Iowa Auto Top & Upholstery

I took a seat into them, I told them whatever price to get it done by the end of the week was fine. The man who was to work on it never came to work regardless of having me make an appointment that day.
Over the next two days after that I called and was told the man who was to work on it did not work that day. I didn’t get the seat back for almost a week when they knew about my schedule and plans.
When you promise to have a seat done by a certain day I don’t care what you have to do or who had to fill in for the slackers that didn’t show. You get it done in that time frame. This company doesn’t understand this simple concept. Will not be coming back.

Even though they did not have access to the fabric for my 2011 Nissan (no one did), Lyle, the manager, assured me they would get as close as possible when fixing a small rip in my back seat. I was very pleased. They were fast (just a few hours), friendly (honest and easy-​going), professional (great workmanship), and reasonably priced.
Although I hope I don’t have a reason to go back, this is the place I would head if needed.

After stabbing a hole through my convertible top in a recent ice storm, my usual car guy referred me to Iowa Auto Top & Upholstery. He called ahead and told them I’d be right over; I missed the driveway on the first pass, but found ample parking in front of the less than impressive brick building. Joe made me a quick, free estimate, gave me a timeline and business card in case I decided to pursue it. Really no pressure at all.
Then cue my frustrating insurance company wanting their own people to do inspection/​estimate, which ended up being about a hundred less than what Joe had said. The claims adjuster made things sound really complicated when I called to tell her the prices didn’t match; so I called Auto Top back for help. Lyle was reassuring on the phone and then again when I went in person to show my insurance paperwork and make an appointment/​deposit. They offered to call and deal with the insurance people… thank you!
It gets better! My school schedule is hard to plan around and I had some other commitments to complicate things, but they set me up for the VERY NEXT DAY. Lyle gave me a ride home after I dropped of my car at 8am and offered to come back for me at the end of the day. Very courteous. I just picked up my car with its new vinyl top and plastic window — it looks amazing. I’m quite pleased. Moreover, the price discrepancy went away! Very happy customer, thank you!