McDonald’s

Food was about as good as you’d expect from McDonald’s (this is to say the food was good, but not great and had nothing to do with the employees). What was outstanding was the service. Everyone was very nice and very helpful. I was greeted when I entered.
The play area was rather run down and could have been cleaner. And in today’s modern world, it would have been nice to have had access to more than one outlet. Des Moines isn’t my hometown; my phone was dying and the only outlet was next to a window, directly in the sun and I had a sunburn (first world problems, I know).

I’ve been coming to this McDonalds all my life. It’s always terrible. Save yourself the trip and go anywhere else but here. The service is unbelievably terrible. AT ALL TIMES.

When I went to the second drive through, I could see the order of the people next to me, but not my own. When it came time for me to order, my order didn’t appear on the screen. They told me that the screen was broken. It displayed plenty of commercials while I placed my order though.

Three stars for the friendly early morning staff. HOWEVER… this is the 3^rd time I’ve received my coffee with a burnt taste and no hazelnut flavoring but the drive through staff is great.

We will not be coming back here. they took everyone’s order in the drive thru when we were there first. Then when we finally got to the window they didn’t know what order was ours. When they handed us our food half of it was missing then they tried to argue with us about our order after we showed them the receipt. Took 5 minutes to get all of my food. When we got it there was way to much sauce on it and just thrown together.

This is our go — to after a trip to the zoo. Usually there are no problems.
Today was an exception. There was one person running the cash register, despite the line being out the door.
We waited in line over 10 minutes before ordering and then the cashier acted like I inconvenienced her by ordering!
There was no ketchup, other than the ketchup they threw at you across the counter. No ice in the soda machine.
15 minutes for 2 hamburgers, a cheeseburger and half cooked fries.
Not that it matters, but I will be contacting corporate.