Monro Muffler Brake & Service

I usually don’t leave many reviews… but, decided that John Dowling and his crew at Monro Muffler deserved one. After such a rough WNY winter, and the toll it took on our local roads, I ended up with some major exhaust problems. I initially took my car to Monro just because of convenience, but after dealing with John, I had a very decent experience regarding my repairs. The problems I thought I initially had, weren’t the actual problem. They test drove my car multiple times and figured out what the real problems were. When I got the call regarding repairs needed, they were much less than I originally thought.
John’s diagnosis was correct and my car was very timely repaired within one day as estimated. The cost was extremely reasonable.
I appreciate the honesty and timeliness givin to me from John Dowling & Monro Muffler in Derby, NY… and I would strongly recommend these people for your next exhaust, brakes, & tire needs.

Very disappointing experience. I took my pickup truck to Monro in Derby– it was making a squeaking sound in the front-​end. They told me it needed to have the bushings replaced and you could only do this by also replacing the bushing arms, which doubles the price of the repair. I checked online and with the dealer, and it was possible to simply replace the bushings — no replacement of the arms needed.
I cannot recommend this establishment.