Thrasher Service Corp

Used Thrashers for years for all kinds of issues. Always been great. Won’t use anyone else.

We have used this company for more than 15 yrs for heating/​AC installation and service. They have been prompt and knowledgeable. (Including talking me through the process of getting a frightened cat out of the cold air return system in the evening) This was the first time we used them for plumbing. The guy was here in less than 2 hours and replaced the corroded pipe that caused a major H20 leak in our basement in less than 1 hour. So we were w/​o H20 for under 4 hrs. (Cleaning up our basement took a bit longer.) Thanks, Thrasher’s!

Just bought a house in Des Moines with a «finished» basement. Once all settled realize our finished basement doesn’t have any heating vents. Eeek! Looked at different options online and decided to contact Thrashers as they did bathrooms and heating thought it would be a good fit since later on down the line I want to install a bathroom also in my basement. Chris came out and was a super nice guy. Said he could have his guys put in four vents with a return for $ 500. Sounded super. Reviewed with my husband we thought the price was right. Contacted Chris again because we were installing the vents into a drop ceiling; wanted to get price check on just dry walling ceiling and get heating installed. He sent out a guy from the dry wall place they work with right away. Got second quote was around $ 1,000. Sounded great sent them check with 50% down.
First time installer from Thrasher’s came out he was alone without anyone from drywall company took him down explained work to him (as I didn’t see how he could do it without the drywallers there) He then calls dry wall company to set up a time when they could call come at once. First time Thrashers was there no service done. Within a few days they all come out together gentleman from Thrashers was here just a few hours cut out vents showed me and said once the dry wall was complete to contact them again so he could put covers on my vents as he could not do that until work was done. Second time they were out. This was around Thanksgiving.
After the dry wall was complete I contacted Thrasher’s to come and put on the register covers. They sent they guy out right away but, he didn’t seem to really know the work that needed done. No problem I walk him down show him where the previous gentleman left three register covers that just needed to be installed. Also asked him if he could contact the drywall company for me to pick up their scrap that had been sitting in my back yard for over a week. He said no problem. Before he leaves he shows me what he as done. Which is installed two register covers where the new drywall had just been installed. The third register was installed in a room that already had a finished ceiling and he said the cover that was left won’t fit that register. He instructed me he contacted the dry wall company and they would be out in within a few days to pick up scrap and they were going to bring the correct register cover. But, if no one shows to go ahead and call them back. Third time Thrashers was out here.
I wait about a week because I am generous and patient person and call Thrashers back to tell them the scrap is still in my yard I am missing a register cover Oh and one of the covers they put in just fell out of my ceiling because they didn’t use any type of anchors or anything. A few minutes later Chris calls me back because I guess they don’t understand what’s going on. I explain to him the situation. He says well I talked to the original installer and he said he left three covers there. I agree he left three covers here and tell Chris the second gentleman he sent out said the cover didn’t fit and even if it would fit he took it with him and I don’t have it anymore. Chris says okay he will send someone out.
In between all this I had an out of town vacation going on so it was a few weeks before I called Thrashers back to tell them no one had yet to come to install my missing register cover and to fix the one that just fell out. They apologize they hadn’t sent anyone because they didn’t realize my job was not complete. At this point Thrasher’s is paid in full; I paid them out of good faith that they surely could send someone out to put up a few register covers.
We are in January now been dealing with the same project since right before Thanksgiving. Open the door yesterday to see my original installer from Thrashers! Yes relief surely this gentleman can fix it he actually KNOWS what’s going on. He is down there for a little while reports to me to come see his work. Register covers are installed he yanks on them in front of me yes nice and sturdy they won’t be falling out. The cover that was missing though well the second person from Thrashers couldn’t get it to stay because well the whole was cut to big.
So now I have a cover on it but between where the cover and where the drywall starts I can stick my hand. They tell me I will just have to call someone to patch my drywall. Surely I don’t think this is right but I figure I will just call Chris and get this all worked out.
Contact Christ and tell him how on the ceiling that was already finished the cover doesn’t fit right that I can fit my whole hand in the gap between the register cover and the drywall. That now my drywall needs patched. SURE he can take care of that for an extra charge.
WHAT A JOKE! Extra charge for what you guys messed up my drywall now I am footing the bill for you to fix it.
I will never do service with them again.