Ntb-National Tire & Battery

This place is horrible, the customer service sucks. Came in on Saturday with a nail in the tire and they said it would be an hour and a half but if i made an appointment on Sunday it would get done quicker. I went with the appointment at 11 on Sunday. Got there on time and was told it would be an hour and a half. I saud what, i have an appointment, she says yeah that just gets you in line. What garbage. They also try the big oversell on tires. I will never come here again!

This place sucks. Told me to get in line behind every else to fix a problem with tire that was recently purchased. Told to wait 4 hours that I wasn’t any more important than other customers. Tried to explain to them that wasn’t the point. I already waited to get new tires. They don’t get customer service. Stay away

My experience was the total opposite as most of the reviews. I came in there late. And the person that greeted me was very candid as to the time and the workload they currently have and that they might not be able to help if it is a big job. I appreciated that honesty. Then the guy took a quick look at my tires and saw the treads were exposed, from there he looked determined to help me. They did not have the tire size for my car, but he saw some in the warehouse and he had one of his guys pick them up as they got started on my car. My alignment cost $ 90 and my car needed (I knew this before I arrived).
They did try to up sell me but it seems like that is a common practice all over and not limited to car shops.
I never felt any real pressure.
It took some time, but with car shops, I’ve never seen any place that lived up to an estimated time. Even a simple «10 minute» oil change lasts 30 minutes. I’ve stopped asking places like this how long it takes. I just simply as if it is better for me to wait or come back. I was there for almost two hours, but that is with the fact that my tires had to be picked up from the warehouse. It was not a problem.
I liked the fact that their waiting room had wifi so I was actually able to do some work.
But getting back to the topic. I was more than happy with the service and the strides the Manager (Nico) did to make sure I got out of the shop happy and safe.

DO NOT COME HERE, I came here with my car in perfect working condition, to change the master cylinder and to do the alignment, after two days, because the were not «able» to get the part, they give me the car at 8:15pm and I realized the alignment never was performed, they told me to take it next day, so on my way home my car hardly drive and almost made it, so I decided to change battery, because NTB told me it was not good, but nothing happens, so I took it back next day, and now they say I got a problem in fuel system, and they will charge me $ 600+ to perform the work, when I already have pay them $ 700+ for master cylinder and an alignment never performed, NTB say the don’t have nothing to do with my problem and they’re not responsible, bla bla bla. I have been trying to talk with th manager Dino for 4 days, when I finally talk to him he say he don’t know nothing about it? really my car has been there and he don’t know nothing? make yourself a favor DO NOT CAME HERE.

I have been standing in this lobby for 20min and no one has helped me. People are walking by like they dont see me. Wow

Just waited over an hour and fifteen minutes on an oil change when there was one person in line in front of me. Never going there again.

Services has always been slow and poor, but this last time is very bad. They tried to sell me the $ 175 alignment I did not need. After I declined the alignment they told me the buy 3 get 4 package did not apply since I did not get the alignment. Every conversation seems to be a bait and switch.
Stay away.

This place is the biggest rip-​off I have ever experienced. They charge exorbitant prices and then provide sub standard service.
They will try and sell you as much as they can even if you don’t need it. I talked to the store manager, the district manager and still they would not give me any reason as to why they were charging me 175 $ for a part that was available across the street for 35 $.
DO NOT COME HERE!

The wait time is always long. Arrive at a 11am appointment and got out almost 2 hours later for a oil change and tire rotation and battery check. Hated that.
Also they always try to sale you things you don’t really need. EXAMPLE, had the full works on brake replacement, pads, and fluid exchange. 2 days later came in for oil change and they wanted me exchange fluids in the brakes, BUT THEY DID THAT ALREADY PREVIOUSLY, UNLESS THEY LIED. PLUS they try to get me in a wheel alignment program and when I only JUST want a one time wheel. DO RESEARCH PRIOR ARRIVAL

I had a cracked rim on my car and NTB mounted a replacement rim that I brought it. They gave me a decent price and took about an hour to finish. While mounting the rim they alerted me that one of my break pads extremely worn out and needed to replaced soon, but they did not pressure me to do the repair with them (I eventually got it repaired somewhere else). I was happy with service I received and glad they checked my breaks.

FAKE WARRANTY and Horrible Service!
Fake warranty — Do not buy their tire warranty under any circumstances. I went to them because I had a tire that would very slowly deflate every month or so. When I took it in, they told me that the tire had a hole, but that they would not fix it because the hole was not in the center part of the tread (what? definitely have had holes in various parts of the tread taken care of elsewhere in the past). When I originally purchased the tires and the warranty, they told me that they would patch up any holes for free — there was no mention of particular areas of the tire tread being covered and others not. At today’s visit, they told me that I needed to get a new tire, although they also mentioned that this was something other places would fix, but they do not — how convenient for a repair shop that also sells tires.
Horrible Service — I went to this NTB for the issue mentioned above (11:30am — drop in). The service guy told me that I would need drop it off and that I could pick it up between 3pm –4pm. At 4pm I was on my way to pick up the car when I decided to call to make sure that my car was ready. The guy told me that they were just looking at it and that it would be done between 5pm — 5:30pm. With two kids in the car, I drove around to kill time. When I got to the store at 5pm not only was it not finished but they had not even assessed what the problem was.
Unfortunately, this was not an isolated incident. About a year ago I went to get my tires rotated and again they took all day to do it. Dropped my car off in the morning, called when it was supposed to be done, yet they hadn’t started it and had to wait until the store was about to close to pick up my car.
The bottom line: dishonest company. Don’t waste your time.

So NTB has this fancy online reservation system now. Great idea, except apparently a reservation means absolutely nothing. At about 4 pm on a Friday, I checked the reservation system and saw that this NTB and the sister Merchants in Rockville both had all of their evening slots open. I made an appointment for an oil change at 6:30. I showed up for my appointment and waited 10 minutes to speak to the guy at counter only to be told that, by the way, it’ll be a 90-​minute wait. When I reminded him that I had a reservation, he said, well, yeah, you still need to call to see how long the wait is. I called the nearby Merchants in Rockville (who also showed all of their evening slots open) and was told to expect a two hour wait. So what exactly is the point of having an online reservation system if a reservation means nothing?

I wouldn’t go here to save my life. I’ve been coming here for awhile so it’s not just one experience I am basing this off of… I see more turnover of employees here than anywhere else. The people here are lazy and don’t care. An oil change/​tire rotation always takes 3 hours on a slow day. They try and sell you «packages» and warranties and say they’ll beat any price but there is no quality or peace-​of-​mind after you leave this place.

The service ROCKS! My car broke down less than a block from there and I wasn’t sure if it was the battery or the starter. I had to buy a new battery from them, and I wish I could say the story ends there, but it doesn’t.
After installing my new battery, my car STILL didn’t start! Imagine my frustration when I found out I’d have to pay an EXTRA $ 330 on top of the $ 100 I’d just paid to replace my starter! But Pete came to my rescue — he agreed to count my battery purchase towards the starter replacement (so instead of $ 330 extra, I’d pay $ 230 extra). Oh no, the story doesn’t end there, either.
A couple of hours later, I get a call from Pete letting me know that neither my battery or the starter was the cause — one of the cables was just loose, so he tightened it up for me. Not only that, I wouldn’t be charged for the repair and would be fully refunded. However, when they went to put my original battery back in, my car still wouldn’t start, so they kept the new battery back and only refunded me $ 40. So basically, I ended up getting a new battery for just $ 50 – 60!