Greyhound Bus Lines

Online booking system is a total joke. Forces you to print your own ticket, doesn’t allow smart phones to show proof of purchase, can’t be checked in at the station using a confirmation number. Get with the times.

Stopped here several times on my way through and It’s not the best bus depot let’s put it that way.
The few times I’ve been here (ranging in times of day) it was dirty and rather crazy. If you can «hold it» I would suggest waiting til you get to the next stop. We also had a guy almost get left there while he was smoking, so be careful.

Before I had a vehicle I had to rely on this mode of transportation between Minneapolis and Des Moines. The bus ride itself did not present any issues to me, it was clean and usually there was plenty of space. The station here is a bit different.
The station was pretty dirty everytime I would be waiting for my bus here. I would often see the staff cleaning the station, but it still appears to be filthy. Many of the passengers here consists mainly of either students or individuals who appear to not be traveling for a work related event.
I have never felt unsafe waiting for the bus here, I have felt uncomfortable though.

Rolled in here late one night for an overnight stay before leaving later the next day. Thank god it was air conditioned since it was over a hundred during my brief time here. The bathrooms are sketchy and there are no restaurants close by. They sell food behind the counter and there are plenty of vending machines. Lots of diversity beyond my own ethnicity — a great place to watch people.

Not the greatest bus station, but redeems itself due to the cheaper mode of transportation.
I took the Greyhound for the first time to Minneapolis over the summer of 2012. I was initially fearful because of mixed reviews of the service. The bus station itself is not the greatest place. It’s tolerable, but only stay in there for as little as you can. The bathrooms are extremely dirty and unsanitary. The station is small and can be quite crowded when everyone is on the go.
Customer service is reliable because they always have an employee that announces arrival/​departure dates or can distribute tickets. There are several arcade and vending machines against the wall if you want to distract yourself from the sketchiness of the station. Some of the seats are disfigured in the waiting area, so it just shows how much the place is maintained.
Bus rides are full or empty depending on the time and location. Going to Minneapolis at a 5 pm on Friday was empty for me. Getting two seats to yourself is the best since sleeping isn’t comfortable. You get bathroom breaks on bus stops so don’t worry about using the bus toilet if you’re squeamish.
If you can, take the Megabus if there’s a route for your destination. It’s cheaper and more comfortable! Greyhound redeems itself so it gets you where you need to be cheaper than an airplane ticket.