Sullivan Tire & Auto Service

I had a few things wrong with my Hyundai Sonata including the brakes, bearings and other issues that needed to be addressed. I usually go to a different car repair shop in Derry and have been for a very long time. Unfortunately, they weren’t able to schedule me until Thursday (it was Tuesday morning at the time)…the issues with the car had gotten so severe that I really didn’t want to wait two more days to have it fixed. So I decided to go to Sullivan Tire. I had gotten a minor thing here and there done here before like oil changes. I called and was able to bring it in that morning. After taking a look into what the issues were with my car. They had quoted me $ 2,600 for the repairs (and that didn’t include the ones they suggested that were gonna need to be fixed soon)…after looking over what they had listed needing to be fixed… I trimmed it down to a little over $ 1,700. I decided that I wanted to get a 2^nd opinion from the place I regularly go to cause even $ 1,700 still seemed a bit high. I took it to my regular car repair place and the final bill ended up being $ 1,065. Big BIG difference from the original $ 2,600 quoted. My car is now running smoothly and quietly like it should be. If I was just grading on the prices that we’re quoted, I would’ve had to campaign Unilocal to have a 0 star rating. I gave this place two stars because they were very nice and personable to deal with. Really liked that they have a courtesy shuttle. Not only that but the lady who drives it was very, very nice as in the end, I had to do a round trip to pick my car back up. The gentleman who seems like he runs the show in there, his name was Rick. He was also the person who went over what they felt needed to be fixed… once again, very nice gentleman… no issues whatsoever when it came to customer service part. The downfall is that it was obvious that he was really trying to sell me on as much possible things as he could. Namely the reason why the original quote came to $ 2,600. The shop I usually deal with has never tried to sell me on repairs that didn’t need to be actually done at that time.
With that being said, if you go here, don’t get me wrong you will get treated very kindly by everyone there but please be careful and use best judgement when going over the items that need to be fixed. Make sure that you’re not winding be sold into repairing things that weren’t necessarily needed but still cost a bit of money. Next time, I will just wait out the two extra days or not end up stretching the issues of my car as long… and I will just go see the regular place that I’ve done business with… Niceness and good customer service does mean something to me but possibly spending $ 1,600 than I needed to just to get my car fixed two days earlier is NOT worth it to me.

These guys are AWESOME! We were on our way for a trip and busted up a tire, these guys got us in quick, fixed the issue and sent us on our way. Couldn’t have been better about it, even hooked us up with a cheap backup spare just in case.

very thorough and personable

The employees here are so friendly, helpful as well as sympathetic to your situation. I was upset to get a flat tire and miss my ski trip thus past Monday and everyone really was great. I wish I could remember everyone’s name, but they were all professional, which made day easier. Thank you

The winter holiday promotions were great. I suggest
for tire reviews. They had a name brand from China that was 2 for 2, but because tire rack didnt have any rating on it I stayed away. I went with good year flex fuel, buy 3 get 1 free. 599 for 4 tires with install, 59.99. Front alignment. They wanted 700 for Breaks, calipers, rotars. Got a second opinion, saved 400. Turns out calipers didnt need to be replaced. Saved 400 by going down the street to meinake. This isn’t the first time I had an issue here. They have done work without authorization, odd car consistent car troubles after going there. I would highly advise not going here.

Needed two new tires for my wife’s car. Searched 4 different companies online and Sullivan was the only site to provide full pricing, they were also cheaper than others. Made the appt online for same day and received a call from their center in Mass to confirm. Dropped off the car on a busy Saturday with plans to leave it there all day. They were busy and this area of Derry had a lot of traffic from road construction. At the noon time drop I was quoted a two hour turn around which I was skeptical of right away.
We went shopping for a while and I received a call on my cell at 1:57pm informing me the car was ready. I was floored that they delivered within the time frame they quoted. That combined with the straight forward pricing — I paid exactly what I was quoted online — make Sullivan a place I’ll return to next time.