Accurate Dentistry

The only reason I’m giving one star is because I can’t give zero. Dr. Carina Chavez ripped off my grandmother, and lied to my mother. My mom came here with a toothache last year, and after taking an x-​ray, Dr. Chavez told her that she needed a root canal, which she then started. I work as a dental assistant now (I did not at time), so I know that root canals take two, maybe three visits at the most. My mother was there almost once a week for a whole summer. Something was very wrong there, but she didn’t know any better (neither did I at the time), and they weren’t doing a very good job of explaining what was going on. Dr. Chavez also worked on my mother, and wouldn’t stop, even when my mom told her that what she was doing was extremely painful. The dentist I work for stops immediately and gives more anesthetic, so that the patient is as comfortable as possible. Dr. Chavez obviously has no regards for patient comfort.
Finally after weeks of working on this one tooth with nothing really being fixed, she informs my mom that the tooth is cracked and cannot be fixed, and will need to be pulled. She offered to put the money my mother paid (she does not have dental insurance, so over $ 1000) towards the extraction and an implant to replace the tooth. My mom never got to it, which was a blessing in disguise. After I started working at the dental office I’m at now, I had her come see the doctor I work for to see what needs to be done with this still very painful tooth. Trying to get my mother’s x-​rays from Dr. Chavez’s office was next to impossible. I actually had to drive over there myself to pick them up, and she printed them all out on one piece of regular printer paper, which you absolutely cannot read them off of. But when we took our own x-​ray, we found out why. While doing the root canal, a file tip broke and got stuck inside my mother’s sinus. This is not uncommon, but the ethical thing would have been to tell my mom that this happened. Instead, she had my mom come into her office for weeks, enduring excruciating pain, while I’m guessing she tried to get the file out. When she couldn’t, she decided to tell my mother that she needs to get the tooth pulled (which my boss said would have ripped her sinus because of the stuck file, which again is a blessing that my mother didn’t go through with the procedure) instead of telling her what really happened.
Another big red flag; her office now cannot find the initial x-​ray, the one that would show that there was no file stuck above my mothers tooth before she started. That one somehow has gone missing, her worker couldn’t find it in their system, even though my mother was billed for it and Dr. Chavez would have needed it to know what was needed to be done to fix the tooth. Horribly unprofessional.
My grandmother also had a horrible experience here. Dr Chavez charged her $ 500 (which was supposedly a discount as well because she was paying cash) to replace one missing tooth and fix two other teeth in a denture, which now is so uncomfortable that my grandmother can’t wear it. The tooth she replaced also doesn’t match the rest of the teeth, she used the wrong shade. She also gave my grandmother a handwritten receipt, which I’m guessing means she never officially put it in the books. Again, unprofessional. And waaaaay overpriced. Only go here if you want to get ripped off.