American One Limo

American One Limo out of Des Plaines was contracted to provide services to our guests during our wedding. We contracted for 2 buses. Only one showed. The guests were then hours late to the ceremony. We attempted to resolve this issue with the company but they told us we signed the contract and tough luck. Under no circumstances would I recommend this company. They did not provide what we contracted for and then quit communicating with us after the wedding. We are reasonable people and understand that mistakes are made but they provided zero care or concern for the havoc that they caused on our big day. Avoid this business at all costs!

BEWARE! Unreliable limo service and horrible customer service! We hired a limo from them to take us from our hotel to the church for our wedding. It broke down on the way to pick me up, causing me (the bride!) to be an hour late to my own wedding! (and the church was only 20 mins from the hotel)
I understand that these things happen, but when they do you expect the company that screwed up to do something to make up for it. But they still charged us full price, and only offered a free airport pickup. Do they have any idea how much time, energy, money, and emotion goes in to planning a wedding? They single handedly ruined my wedding — I really don’t think a free ride to/​from the airport makes up for that.
So, I asked if instead of an airport ride, we could use the ride to take us to dinner and a hotel for our anniversary. Well, yes, but we can only go to the hotel OR the restaurant — No stops! and it has to be after 6:30pm. Or we can rent one for a minimum 3 hours, with only the first hour free so we will still be paying them at least another $ 150! After everything they’ve done, they should be kissing my feet, not giving ultimatums — and certainly not charging us any more money!
If you go to a restaurant order a steak and it comes out burnt, the manager will send it back, cook you a new one and usually comp a round of drinks. If this company were running a restaurant, they’d probably say — sorry about the steak, you still have to pay for it, but we can give you a free side salad to «make up for it». Give me a break. This service is a joke.

We booked 3 vehicles for our July 22, 2011 wedding and everything went as planned. We left detailed instructions for each vehicle as far as when to arrive, where to pick up guests and preferred route. All instructions were followed and it made for a stressless day. The vehicles arrived ~15mins prior to the time we specified.

Booked 5 vehicles through American One Limo for our wedding on a Friday to move all our out-​of-​town guests to the various places (church downtown, reception by O’Hare).
Edit — I know there are lots of companies with similar names in the Chicago area — here’s the website for the company I booked:
They did a great job coordinating the three 55-​person buses for guests and everything was pretty much on time (Friday traffic is crazy so we planned for extra space in the timeline). The buses were new and nice.
We also booked a 1-​way limo for the girls to the church which worked great. The girls were a little late for the 2pm pickup but the driver just circled and said to call him when they were ready.
Lastly, the 22-​person party bus was on-​time to take the bridal party for pictures downtown and was very accommodating (even pulling over for a quick bathroom break as soon as we got onto the highway).
I was pretty stressed about this since everyone was from Cali and Ohio but Api and Rita with the rest of the crew did a great job to make sure everyone was on time and where they needed to be. thanks!
— Jason