Ulta

Horrible customer service. My wife went in there to try a new makeup line. The employee told us to wait right there and would be back in a few minutes. We watched her stand around and chat it up with her friend for a half hour until we finally left.

I love this place more & more!
For me, it’s a one stop shop:
Hair products? Check.
Huge nail polish selection? Check.
Fragrance? Check.
Drugstore to high end cosmetics? Check.
Hair styling tools? Check.
Always use the coupons! I haven’t been to Sephora in over a year, because I’m totally hooked on Ulta now.
Super Secret Insider Tip – shop during off peak times. When it’s super busy, I want to pull my hair out, since the aisles are kinda narrow.

The only reason I come here is because of my fiancé. She sometimes goes «Oh we need to stop by here to get my makeup». I’ve been here multiple times I could review it. They are a well-​run business and keep everything clean. The shelves are very organized and we are able to find products easily. The staff is friendly and willing to help.

This review is for the salon only. I got an O.P.I. gel Manicure (FYI — they don’t do Pedicures).
The good:
*The manicurist was very sweet and personable.
*They give you a bottled water during your service, which is refreshing.
*The gel has held up beautifully without chipping.
The bad:
*They don’t have many open appointment times — I believe they don’t have any appointments ’til after 5:00 pm on Fridays…
*This was the SLOPPIEST Manicure I’ve ever had.
— didn’t remove previous nail polish well, still had it on edges and sides of nails and cuticles.
— the filing/​shaping of nails was wonky — nails were lopsided and differently shaped.
— didn’t trim cuticles much, and only at base of nail, not all the way around.
— didn’t paint all the way around the nail — I had whole sides and bases of nails with no polish.
— the color wasn’t opaque, but a smoky fog color — someone later asked me if it was an hombre Mani…
The first thing I did when I got home was try to fix the Mani — scraping off excess gel polish and old nail polish, and cleaning up cuticles.
This gel Mani was $ 25, ($ 30, with tip). I love O.P.I. gel, but wouldn’t come to this Ulta to have it done…

Have to watch super close to make sure all your discounts/​coupons get applied. I make sure to get the biggest bang for my buck and usually have at least 2 forms of a discount. Stuff is pretty well stocked and there’s always someone willing to help locate something. I haven’t had any questions about products but have overheard the staff talking to other customers and they seem pretty thorough and informative. My favorite out of the 2 Ulta’s in town.

I came to this Ulta as an out-​of-​towner and was very impressed. This store is much nicer than the Ulta I usually go to. It’s well-​stocked and well organized and CLEAN. There were several clearance sections :) and even those were very well arranged– nothing was messy. My usual Ulta has filthy make up samples and everything isn’t as nice looking on the shelves. So glad I could shop in this store, it was a nice surprise!