Guy Winters – State Farm Insurance Agent

Disappointed… I have been with State farm since 1996. Was switched to this agent a few years later due to retirement of Mr. Anderson.
Had Home, renters and auto insurance for a very long time. I go to purchase a new vehicle for myself. My rates go up. I call back ask if it includes all my discounts. answer was yes it does. I call a competitor and lets say I am no longer with State Farm.
I call after hours and go to the main company agent. I explain that I am cancelling both policies. She informs me that she is going to take car of it and it is all handled.
Then I call the following week to make sure my auto debit is removed. I am assured it is. I ask anything else I need to do. she states no.
I just got a call today asking what policies I wanted to cancel. I am in shock. I then ask did my premium get taken out of my account. why yes it has. I called several times and left a message. Nope ya didn’t my phone is on 24 hours a day because I have a disabled child living out of state on her own.
I tell the assistant that the money was taken without my authorization. she starts to laugh at me. I am upset and I ask why things werent done. never an explanation.
I called Corporate to get things cancelled.
Oh by the way I changed my phone number with the agent back in 2009. the first number of contact was incorrect.
Shame on them.
Funny thing after so many years with the agent I didnt get a call from him asking why I was leaving until after the fact. I guess business is too good.
Guy is a good guy. The girl that decided to laugh at me is horrendous.