Willis Auto Campus

My wife and I traded in two used vehicles, then purchased a new (used) vehicle and leased a new mini cooper at the same time. We did it all in one afternoon, and really enjoyed the experience.
Working with Jon in sales and Chris /​Jarod in finance, we never once felt pressured. The sales team were waiting with several vehicles lined up to show us when we arrived for our appointment. They listened far more than they talked. No fast talking, fair pricing and a great trade in value for our older vehicles.
We have heard great things about their service, but you should experience it yourself if you get a chance. We are more than 100 percent satisfied.

We recently bought a Lexus IS250. This is our first time and also our last time ever. This is a very cheap and very unprofessional dealership. First of all, the Internet sale man, Markjon J. Trierweiler aka Mark Johnson, is very rude. We drove 4 hours to this dealership to pick up our car. While we were there, we had to wait for 45 minutes before we can check out and test drive the car because the car is not ready. Then we found some un-​notify marks on the car. We tried to negotiate the price, but this sale person was very rude and refused to negotiate. I was that close to walk away from the deal but because this was the only car with the package and color that we wanted and on top of that we already drove 4 hours. So I calmed myself down and process to paperwork. While we were at the finance office, we learned that Willis put on the 3M door guard protection to every cars on their lot and included the cost in the sale price. But the sale man tried to add that on top the sale price, but we told them we weren’t aware of the additional cost. So I thought this is a Lexus dealership after all, they would included in the final sale price even though we weren’t in agreement. But to my big surprise, the sale man Mark went to the car and personally removed the 3M door guard protection off the car. Talk about being dirt cheap dealer, left alone this is Lexus dealership. I don’t even think they are not suppose to remove it is once it’s on the car. I was so furious about the whole thing. So the finance manager got the sale manger involved. I believe her name is Kathy Scaglione. However, after a short discussion, she wasn’t helping at all. At this point they decided to remove the cost of the door guard from the sale price which was $ 75. I was in shock because of $ 75 they have wasted 2 hours of my time, left alone $ 75 is nothing compare to the value of the car (close to 40k). I should have walked away because I never felt this humiliate at any Lexus dealership. This is my 6 Lexus in the family. Anyway, with the convince of my wife. We signed the paper work and got the hell out of there as soon as we can.
So Willis, never ever you will see me or my Asian family or friends again… If you want to treat dirt cheap then you are more than welcome to come here, but if you want to treat like a Lexus customer, then avoid this Willis auto campus at all cost.
If I’m the owner of this dealership, I would really have a serious talk or even fired this sale person and this manager. Otherwise, you’ll continue to lose a lot more loyal Lexus customers.

Purchased a new mini on 3/​19/​12 – with the expectation of 3 year/​36K miles of maintenance covered by manufacturer per salesperson & large signage in showroom. Wow, what a bait and switch to discover the clock starts ticking on the date of manufacture not purchase date. I paid for the oil change. Buyer beware.
On all our vehicles purchased from Willis we have elected to have them do the oil changes, etc. expecting a full-​service experience & they would have ALL maintenance/​warranty records. Now I’m told my mini with 28K miles and 35months of age needs new tires and they were NEVER rotated the few times the car was in for service. Frustrated that when the car was there 3 earlier times the «service advisor» couldn’t at least alert/​advise that tires should be rotated ~5K miles.
On the positive side, I was given a loaner car when warranty work exceeded the 1 day expected service.
Happily the Lexus side seems more on their game.

Willis, I hope I never have to see you again.
My service need was a maintenance light and 30,000 mile check up. When I phoned, the consultant told me the service light was for the scheduled maintenance. Fast forward to service day, the oil change was completed and car was returned to me with a note that the service light was on and told my appointment was with the oil change department, not main service. I was asked to schedule another appointment.
The diagnostic check would be $ 180 and I should pay $ 10 for a loaner car when I brought the car in because they might keep my car. When I called to schedule the follow up appointment a different consultant told me to talk to an individual at the intake bay who could instruct me how to turn off the dash light since the car had already been serviced.
Later in the day a manager returned my call and asked, I kid you not, had I had an exceptional service experience. I asked that manager to have the manager of the main service garage to call me because three people at Willis gave two different opinions about my car. I never heard from the main service manager.
In fact Tuffy’s on University diagnosed my car for free, resolved the issue and sent me on my way in two hours.
And, a week later, the main service manager at Willis has still never called.

Misdiagnosis on a simple repair job. I went in giving them a clear direction of what the problem likely was and they still got it wrong. Required repeated visits and involvement of one of the dealership owners to receive the appropriate service department attention to resolve the issue.
Service advisor communications were abysmal (e.g., no phone calls to provide status, then no calls being returned when I called them).
Follow through from service management was abysmal and almost caused me to be overcharged by $ 340.
The interior cleaning left my front and rear windshields dirtier (e.g., smears) than when I took the vehicle in.
Bottom-​line: I had to drag them through the service process nearly every step of the way, and I paid handsomely for it.

I’m astounded by everything this dealership does to make sure that you have a pleasant experience. I love the fact that I can drop off my car the evening before it’s scheduled for service and they deliver it to my house after everything is finished. This is a great service that saves me time, money, and hassle to have to try and make time to pick up my car.
Michael Jach (I apologize for incorrect spelling) remembers me every time I bring my car into Willis. A couple of the other guys do too, and they always ask how my family and I are doing and what’s new.
They also wipe the inside down, and for this and many other little things they do at this dealership. It makes me feel like I’m being treated like family and I appreciate it!

I took my mini roadster to fix an oil leak on a Thursday morning. They told me it might take a day or two and provided me with a rental car. Service staff called me the next day and let me know the status of my car. My car was done the following Monday. When I picked up the car it was nice and clean.
Whenever I drop by the Mini service department with questions, the staff has been very friendly and helpful.

We just moved to Des Moines and my rx450 needed some tlc due to the long drive from Oregon. I was able to get in for the regular service promptly. I was concerned that it needed to have a part ordered to fix a problem, and it would take several weeks. But they did discover the problem, that my dealership couldn’t find! I also needed to make an appointment a week out to get the detailing done. I had traveled with 2 black labs! But when I brought my car back for detailing, the part had arrived early– so I was delighted! A little give and take and everyone was happy!

Great service. prompt call when work was done. Also provided a loaner car that really helped.

My wife and I purchased our mini from Willis in April 2013 and received great service from Jason in their mini department. We drove several different models over multiple weeks and even worked out a good way to have it delivered to a dealership during our move out of state. Also seems to be a great supporter of the community through their efforts with the civic center and other events. Great dealership!

Wish I could give it a zero, these guys are dangerously incompetent and SUCK big time! Whats worse is that they are the only Land Rover dealership in Iowa, figure that. Bought a Range Rover from out of state, called these folks to buy an extended warranty from them thinking ill have to get my RR serviced there in any case. Boy, what did I buy into! Took almost 2 months to get the paperwork right, still dont have all the GM warranty records in my hand after 6 months. Sent my car for servicing and minor issues, car came back after 3 weeks because they didnt have time to even look at it, so it was just standing at the dealership. Asked why they asked me to send it in, no answer, oops! Car came back and two days later 3 out of 5 lugs were missing on one tire, not sure how I didnt end up in a ditch somewhere with extensive injuries but I guess I was lucky. SUper rude and uninterested account managers/​customer service, they’re just doing their 8 – 5 hours it seems. You would never expect this kind of service from a high end luxury auto dealership, but then these guys are even worse than a chevy dealer. Incompetence rules here, stay miles away if you can, unless you own an RR in Iowa in which case you have to deal with them, Thank goodness I moved out of state!

I guess I shouldn’t have been surprised.
I had my pickup detailed 10÷3÷12. They did a great job on both the interior and exterior. But two things happened to sour my enthusiasm.
First I was quoted one amount then charged another. It was only 15 dollars more, but it was the principal of it all that got me irritated. The Service Rep blamed the operator at the call center by saying that «she quoted the wrong price.» There was no attempt to adjust the invoice nor was there an apology.
Second, all 4 of my tires were incorrectly filled with air. Instead of 35 lbs, they were all deflated to 25 lbs. Luckily my TMP system caught the error and when I complained, the dealer fixed the problem, but it shouldn’t have been done improperly in the first place.

Salesman was very pleasant and knew his cars very well, I had come to the lot to look at a Camaro convertible and had plans to purchase and depending on if they would fix the 2 minor issues that would make the car not drive-​able. I received an email the next day the car was sold while it was in service for the issues, I was a wreck and felt robbed. At no time did they ask for a deposit or draw any paper work up. Since Mr. Betts sold this dealership it has not lived up to the high expectations it used to be known for.