Clinical Associates S C

I had not one but two horrible experiences with this facility. First, Dr. Powell said she could do my annual feminine health exam. During the exam, she rather casually told me I don’t have an IUD anymore. I would NEVER be so cavalier about telling someone they are walking around without birth control. She scared me to death and I had to come in for an ultrasound. The ultrasound tech was great. They never called me with results. I had to call in myself and the person who explained the results to me was USELESS. She said there was no inflammation, and when I asked if I’d have to have it surgically removed, she said she could refer me to an OBGYN if I needed one. I went back to my old OBGYN who explained to me that sometimes IUDs move up and nestle in the uterus. Dr. Powell should NOT be OFFERING to do pap smears and exams if she knows so little about the way female anatomy works.
My next horrible experience was when I needed a 2-​step TB test for an internship. First I called to ask if I could get it done there. After several people didn’t call me back, one person said yes I could, but I’d have to make a doctor’s appointment. DUH. I did, and Dr. Powell casually asked me «What ever happened with that ultrasound?»
Ahem. That ultrasound was MONTHS ago, and SHE’S THE DOCTOR. Why is she asking me? I expressed how unhelpful the person on the phone was, and she said «well she wouldn’t know that.»
Why is this place never giving me a next step, never directing me to the right person to speak with, and generally not following up or communicating internally?
So we progressed with the TB test, administered by nurse Maria. She told me I’d have to come back in a few days to get the site checked. I did. Neither Dr Powell nor the nurse Maria were in, so another nurse checked me and promised to chart it.
She never charted it.
I went back 2 weeks after the initial appointment. Nurse Maria yelled at me like I was a stupid child. «You didn’t LISTEN to me, I told you to come back in TWO DAYS, not TWO WEEKS.»
«I did come back in two days,» I said.
So they did some digging and found out it was never charted. She gave me the next shot and said she’d find out who examined me and would call me back. She did not call me back. I had to come back 2 days later to get that checked. The nurse Rocky checked my arm (see, I got smart and started writing the names down!) and said she would go print out a report. After waiting 45 minutes in the waiting room I got fed up and left. It turns out that no one had been able to find out who failed to chart my previous exam so she was trying to find out what was going on. Finally the next day I got fed up, called, and asked to speak to the office manager.
Loretta, the office manager, was actually pretty decent (See? still writing names down). She promised to get to the bottom of it. The nursing manager also called and apologized on my voicemail (I believe her last name is Burke or Burns). They did get me a letter in the end, but the total disaster in communication was really unpleasant.
When it came time for my next annual exam, I went to a new OBGYN. They called Clinical Associates to see if they could get copies of the ultrasound results. Clinical Associates said they had never heard of me and had no patient by my name in their records. A week later I received a bill for the co-​pay for the TB test.
AVOID AVOID AVOID.

I am leaving this at three stars because the doctors there are okay and get the job done. But I do want to point out Harry, one of the techs there: excellent bedside manner!