US Post Office

Horrible. 30 – 45 min almost every time. $ 3.4 billion in loses in 2014 – 2015. How are they still open?

This place is just awful. It has the most inconvenient hours. They don’t know their a** from their elbow.

Why would they even bother opening for two hours on Tuesday? The hours are inconvenient for anyone who has a normal workday job. On more than one occasion have been standing at the service door ringing the bell all while listening to the counter attendant chatting on his cell phone. Never a dull moment with government agencies. Now I get to leave work early, and rush to the post office for a package that they would not attempt to redeliver. Awesome.

So glad I found this location to review properly. I had packages stolen and so went here to ask about having packages held so I can pick them up. She told me they can only hold mail for 15 days and all of it. I say fine, fill out card and leave. A couple of days later my package says it was out for delivery but was not delivered and no slip left. I go there and she tells me nothing is there. Couple days later, same thing and tracking information isn’t updated beyond a few days ago. I go in a third time, she tells me it’s not there and they have no information. The time previously I had asked her to discontinue holding of any mail and to throw the slip away. She gives me a number to call about lost/​stolen packages and it’s a local wrong number. She also has personal conversations on her cell phone while «helping» you. Today my package came right along with the hold tag I had asked her to throw away. This place is just absurd. I can’t believe the number of incompetents they hire at the postal office.

Can you put negative stars?
I have been waiting for a package for a week and it has been sitting in the Denver post office for 4 DAYS! I called 3 times today and was met with a woman on the phone who had nothing but unhelpful short answers and was super eager to get off the phone.
I asked her when the package would be delivered (this is an insurance package… ps) and she said it could be as late as 6:30pm. So I waited till 6:30 and still no package (remember…4 days late) and then I called back and she said it could be as late as 7pm. So then I drove over to the post office and it was already closed.
I agree with the earlier poster… why do we still have a post office if they can’t do their very basic job? Let alone just be nice and helpful on the phone. And why would my package just be sitting there??? Contact me and I’ll come pick it up myself and do your job for you.
Use a different service. Or use a carrier pigeon because it will probably be faster.

Awful. Just Awful.
Spoke to Chris on the phone at this branch about a lost package. He was a complete A-​hole and made it clear to me that I was taking his precious chit chat time and that he couldn’t help me. I wish there was someone there who gave a crap about service– Nothing like disgruntled, unhappy service people!

I know you can’t really pick your post office, and that’s really a shame. This is my first 1 star review, and that seriously says alot.
I’ve had several (yes, SEVERAL) bad experiences at this particular branch, and the most frustrating thing is that you can’t really do anything about it!
I’ve lost a valued book that I was shipping back to a friend, and it still hasn’t been recovered. Was told to contact some mythical «global shipping department» but wasn’t given any 411, just instructed to «look it up in the Yellow Pages». Why was I not surprised it wasn’t in there?
Was treated rudely on several occasions, but to be fair it was by the same lady (and I’m wondering if it’s the same one mentioned by Shiho).
Here’s the kicker– my wife and I went on a wild goose chase this morning trying to simply pick up our held mail from when we went on vacation. First, we were told to check with the Annex building across the street. Fine, easy, right? Well, the person there told us our mail was held in a special mail room in a separate building downtown, and we had to go there. We got to the building and it was closed (of course), somehow got security to open up for us and miraculously spoke to our mail carrier who happened to be working for a brief period of time in that very mail room. He proceeded to tell us that our mail wasn’t there, but it was actually BACK in our apartment complex in a large letter box, which he had still been delivering every day we were gone, knowing full well we had placed a vacation hold!
I don’t know what gives, but the USPS certainly let me down.

Don’t go to the lady on the left… she was super mean. The lady on the far right is the sweetest. Try to not go between 11 and 1pm this is when they are the busiest.