US Post Office

this is the worst post office on earth. everything about the usps in the 80 218 is a disaster. packages never delivered yet the usps claims they have been. constantly receiving mail for other addresses. not receiving my own mail. customer service is not helpful at all when you actually can get them on the phone. which is a challenge that most probably give up on after multiple failed attempts. all involved should be embarrassed to collect a paycheck paid for by hard working taxpayers. recently i completed the online form because a package they claimed to have delivered was not. the web says a response will be received within 24 hours. 2 weeks have passed with nothing. i called today and was told that they show it delivered but can’t confirm to what address but it was somewhere on your street. gee thanks.

I’ve called 10+ times. Mail held but accumulated mail never delivered. No one answers phone, or they transfer you to a fax line. Could not be less helpful!

I like the USPS. I think it’s an invaluable resource and try to support it. That said, this is the worst Post Office I’ve ever been to. Consistently long lines, employees seemingly oblivious, down systems. Avoid this branch.

This place is a giant ball of pure mess.
Came here at 2pm on a weekday, to be greeted by a line of a dozen people ahead of me. In the time it took for even the next person to be called, another dozen showed up behind me.
There were 2 clerks working. One had a guy shipping a dozen boxes, all large stuff, so it took awhile. When he was done, he left, disappeared, never to return. This left one clerk, at 230pm by this point, to take care of 30+ people in line.
When my turn came, the clerk was polite and helpful, but a bit exasperated and seemed overwhelmed but the prospect of being the sole employee to get the line down.
Seriously? 1 clerk at 230pm on a weekday? Badly organized here.

If you need to mail something fragile while in Denver, I highly recommend this post office.
Derrick helped me, and is worth far more than his weight in gold. He took the time to help me find the right packaging for both my camera tripod and Wacom tablet. They are fragile and expensive camera accessories. And that darned tripod doesn’t fit in most boxes, but we found one. Derrick was kind and patient and very helpful in the entire process.
His other two colleagues seem helpful and friendly, too, but I didn’t get their names.
The USPS, in general these days struggles, so excellent customer service is imperative.
This post office is near the Capitol Hill neighborhood, and within a decent walk, but they do have plenty of parking if you need it.

1. If you want a passport clerk– you need to call a number each day and hoping they will possibly come in at some point.
2. The woman working didn’t care to help anyone in line– was rude and not kind. Something as simple as a man asking for a pen — she replied «no pens. I have no pens for you.» Luckily I had a pen in purse to lend to the man so he could complete the order form, but seriously?! Not even a pen to spare? Talk about customer service.
3. The place was dirty and unkept. with trash over the floor.
If you need assistance, you’re much better off at literally any other location.

Gonna give this place a big bump up – was here recently to send a care package to someone who’s been having as hard a time of it this year as I have (for different reasons, but both ultimately come down to money). Got in, got in a line but fortunately it was only 1 person deep when I got in at lunch hour; a wave of people came in after me, so sorry haha. Had to wait a minimal amount of time for a helpful and kindly postal assistant to weigh my package and provide me with options. Postage for packages in 2014 ain’t cheap, kids — USPS wanted $ 99 and change for Priority Mail. Forget that noise. I went with the standard postage, which was still $ 28 and change. :p Was offered extra insurance which I took, and about 5 – 10 mins later was out the door. This place must have truly sucked in days past… or maybe it’s just a coin toss every day whether you get good service or not… or maybe, just maybe, it’s a reflection of the attitudes or entitlement level of the people who walk in. Not saying it is… just saying it’s something to consider — I didn’t have any issues at all. (Commenting on Sherri K’s review from 3 years ago, not 1 homeless person in sight around the place, either. And zero issues getting parking — kinda surprised during a lunch hour. It’s really about 15 – 20 spaces.)

Was surprised to see such negative reviews of this location! I’ve had nothing but great experiences with this particular post office. Very attentive, kind staff and yeah, there’s a good likelihood for a wait but let’s face it– it’s a post office. Would rather run an errand here than one that took me to the DMV. Now that’s pretty atrocious.

worst. post. office. ever. Almost always understaffed and almost always unfriendly. Clearly customer service is not their forte. Not sure what was going on with the (singular) employee today but she spent a solid 10 minutes with a man in the passport room — doing her hair and seemingly flirting — making no attempt whatsoever to communicate to the growing line of people outside that she was 1) aware of their existence nor 2) concerned about helping them. go anywhere else before you go here.

seriously the worst customer service I have ever witnessed. A lady named ‘Cece’ raised her voice, eventually started yelling at us. I paid $ 20 for OVERNIGHT shipping when I was on vacation. OF COURSE the mailman gets «confused» and doesn’t leave the package. It just so happens my keys were in there. I tried mailing my keys back so my boyfriend could move my car for me. Obviously he wasn’t able to get them so I got a $ 50 ticket due to street sweeping. NEEDLESS TO SAY, I’M NOT HAPPY!!! wish I could give them ZERO stars.
Also, nobody would help me figure this situation out, so I’m out $ 70. FML

Over the solar cycles, I have asked so very little of my local United States Postal Office; Simply deliver my mail to me (and not someone else’s from the other side of town) and actually implement a VACATION HOLD when I request it and TERMINATE IT AUTOMATICALLY when I specify an end date.
I know that you must feel like such work requires an advanced degree in particle physics, but let me assure you, it does not.
Your service is an abomination.

One of the worst post offices I’ve used, and I’ve been here dozens of times. This office is understaffed, the employees are slow and show no sign of working fast or caring about expediting the long lines, and wait times are about 20 minutes with only 1 or 2 employees working the desk. Additionally, no automated vending machine is available to purchase stamps to speed up stamp purchasing
I’m writing this because a small package was returned to me marked «insufficient postage,» when the postage and stamps used were actually correct. The employee weighed the package and told me I used the right amount of stamps and that a colleague made a mistake.
As of today, the manager/supervisor’s name is Sharon, and you can submit feedback at

Idk why it has such bad reviews I mean seriously it’s the post office, they’re ALL busy and slow. You can print your shipping online and request package pick up if you hate it that much. I send many care packages so I always finish sealing them and adding final touches while in line. It actually goes by faster than most

Well today I finally get the package that I had gone to the Capitol Hill Annex on 1551 Downing to inquire about three times. Each time the woman had told me it wasn’t there, when obviously it had to of been since it came with the same hold mail slip I asked her to throw away. Oh and the last time I went there, two days ago, she gives me a phone number to call to inquire about stolen or lost packages and it is a local wrong number. I went to the actual post office on Marion and asked for the customer service number and the woman at the counter argued with me that I had to go back to the Annex. She kept giving me nasty looks and was rude. I guess she is polite so long as she only has to say the few words she actually knows to you and basically acts like a robot. But low and behold when I actually needed her to provide me some simple information she turned rude. I had to argue with her three times to get this number. Is that hard? To give me a 1 – 800 number? I even showed her the number the woman at the annex gave me and she kept insisting I go get the information from her. NO THANKS. I’d rather have correct information.
From now on I’m not ordering anything online that uses USPS to deliver. I hope they all lose their jobs at this location as they don’t deserve it.

While I can’t really hate on the US Postal Service because I feel bad for such a dying industry I do have to put it out there that having one person staffing such a large post office is a mistake. The only time I have ever seen more than one employee is near Christmas time.
Expect long lines, loud cell phone talkers, and a general nonchalant attitude from the employees. I am glad we still have this service but I sometimes wish the employees were glad too.

I arrive to pick up a certified letter, the slip says it will be available at 10 am, I am here at 10:40. I count 27 people in line and two clerks. It takes me 28 minutes to see a clerk. They can’t find my letter. The «Carrier didn’t do what he was spose’ta». Now it gets weird. I am told to walk down the alley, find the building where they do sorting, knock really hard on the door and ask for Mark, my carrier who is «still prolly sorting mail».
I knock hard and a helpful guy takes my slip and spends ten minutes finding the letter, regaling me about my carrier is lazy and didn’t «do it the right way». I leave at 11:32. Less than an hour to pick up a letter. By government standards, very speedy.
Helllllllo government healthcare! Can’t wait!

This place is horrible, horrible, horrible.
I have had about 3 or 4 dozen parcels that have come through this post office to me. Maybe 4 of those have arrived without incident.
I have had packages scanned as delivered when they weren’t. The carrier left notices for those packages saying I needed to come pick them up, but no one could find them because 1) they were scanned as delivered and 2) they were bouncing back and forth between the two facilities that make up this location, but no one would contact the other building for me because they were having some silly war on the scale of Montagues vs. Capulets over one of the delivery trucks (yes, I’m serious). I had to wait outside of the other building, which is not open to the public, until one of the carriers came back from his route and chase him down in order to get someone to locate my items.
I have had packages left with the landlord even though I was home.
I have had packages left on top of the mail box where anyone could grab them because the landlord wasn’t home – even though I was home. Supposedly, there’s one up there right now that was left yesterday that I can’t get because I’m at work.
I have had them not even bother to ring anyone’s bell and leave a notice saying they missed me – even though I was home.
I have scheduled redeliveries, planned my day around them, and had them show up without the package.
They lost a $ 200 package I sent.
They never answer their phone.
The lines are horrible.
The parking is horrible.
The employees range from horrible to okay, but the fact that my Jillian Michael’s DVD may or may not still be sitting on top of my mailbox when I get home is enough for me to not give any extra credit for the ‘okay’ ones.
Some people move to certain areas for the schools. I’m going off to basic training soon, and when I get back, I’ll move to an area with a better post office.
Update: It was stolen. Lovely.
Update of the update: I called last night and was told to call back today and talk to the supervisor. I did that, and the supervisor just handed me back to the carrier who, of course, didn’t care. He said, ‘Well, it wasn’t insured, so you’ll have to contact the sender and have them send another one.’ Thanks for the concern, jackass.

Super small, super slow, super incompetent
I hate this place. We try to never come here. But when you have your mail held, you are forced to come here (if this is your post office), but really you don’t need to go there, you need to go somewhere else…
Staff is really slow, patrons range for newbie mailers, so experts… We always have a couple newbies in front of us… sigh.
Parking is the suck, and the hours are short.

The line, if you make it inside, is frustrating.
Everyone here is surly.
Patrons, workers, homeless people outside. Everyone.
The parking lot is awful. There are 3 spaces… mind you this location is adjacent to Colfax, one of the busiest streets in the city of Denver, yet the parking lot, which is shared with a bar across the lot, only has enough parking for the 1^st 3 patrons of the day.
The street parking is completely used by the residents of the street.
This location is just the worst in the city. I avoid it like liver.

This place is a realllllll hit or miss. I’ve waited for ages in there, waited in the car for ages for someone in there, and circled the neighborhood for parking just like everyone else. I’ve also been in there when it’s been dead. Not exactly sure how to time it, but I often see one or two people at the counter not helping when there is a line out the door.
I understand that there’s other work to be done. I understand that you are a company contracted by the US gov’t to deliver mail. This doesn’t mean customer service isn’t number one… I’ll buy my stamps at 7 – 11 now, thank you.
Yes, you can buy stamps at 7 – 11.