All Saints Cemetery & Mausoleum

This office is poorly managed. Still waiting for my mother’s grave marker to be installed. Paid for in advance over 20 years ago. It is rare that anyone answers the phone and when they do they indicate that they can’t check on the status because the person who does that is off and no one else has access to that information. Seriously? What if that person quit tomorrow?
Staff also indicates that they are very busy and understaffed. Numerous messages left since July have gone unanswered. How do you run a business with such a lack of customer service?
I have just received an email from the manager and he indicates the stone will be installed on the 17^th of November. Stay tuned…

While the cemetery grounds themselves are beautiful, the care given to individual headstones and/​or grave markers is appalling. I try to get out there once a year and every time I am shocked by what I see. There are some headstones completely covered by dead grass and over grown with grass encroaching 2 – 3 inches on all 4 sides. There are headstones that have sunk 2 – 3 inches lower than where they should rest. I think of families who cannot come to their loved ones graves, for whatever reason, and find it heartbreaking. I’m sure they would never imagine the complete and total neglect that goes on there. I live in an area with two non-​Catholic cemeteries and on days the lawn is being cut, there are several men with weed-​wackers doing headstones. For the amount they charge for their «Perpetual Care», All Saints should do the same.

One of the more beautiful cemeteries I have performed military honors. A large portion contains the whole spectrum of grave stones I am accustomed to seeing, but lately I am seeing more uniform, less ornamental sites (the more recent grave sites are rectangularly shaped stones mounted in the ground). This establishment also offered an indoor area (I’m assuming for inclement weather — like we had today). It was modest and small, but it gets the job done.

On the fifth anniversary of my husband’s death, I went out to All Saints to put flowers at his grave. I have been going weekly for 5 years. When I got there I found everything that was at his grave had been removed because it was in violation of their no metal rules. The items were removed by the staff and dumped in a pile where people could «find» them. Thankfully, I didn’t have to go thru this pile as a friend went there for me, but I was told it was the saddest and most disrespectful thing he’s seen.
I called the manager and he told me that they are now enforcing the rules and that although some grave sites had tags on them they are not secure enough and maybe some blew away. I was out there the weekend before and not only was there no tag but there also was no notice that they were now removing items they feel violate the rules (this includes metal stands to hold wreaths). I had a copper cross stolen off the grave last year and the office told me they don’t remove items so it must have been stolen. Since they told me this and since they have allowed wreath stands the past 5 years, I assumed they were allowed.
My only problem is that there was no notice that they were now enforcing the rules and that my husbands gravesite wasn’t tagged. They could have simply posted a notice at the entrances giving people time to remove these items and I would have complied… just like they do for the spring and fall cleanup. Apparently, one has to have lost a loved one to understand how disturbing it is to go out to a place which is supposed to be sacred and find everything gone and thrown into a pile with no notice. The manager didn’t care when I told him. He’s apparently in the wrong business and brushed me off like I was just another annoyance. If I had the choice I’d have my husband laid elsewhere at a place which respects them and their families and cares enough to try to notify them when things change and at least apologizes.

I have never been to a Grave Side Service before that they actually lower down the casket with people at. It was a great 60+ degree day and sun shine. May you rest in peace Aunt Rose.