NYS DMV Cheektowaga Branch

I went yesterday at about 10 am, waited about 5 mins to get the form. James was amazing, help me to fill out the changing address form.
Great experience! !

I can’t really compare this DMV to any other locations since this is the only one we’ve ever gone to (it’s the closest to our house), but I don’t know if any location could get any better or even worse than this one. The DMV is notorious for standing in lines, waiting, standing in more lines, ect. You go there, tell them what you’re there to do, they give you a number, you wait to be called, business goes smoothly.
I will say that the employees there were efficient and relatively kind. The only super long wait I had to endure was waiting for my number to be called. We were probably there for less than an hour or so. It was my first time handling something at the DMV all by myself, and I think the atmosphere did help me feel a little less nervous about what I was there to do.
Definitely go during the week, before the afternoon if you can. I know a lot of people take advantage of the fact that this location is one of the only few that is open on Saturdays, but I would keep that in mind if you really don’t feel like sitting around for a very long time. I had gone on a Tuesday before noon, and even then there were a ton of people waiting around before I had got there.

My friend went for dinner with me. I started talking about explicit sex, and she had the Cheektowalkout on me. Can you imagine?
I’ve been to this location maybe 3 times in my life. Mostly when I lived in East Buffalo, but once more recently (about 2 years ago I think) to help get the friend (who I shared a car with) sorted out and back on the road. We were processed slowly, and without much attention or care from the employees.
So basically, this DMV is nothing special, pretty typical. The people are not too friendly (but then when are DMV employees friendly), and like every other NYS DMV, they will rip you off and nickel & dime you in every conceivable way that you can imagine. Other than that, it’s awesome.
It scores 2 just because I’ve seen worse. And in some states, it’s even more extortionate.

I guess this is a review of how much better New York DMV is than Florida’s DMV.
I have only gone to two DMV’s in NY. Prior to that I lived in FL and compared to FL NY DMV is a dream!
Yes, on a Saturday is going be hectic, but it still doesn’t compare to any day of the week in FL. I have never spent more than hour or even 45 minutes waiting in line. Every one that I have help me has been really nice and when they take your picture they even ask if you are ok with the picture they took. Ha! You should has seen my FL drivers license, they don’t give a £#*!.
Anyway, my point is you will never see me complain about having to go to the DMV in NY.

Went today around Noon. I had to renew my registration. I was out in 5 minutes. I had teller at window 16 and she was very pleasant. She was smiling when I walked up. I was there last month with the same results pretty much. That is why I decided to give 5 stars. Thanks DMV!

This is the 3^rd different state DMV I have used, and the first one in NY.
The thing that’s nice (but unusual) is how this branch is open until 5:45. Not 5:30, not 6, but 5:45. Unilocal can’t even accommodate the proper hours! Anyway, I like this because I was able to make it after work.
The people I have dealt with were all very friendly and nice. At least for me, it was not busy at all and I waited perhaps a minute to get help.
Overall, it was a pleasant experience and I would definitely go back to this DMV office in the future.

If you don’t have experience with busy DMV offices, I can understand the frustration. Similar to other government social services agencies, you are given a number based on the type of services you need SO THAT THE RIGHT PERSON HELPS YOU instead of wasting your time and frustrating the process further.
Is it busy on a Saturday? Yes, but that is to be expected since it is the ONLY office open on a Saturday in Erie County. They are open from 7am until 1pm.
We walked in to find a busy crowd but there was plenty of seating. We were almost immediately greeted by a DMV employee who was standing by the self-​service kios. He was friendly, professional, and had a nice sense of humor. He pulled people from the customer service line when the self-​service line wasn’t busy, and helped people with their paperwork and obtaining an appropriate number. He also answered random questions with a smile.
We arrived at #497 and were issued #512. Everything moved fairly quickly.
Thank you county employees for giving up part of your weekend to help make our lives more convenient.

I can see why there are low ratings for this place. However, it is the only one open on Sat so you don’t have a choice if you need something done on a sat.
It’s very busy here. Just like the other 2 DMV I have been to in Buffalo you stand in line to get a number and the right forms to fill out based on your need to be here.
While there is a lot of seating sadly none has a back so very uncomfortable to sit on. But for me no issue because it’s standing room only for me.
The people are moving in and out though so are being helped fairly quickly it seems.
It’s warm in here but I imagine that’s hard to control on a day like today with tons of people and rain pouring outside.
This is in a strip mall in Depew NY. There’s a Wegmans near here, a MMA place next door and a Chinese restaurant on the other side.
While parking was fine the restaurant does have spots blocked of for them only. So not as easy as it could be.

The best way I can describe this experience was somewhat organized chaos. You enter then wait in line to be given a number based on what you are there to do. I’m not sure what the different types of numbers mean, but there appear to be different numbers for renewals, written tests and other services. Then you have to wait for your number to be called. In my case, it was a two and a half hour wait.
The seating is bench seating and NOT comfortable. Why not provide seats with chair backs?! There are only a few with chair backs and they are designated handicapped.
When I was finally called up to the desk, I had my paperwork and license in hand for my name change. This included my social security card with my new name, banking card, credit card, health insurance card and work ID with my new name, my marriage license and my old license. After looking at paperwork for a few minutes, the clerk went in back for about 5 minutes. She came back and told me she needed to check with a supervisor to see if she could do my name change. I had looked online in advance of my visit and, according to the NYS DMV site, had more then what I needed to make the change. She came back and asked a few more questions, then went to the back room again. Finally she reemerged asking for my payment and saying I was able to complete the name change. She gave me a slip of paper and then I had to go wait in another line to get my picture retaken. I had just retaken a picture in October, so I was surprisd about this, but I was told it was because pictures are tied to signatures and since I had a new signature, I had to get a new picture. After getting a new picture, I had to go back to the clerk, fill out another paper and was FINALLY sent on my way.
I understand that this is the only office open on the weekend and that is the reason it is so crowded, but that doesn’t mean things can’t be more organized or more people couldn’t be working to assist with the lines. They either need to open more locations on a Saturday or have additional help on duty to expedite the crazy lines. They also need more comfortable chairs.

Came here desperate to register my car on a Saturday morning, since this is the only DMV that is open on Saturdays in Erie County.
Walked in, took the place in, and walked right out!
First, you have to get in a line so that you can get a ticket to get in ANOTHER line, before you get your actual number in the OTHER line that’ll get you to where you need to be to get what you need to have done… CHAOS.
The first line was about 30 people deep. The second line was about 100 people deep.
I don’t know what time you have to get here on a Saturday to actually get to speak to a helpful human being that will process your paperwork but I wasn’t about to stick around to find out.
Second, this place smells like feet, is loud, and is jam-​packed with a lot of ummm… INTERESTING looking people.
If you work M-​F, 9am-​5pm like I do, you’ll just have to use some PTO or sacrifice the pay during the week if possible to get service at a DMV.
I would not recommend this DMV to anyone!!!