuses for a property management company ever. They hide behind their voice mail system and don’t return phone calls. I am on automatic withdrawal from checking for payment of my monthly assessment and ever since one of the accountants retired the withdrawal happens later and later each month. Since it is already the 13^th of the month and I am not seeing it come out of my checking account, I have called their office twice in the past two days and left messages for two different people and neither one has yet to call me back to let me know if and when the transfer will be made. They need to be reminded that it is the condo owners that are paying their salaries. Wish we could get rid of them and get a decent management company.

This place is horrific. I cannot tell you how much time I’ve spent with them just because they miscommunicate, don’t understand, and don’t care. It took them over A YEAR to find a check my dad had sent for the assessment. Each time I called they said «Oh yes, we see it.» The next month it was invisible until I spent another hour on the phone with them. I now have to deal with them for a very small matter, but it’s turning into the same thing.

This is truly the most awful company I have ever had to deal with. Everything Adam C. states in his review is 100% spot on. This is just an incompetent management company that really could care less about what is going on with the residents of their managed properties (Cold water temperatures coming in at 120 degrees F when you shower? Nothing they can do about it).
The only thing they seem to know how to do right most of the time is cash their checks (and take vacations — seems like every time I call, the person I «have» to talk to is on vacation — and like Adam C. stated, if that person isn’t there — you’ll just have to wait).
They are also VERY dodgy when asked about their financial accounting — which is disconcerting, to say the least.
Awful, awful, awful. For the sake of your own sanity and stress levels — stay far away from Hanlin Management.

This place is the worst. If one person is out of town, no one else can do the work. Customer service is awful and they are not prepared for meetings with condo associations. See yahoo reviews for other feedback.