Enterprise Rent-A-Car

I made a reservation to be picked up at a local campground. I was told someone would pick me up at 5:15. I called at 5:30 and was told lies. I was told the driver had come to the campground, honked and called my (Home number in CA) and with no response had returned to the office. I was at the front of the campground. No such event occurred. I cancelled the reservation and went to Hertz. They had GREAT customer service. I complained to the local company and the main office. To date, I have not heard anything in return. Do not use this branch. I have used other Enterprise branches and enjoyed the service.

I am very disappointed in their service. I scheduled for them to pick me up at the local dealership because I was having work done on my car. I called 4 days in advance to make the appointment. They told me I had to call them the morning of the appointment to have them pick me up. I called several times and waited on hold for more than an hour. Long story short, they never came to pick me up and I had to walk home. The service sucks!!!

Don’t ever rent a car here at the Deptford/​Woodbury Enterprise. They need to change their slogan from we’ll pick you up to we will rip you off. I was involved in car accident few years back and my car insurance arrange for rental car with them, and the tire kept going flat. No big deal right so I thought, I went to put air in tire thinking this would help. My husband said I should call them which I did and they told me where to go if I still had problems over the weekend. I just park the rental and took it back on the next weekday. Big mistake, they took it back gave me another car, and I thought life was good. About couple months later I get this bill and I am thinking maybe the car insurance didn’t cover something. I call this number that Woodbury Enterprise left and I played phone tag with this lady from there for months until finally I got her on the phone and she goes oh you have to pay for this tire. I am like what? I told her I called and spoke with Woodbury Enterprise, and they said everything was good. She then went on to say you have to call them, but I need the money. I called the manager at the Woodbury Enterprise and the manager there was like it nothing I can do. I know what I am going to do is tell everybody not to go to Woodbury Enterprise or any of them for that matter! On September 30^th, Enterprise did resolve the issue I had with them, so I am satisfied!

I had booked a car for an overnight trip to North Jersey. We wanted to be on the road by 1 pm to just beat rush hour traffic up there so we booked it for 12 noon pickup. At about 11:30 am I received a call from my local Woodbury Enterprise office informing me that there were no cars on the lot ready for my reservation. One that was due back had not been returned yet. Well I wasn’t too happy with that. She told me she was working on it, checking with nearby offices and would let me know as soon as something was available. I told her I really needed to be on the road by 1 pm. She said she would do her best.
A short time later I received a call saying she had a car for me and they were just getting it ready. I told her I would be right there. They were cleaning it when I arrived. I signed the paperwork and I was on the road by 12:45. The car was a Buick Encore? a nice upgrade from what was booked, but there was no extra charge. They also offer a «fuel fee» that is cheaper than what local service stations are charging. I didn’t have to worry about filling up before returning, she told me to run it empty, and I did.
I don’t know how they can run a business like this by the seat of their pants, not having cars available for rentals that are booked, but they managed to keep me happy that day. I guess that’s how the car rental industry works? I have another car booked from them next month, I am hoping they can honor that reservation and another positive review will follow!

Very professional, responsive, attentive and friendly staff. Best one way deal near Philly. Received key very fast and on our way in minutes.
Maintenance may not be as great. The wiper blades were bad. It was hard to see when it was raining. Cut leaves or branches to be able to see the sign from the street.
Thanks for the van.

No complaints here. I used their website to reserve & it was breeze picking up since I had already input the info online. They tried to upsell me on the insurance, but I had done my research. 2 of my credit cards have the free benefit of collision insurance on rental cars up to 50k. So I used one of them to reserve and declined the insurance.
This location is the only car rental place in Woodbury & it was cheaper than the competition in Deptford. No extra «fees» were tacked onto the price, and the car itself was nice. My only complaint would be that they held $ 400 on my card for a $ 145 rental. So if you are close to your limit on a credit card, this could be a pain when traveling.

I had a great experience with Enterprise in Woodbury, NJ. The staff was friendly and helpful when picking up and returning the vehicle. The car was clean and ran very well. The vehicle received a small scratch on the trunk that I was stressed about, but the staff member measured the scratch and told me not to worry about it, even though in my mind it was huge! Overall a great experience.