Wells Fargo Bank

Super slow and incredibly unhelpful. I just hate how Wells Fargo (not just this branch) is always trying to sell you on a dozen new products that you really don’t need. Multiple terrible experiences here. If I could give zero or negative stars I would!

Meh not a great looking bank. Its not in a really great location to begin with. The staff seemed very helpful and they all seemed to be working hard. The customer-​base was very diverse, which is typical for this area. Because of that, we noticed a few language barriers.
Just like any other Wells Fargo, they were trying to sell all these little add-​on fees and costs to protect your money, or put it into some special account that requires a high minimum balance. They just do not seem like they are there to 100% help you and give you exactly what they want. They are there to just sell you whatever is on the menu for the month.
I don’t really like WF, so maybe I will consider finding a new bank all together.

I have been in there a few times. First couple of times things went great, staff was friendly (too many of them for such a small bank), helpful, and professional. The last time I was in there I was treated like an annoyance because I had change to be counted. Part of my work is to turn in change and get an accurate account of the days coin. FYI — The Wells Fargo closest to my office doesn’t have a change machine, so I drive to this one. They tell me I have to start dropping it off to have some company start counting it… What? You have a change counter right there and ten people standing around doing nothing! First it was an employee telling me this from the manager. Then it was the manager telling me not to bring in my change anymore. They went from tellers being stellar to a manager that makes Scrooge seem like a good bloke. I have been doing my job with change counting at Wells Fargo for 9 years, this is the first time Wells Fargo has not shined. The manager needs to head back to customer service training because she is out of the loop in a business that is over crowded with options. Very disappointed! Two stars for the first two times I went in there.
P. S. — I apologized to the teller for the issue that the manager made of my business… she smiled and said, «No problem, I get paid by the hour.» Ha — that’s what I thought!

This is by far the friendliest bank I have ever visited. We were greeted at the door, offered complimentary hot coffee and bottled water (we opted for water), and were able to open a joint checking and savings account in just minutes. Allison was very sweet and helpful, answered all of our questions, and even waived the monthly maintenance fees for the first couple of months while I wait for my direct deposit to go through at my new job. My only disappointment is that the waiver for the savings account did not go through for the first month. I called Allison immediately and the matter was quickly resolved.