LensCrafters

We recently went to Universal Studios and my son lost his glasses on The Hulk. While I’m all about buying local, this was one time I was glad to be with a national company. It was Sunday at 4 and, thankfully, there was a LensCrafters about 10 minutes away. I called, they had his prescription and we had new glasses by 6! Loved it.

I got my glasses here, the deals and experience here was great! The staff was with me every step of the way through the process beginning from the eye examination. They have a wide variety of optical products to suit your needs.

I have been going to the Jordan Creek LensCrafters for the last 10 or so years. But this time I decided to go to the LensCrafters at Merle Hay since it was closer to my home. BAD decision that turned out to be. First off, it is a very DIRTY office. The floor looked like it hadn’t been vacuumed in ages. The eye dr. seemed to be nice and efficient until he went to put the contacts in my eyes. He did not wash his hands before opening my contacts and proceeded to put one in my eye. I have never had an eye dr or the assistant do that. Sanitary reasons you don’t and if you do then WASH your hands. I let him know this as well and he gave me the other one and told me to do it. Secondly, I told them i used Acuvue Oasis contacts and have for the last 20 years. Now, granted they asked how many times I changed them and if I slept in them and of course I answered all their answers and still they did not give me an Acuvue Oasis contact. One of the girls even told the girl checking me out that I did not wear those and I wore some other brand. I said no, that I have worn the other ones forever and that was what I wanted. I left thinking, «I was never dealing with them again. I would get my prescription and order contacts elsewhere». I did not realize they write the brand of contacts on the prescription so if I went somewhere else they can only give you the ones they wrote down. I proceeded to call them and they were argumentative with Cosco so I called Jordan Creek Lenscrafters and they were nice enough to call MH and let them know what I have been wearing and MH would not budge. Stated I had to go back in and get a trial pair then another exam, charging me again, and then they would consider changing the brand. I explained to them, MH, that I had already told them what i wore and if they would have listened to me we wouldn’t be going through this. So now I am going to have to go back to them, MH, to have them change the brand of contacts if they will otherwise I will have to get another exam, out of pocket, since my insurance will not pay for another one just to order contacts.
Jordan Creek stepped up to the plate and told me to come in and they would give me a trial pair and order me contacts in the Oasis without charging me another exam.
I will NEVER go back to MH LensCrafters again, nor will I recommend anyone to go there.
STAY AWAY FROM THERE!!!

I went into the lenscrafters inside Merle Hay Mall in Des Moines, IA last week to get a new pair of glasses. I had an eye exam just before in the office next door right before. The gentleman I talked to was very helpful. I wanted to know about the transition lenses and he was very knowledgeable about them. I found out that they do not change in the car so I decided to get a pair of prescription sunglasses too. My prescription is very bad and the guy had picked out some frames that would hide the thickness of my lenses. I purchased (what I thought) was the correct lenses for the transition lenses. Also found out that the 1.74 (thinner of the lenses and much needed for myself) would not work with the transition lenses so I had to go with the 1.67 lenses. I have been going to lens crafters since I have started needed glasses (over 15 years, and a new pair of glasses almost every year). This is where it gets interesting. After going over prices and getting everything squared away, it is time to pay. I wanted to split up my regular glasses and my sunglasses onto two different credit cards. The salesman accidentally charges me for the full amount on the first card (which was a debit card) and uses almost all of my money in that account. After «voiding» that transaction he tries to charge me for just the regular glasses and I didn’t have enough in that account now since returning to a debit card takes a few days to go through. We then leave after nothing else could be done and I would call once the money is refunded into my account. 3 days later I call and they recharge me the full amount again which is fine; I figured out the money situation myself. My order is then started, it wasn’t started when the salesman messed up. I get a call yesterday saying my glasses are ready. I don’t live near the lenscrafters store so I had asked for them to call me only when both pairs are ready. So today I head into town to pick them up, I get there only to find out that my sunglasses are not ready… After talking with the saleswoman we find my regular glasses. There are something definitely wrong with them. The lenses are thicker than my lenses I have currently (even though my prescription got better and I was specifically told that the frames would hide the thickness and the style would make the lenses thinner). After she fitted my glasses I decide that I really don’t like the look of the thick lenses and the frames, but I said I would try them to test the transition lenses. After I say this the saleswoman says that my glasses did not have the transition lenses… So basically I made a trip to lenscrafters to not have my sunglasses ready and my other glasses were not made correctly. I am a very dissatisfied customer and will definitely not be taking my business back to lenscrafters.