Universal Lending

We were told literally one week before closing that our costs would be almost 2k more than the good faith estimate stated due to an error on our broker’s part.
We would have walked, but our seller was suffering from a terminal illness and it would have been terrible for them if we had walked away and delayed the process by finding a new lender. They were buying and selling on the same day and really needed it to go smoothly.
I am stunned that Universal would not take responsibility for their mistake. The broker just kept saying that the good faith estimate that we all signed was not actually a legally binding document, so we couldn’t hold him to the terms of it.
We should have walked, but then would have felt so bad for the seller.
This was in Denver.

I recently purchased a house through ULC and had my closing botched by the group. That storm has passed, and it’s only two weeks later. During these two weeks, I’ve gotten a TON of mail from all the secondary marketers ULC must be selling my name to, and just now a letter from the new owner of my loan. Not once did I get a call or letter from ULC, thanking me or welcoming me. I’m glad to be done with them, although not excited about the podunk company they sold my loan to.
Try calling their number and asking for Customer Service. You’ll be sent through to an individual’s voicemail without an explanation of who that person is.

Recently had my house refinanced by Dan S. through this company. Was promised rate x, didn’t get the rate due to issues with escrow balance. I was advised to do a 25 year mortgage at said rate. When it came time to closing, the said rate was for a 30 year mortgage. So I refused to sign, attempted to close again the following day and long behold the rate was just wrong, so I ended up paying an additional $ 60 /​month. Not sure how a company can make such a HUGE mistake. But essentially I was promised the wrong rate not once but TWICE. Furthermore ever since closing they do not even respond to my e-​mails. In a market this saturated go elsewhere as I am very confident you can find more competent people to do the work.

I’m buying my first home, working Matt Ackerman and Claudia Lopez, and I could not be more comfortable or at ease with the whole process. From the get go they have been more than willing to lead me through every piece of paper, explaining everything in terms I could understand. They answered every email, and believe me, there were plenty! I would recommend them in a heart beat to anyone looking for any kind of loan. It has absolutely been a pleasure working with this office!

Marilyn Mottershaw at ULC was our loan officer when we bought our home last winter, and we couldn’t have had better service. Marilyn was always available to answer questions, answering emails at the most random of times. She was always helpful with advice for us as first-​time homebuyers, but never treated us condescendingly. With her help, the process was painless and we got a great rate on our mortgage.
I’m still convinced we are never moving again, but if we ever did have to move, I’d definitely go back to Marilyn.