Vivint, Inc.

We’ve had several pushy Vivint door-​to-​door salesmen at our door. We’ve politely asked them to leave because we do not want their service. We have another brand that we are happy with and we don’t do business with door to door companies. One guy repeatedly asked to to come inside the house which we thought was very strange. Today the guy was asked to leave our property and refused. I notified the police and he still stayed on my property. My spouse literally had to run him off our property.
Response to Vivint: The guy didn’t seem to have a badge and I didn’t see one on him or near him. And since we weren’t making pleasantries (I was reporting him to the police for trespassing and shielding my children from view as he peered thru the window mocking us) he didn’t offer his badge or name. My neighborhood social website on Nextdoor is lit up about these Vivint door-​to-​door salesman and their questionable sales practices. Perhaps Vivint should pose mystery shoppers in my neighborhood to get to the bottom of this situation.

Their door-​to-​door sales make me want to install a separate anti-​Vivint security system. This guy named Oscar, nice at first, lied straight into my face by saying that my neighbor was supposed to tell me about his visit (I don’t even know my neighbors!), then started asking very detailed questions about my house, who I live with and for how long, what car my husband drives so «he knows how to tell whether he’s home»… (erm…knock since you’re already here?), questions about my neighbors, and then he said «we’ll install smth if your house qualifies and then we’ll use your house as an advertisement». Excuse me, how about asking me whether I want it installed? I don’t care if my house qualifies for anything, and I don’t want anything to be installed. Did I mention that he came at 8pm and I couldn’t get rid of him for 20 min? Anyway, after tonight I don’t even want to hear about this company. And please, whoever is replying to these messages with your robotic «contact hour customer service» thing, don’t bother. You know damn well that no one reads sales reps’ badge IDs or even last names. Don’t pretend you care. And after reading about their cancellation policies (a woman gets a divorce, moves out and stuck with a contract, or a 93 year old can’t get out of his contract even though he’s moving to a nursing home… Horrible!!!), no way I’m letting this company anywhere close.

I just experienced an extremely rude and aggressive solicitor stopping by my house at 8 pm this evening. I tried finding a way to complain on the companies website with no luck. I have a no solicitors sign on my door and politely asked him to leave.

Do not sign up with this company, they hold you to your entire contract regardless of the circumstances.
Oh believe me, I am fully aware of the cancellation terms. They are pathetic. Divorce, and moving into an apartment that doesn’t allow alarm systems isn’t enough to get out of a contract. I have a lot on my plate and now I have to keep paying for a service I can’t use because no one I know wants to take it over, and I’m stuck. It’s ridiculous.

We live in Centennial and multiple neighbors have been expressing the same issue. This company very aggressively solicits business door to door at inappropriate times. They are aggressive to the point of giving a predatory image.
Multiple neighbors have had unsolicited visits as late as 9 pm. The younger guys soliciting ignore request to please stay away and do not take no for an answer. I have made several attempts to contact them in hopes they would limit the over aggressive sales campaign they are currently bombarding our community with. None of these requests or attempts have gained traction. No return calls from the company’s representatives and if anything the volume of the activity has increased to what some are considering harassment.
In regard to your follow up to my complaint I spoke with an individual claiming to be your only active salesmen in my neighborhood. He claimed that he would put me in touch with you, being his supervisor. He didn’t offer any of the information you requested I provide you. So it seems as though my complaint will go unanswered as it appears blame within your company is being passed around.
This complaint is in regard to the southglenn neighborhood in centennial. I do find it alarming that your management does not know who you are sending where. I did attempt to address these concerns with your salesman, again claiming he was the only one canvassing my neighborhood.
I am not alone in voicing these concerns. Many other neighbors feel it inappropriate for your company to come unsolicited after dark to discuss how unsafe our homes are. Please attempt to answer the following questions.
At what time do you end your unsolicited visits in the evening? I have knowledge and an admission by your own salesman that you in fact knock on doors after 9pm. Don’t you believe that opening the doors to strangers after dark is not good practice?
How would you feel if I came nightly to your home multiple times uninvited and late in the evening to tell you that your furnace might burn your down?

The «No Soliciting» sign on my front door applies to YOU, little Sammy from Vivint.
Seems like a pretty stupid business model…

Terrible terrible terrible experience with them. No show to installation appointment, then they called saying they were here and no one was home BS I took off work early just to be here. I canceled quickly cause we done started on the wrong foot. Don’t recommend to worse enemy.

A sales rep from Vivint came to my door twice in one week to aggressively pitch the latest security system, boldly claiming it would be FREE. Yeah, I’m not stupid. When I told him he was obviously selling something and he was ignoring my No Solicitors sign, he tried to argue that he wasn’t selling anything. That’s when I shut the door on him. The second visit he knocked loudly on my door and I was obviously annoyed when I saw him. Yet he decided to try his sales pitch again! I called the company to complain. They said they would speak to his manager… I would NEVER do business with this company!

No solicitors sign apparently has no meaning to this company. After I pointed to the sign, the solicitor said «I’m not with advertising». really? I feel for the guy, he has a job to do, but the company has to discourage this approach.

We’ve had Vivint for about a year and a half and I am one of the few who have had a good experience. Yeah, the sales guy was a bit pushy, but when I asked to have a day to think it over, he obliged. I did my research online that night, saw all the bad reviews, and became very hesitant, but my husband wanted to go ahead with it anyways. The sales and install process was lengthy, but so was my cable install, and 3.5 years later I’m still having issues with that — so hats off to Vivint for being better than my cable company.
We initially had an issue with the alarm going off when we were at home (it seemed to think we were out of the house instead), but the tech came back right away, made some quick setting changes on the keypad and have never had the issue since. The app is easy to access and always works, but I should mention that we really only access it a few times a year.
We have the most basic system (doors, windows, glass break sensors) and pay $ 50 a month. There was an installation fee of $ 99, but then our promotional sale gave us two months free. We knew all of this up front. Unfortunately, we were charged the first month but a call to Vivint resolved that and the following two months were free.
Our contract is for 42 months, but we knew that going in as well. We also knew, before signing, that cancellation would result in a full charge of the contract. We asked this specifically. We also asked what would happen if we move, and were told install would be free and service would move with us. We haven’t moved, so I can’t speak to that particular concern.
None of our sensors have stopped working, and perform as expected.
No price increase, but will be interested to see if that happens once our contract is up.
I haven’t heard another word from Vivint trying to up– sell us since we started services with them, and today, a rep stopped by just to say hi. He also mentioned that reps are not allowed to sell to existing customers, which is nice. I don’t hear from someone on a constant basis trying to get me to buy more.

We had an unfortunate situation with a shady sales rep as well (as several other reviewers have also noted). It seems that unfortunately this is a trend that reps are maybe instructed to do whatever it takes in order to make a sale, however I do not appreciate the use of manipulation tactics in sales. Initially when the rep came to our door, he said that he was in the area to discuss some construction happening nearby which is why he needed to speak with the homeowner (my partner). From the get-​go, I was lied to which I don’t appreciate. While Vivint has some impressive devices that we would have been potentially interested in, the rep used unethical tactics in my opinion. When we said that we wanted to think about it, he told us that was find but that to hold this reduced rate he would née to complete a form (which he then used to immediately have us charged an unexpected $ 200 which we were not expecting). He was dishonest, and unfortunately made us so uncomfortable that we will never consider utilizing this organization for our home protection. Additionally, when we called to reverse the charge and make this whole thing stop, it took two times calling their corporate headquarters, both times I was stuck waiting over 30 minutes before being able to speak with someone. While I can respect call centers being busy, that is an unacceptable wait time in my opinion. How can we trust to be kept safe by a company that will go to such dishonest lengths to force sales? If your product really is as good as you claim, it should be able to sell itself without the manipulation of innocent people. I’ve worked in sales, I know how to sell without being a sleaze about it. But thanks sales rep for chewing up two hours of our time, ignoring our «No Solicitation» sign, and manipulating us in our own home (again, how can I trust your service if your sales person is as shady as this? Way to go making someone feel unsafe when trying to sell safety equipment). Thankfully they did refund our money, however we will never use their product and will not recommend this company. If you do choose to discuss with one of their door-​to-​door sales reps, be prepared to be manipulated and for them to use unethical sales tactics, and then plan to waste a good chunk of time waiting for someone to answer the phone when you try to contact customer service. Ick, no thanks!

A vague and shady sales rep just came to my door, even though we have a No Solicitations sign. When I asked why he ignored the sign, he made it seem like he worked for the City and County of Denver and showed me some badge. I basically had to close the door in his face after he couldn’t really explain anything.

Similar to other reviews, the customer service is worthless and the system is full of glitches. I’ve had Vivint for six months and already had to deal with their customer service four times. They rarely resolve the issue, and the control panel frequently has issues (freezing, app doesn’t set alarm, etc.). There have also been billing issues. I don’t think it will be long until there are lawsuits brought against this company.

I had adt for a long time until vivint came to my door. If I called adt for am upgrade to cellular and got a quote for cellbackup which isn’t what I want, and they were going to charge me for it. Anyways, I ended up getting a lot more stuff than I thought I’d get. (Doorbell camera, garage door opener, and automatic doorlock) the tech came quite late at night but they put the newer equipment in that day. Everything works as it should and I’m quite pleased so far. The Internet is something I’m pretty excited for.

This company is the WORST I have ever dealt with. My grandfather was 90 years old when a Vivint sales person came into his home and convinced him that he needed to extend his contract. He was already in the middle of a 36 month contract and this predatory sales guy got him to sign a new 48 month contract. What person of sound mind would sign a 4 year contract the terms of which require him to die in order to cancel without penalty? Yes, now at the age of 93 my grandfather has sold his home and is going into the care of my mother and Vivint will not allow him to cancel his contract. He is being forced to pay out the entirety of the remainder of the contract even though he no longer owns his home. This company is sick and preys on vulnerable populations. Do not do business with them, their contracting practices are unconscionable.

The only reason I gave them 1 star is because I can not figure out how to give them ¹⁄₁₀ of a star. I absolutely despise this company. They were previously APX Alarm and we were very happy with them. Not only did this company raise our monthly rate when they bought out APX (and their monthly price is higher than any other alarm company I’ve seen), but they nickel and dime us on a regular basis for charges we never paid for in the past. I have made phone calls and gotten nowhere. I have sent emails questioning or complaining and they haven’t even bothered to reply to them. Not even a standard «Sorry you think we suck» reply.
We have had problems with the system inexplicably disconnecting from service. When we call, my husband usually spends an hour or more on the phone with them while they try to walk them through the process to reconnect. One time, nothing seemed to be working, so we requested a technician to come out and fix it, and they wanted to charge us a ridiculous amount of money for that. So … YOUR equipment stopped working for no known reason, we can’t fix it because we are not alarm technicians, and you want to charge us a lot of money if YOU have to come out to fix YOUR alarm system.
Unfortunately, we still have a year to go on our contract (and truly counting down the days). We have begged to be let out of the contract but they have absolutely no incentive to do that. So we continue to pay $ 45/​month, much to our dismay, and feel like we are throwing money down the drain instead of putting it toward our children’s college accounts or retirement. Boo! We will cancel the very minute our contract is up though.
Bottom line: Absolutely the worst customer service I’ve ever dealt with, no interest whatsoever in having a happy customer, overpriced, and ineffective system. Don’t bother!