Ulta Salon Cosmetics & Fragrance

Just order on-​line … Regularly out of stock of bare minerals products and today is no exception.
Have also regularly been out of stock of purology shampoo and conditioner. Third time in ~4 months this has happened when i have come in to make purchases. I have officially learned my lesson to not make a special trip — will simply order on-​line.

I rarely go in to do much other than buy replacements. Never come here in a rush. Plan to spend at least 10−20minutes checking out regardless if you are the only person waiting in line or there are 5 people ahead of you. There might be 1 helpful person that works here but I think she works in the back. I’ve never found a single helpful person. Usually when I have to talk to someone, I wind up mad and wondering why I don’t just drive to the mall and go to Sephora.
Their employees’ customer service makes Wal Mart look like Nordstrom.

I continue to go here because it is fairly close to my house, but I’m thinking about switching to Sephora as my go to cosmetics store. I feel like the gals working here are hit or miss, some are helpful and some… not at all. I went in recently and asked the woman to look on file for what I bought last time so I could purchase the same things (forgot my makeup bag)…got home and both shades were wrong and one was the total wrong product, a bit frustrating. I also feel like 3 out of the 4 times I go, they don’t have at least one thing I’m looking for in stock. Do love the member points and perks tho!

I moved to Denver two months ago and I’ve already been in this store four or five times. And EACH time I’ve encountered pleasant and helpful staff. I’ve never had to search for anyone and the staff has greeted me when I walk in, as well as said hello and asked if they could help as I’ve walked throughout the store. So far I’ve always been in this store during the week and between 11 and 2. Maybe it depends on when you go here, but I don’t get all the negative reviews for this place.

I have been here for the salon services. I’ve to cosmetology school myself, but the truth is, sometimes I just don’t want to make my bathroom a mess for when I am doing something drastic (like going from black to blonde) so I went here. The girls at the salon KNOW what they are doing. Lauren, Ashley, & Alex are all excellent with color and I seriously could not be happier with my results. I would highly recommend these ladies!

Ulta is the poor mans version of Sephora who has just won the lottery. I love this place. They have so many name brand beauty products mixed with inexpensive items you’ll find at CVS or your local drug store. It’s a good mesh, as you won’t find that your pockets have holes in them when you leave. They carry brands such as Stila and Benefit along with O.P.I. And Essie. You’ll even find Revlon and CoverGirl in the mix. It’s a great middleman between Sephora and Walgreens.

This store is the worst store to visit — there are always so many employees who stand around and do nothing. There’s always a long line of people waiting to be checked out and the manager never has anyone help the 1 girl who is at the register out.

This store is a hot mess. No one at the registers. Coupons are good for fuck all. The tags don’t properly reflect sale prices. Get it together please.

Horrible no one to help you, disorganized could not find what I needed. Customer service is lacking.

Keeton was amazing!

I don’t normally like coming to stores like these because I spend too much money. This location seems to be smaller than the one at park meadows. I feel the other one has more selections. But that’s okay– I suppose it helped my wallet. In general I do like this store – you can find stuff you can’t at Sally Beauty Supply (.and vice versa.). Ulta is going to remain a store I don’t visit often. I can only buy and use so much beauty stuff.

This place has been so hit and miss lately, and I’ve been shopping here awhile, but lately it’s been more consistent in being a poor customer service level. Seems like things aren’t in their proper place lately when I’ve been in. Some Ulta’s you’ll get asked a billion times if you need help in the makeup section, and since the product seems to be off the shelves all time, you actually need help in this store. For the third time visiting this store I was in the bare minerals looking for help for ten minutes and no one was around. The special displays didn’t have what I needed, nor could be located easily in the main area or appeared out of stock, and I had some questions on a product. When I found two ladies who were getting around to stocking shelves, I was told they had tons of the item I was looking for but failed to notice it wasn’t in the obvious places they had customers looking for it hence me having to ask, but I got a bit of «like duh» attitude from the gal that located the ONE buried in a mix of other items. When I started asking my questions about the product, the sales person was very short with me that, «it’s a matter of what you like» to every question clearly wanting to not help me and get back to whatever was more important. I kept asking questions because I didn’t KNOW anything about it to KNOW if I would like it. The checkout counter gal had to keep calling for someone to come up and help her while the line of customers just stood around. Should the product not work I guess I’ll have to take it back to a different Ulta where I can get some assistance prior to buying it.

For me, this place is a somewhat necessary evil. They sell big bottles of Redken hair products at a great price and carry Bare Minerals, but the employees will not attempt to assist you. I wondered around the whole store earlier, and not one person greeted me or asked if I needed help. It’s worth mentioning they had just opened and there was only a small handful of customers in the store.
It was only at the checkout line that an Ulta employee spoke to me when I was paying for my items. Very frustrating experience.

Despite the reviews, I went in to get my eyebrows and lip waxed at the Benefit Brow Salon. I spoke with someone in a short amount of time on the phone even though they were super busy and got an appointment in for less than 20 mins from the phone call. Maggie was my stylist and she was a doll. I’m not very girly but I have what I call «wookie eyebrows» and I warned her. She was really super nice and allowed me to show her a picture of how I like my brows to work, but I wanted some more arch. She did an amazing job, was very thorough, and clean. I LOVED the attention to detail. (my brow stylist retired after I had been going to her for 10 years, so I am very picky!)
Beyond that I have shopped here for both high and mid grade cosmetics and have always had help – again I am not a girly girl but I do like having makeup on. It feels so much less intimidating like some other really high end stores, the associates have always helped me with all my cosmetic needs, where as I get a lot of eyerolls at some other high end cosmetic stores.

I used to work for Ulta YEARS ago and I personally hate this place. I walked throughout this entire damn store and NOT ONE person asked to assist me. NOT EVEN ONE!

This review is for the store on Colorado Blvd at Yale Ave in Denver.
On my first attempt to shop here I could not find a single sales person to help me. When I finally did and asked for some assistance with Ulta brand products she informed me that she could only help me with the «luxury» brands because those were the only brands she’d been trained in. Really?
I fared somewhat better on my second trip and found a salesperson who seemed to know both the Ulta and «luxury» brands. No hard sell at all. But each time she found an item I decided to purchase she disappeared without giving me the opportunity to buy additional items. This happened about five times. The final item I wanted some advice on was mascara. She suggested two brands and I chose one based on the shape of the brush. When I arrived home and opened my purchases I found the mascara was not the one I had chosen!
i live minutes away from a Sephora but decided to try Ulta because I had a discount coupon from a mailing. Because all my products were from their «luxury» brands my coupon could not be used. Ugh!
NEVER AGAIN!

I got a facial at Ulta last night. It was ok but it was only $ 49. I was a few minutes late maybe 5 and I called to say I might be late because of traffic. I called because it was 6 and my appointment was at 6 and I wasn’t there yet so I said I’m at Colorado and Evans I’m on my way. The girl who answered was the esthetician and she was all so how long do you think you will be? I wanted to say” your store is at Colorado and Yale and I’m at Colorado and Evans there is some traffic you be the judge” but I told her like 5 minutes maybe?
Then she sort of had a ‘tude about me being late she was all fill all this stuff out and we will see what we get done because you are late and I have someone right after you. I got there at probably 6:05 and was done and in my car by 6:38, I think she did an ok job but she was sassy. She washed my face and then was going to do microdermabrasion and she was like does your face feel wet anywhere? She had just washed my face and dried it but it felt a little moist to me everywhere so I touched my face and she was all you can tell me by how it feels on your face not by touching with your fingers.
I don’t want to feel like I’m being scolded when I’m paying you for your services.

This is one of those stores where you u leave muttering to yourself expletives something about hating people. I swear the people that work here make me feel like the creature from the black lagoon. I usually do jaunt in in my post work out get up… but hello. they are across from my gym. grrr.
I think the thing that gets me is the way things are organized, customers need help navigating the place, unless you know the store, and since I avoid it like the plague, I don’t know this store. and don’t ever want to. I find myself walking up to a group of customer service people chatting about something very important, as it seems they do not want to break up their conversation to help me. I insist on their help by stepping closer and interrupting. they merely wave a hand in the general direction I need to go and list off brands that sound like arabic to me. wow, that clears it up…
here’s the date that should have been…
I come in and people smile and say hi! and pretend I don’t look like I desperately need this place… then the customer service people are a little embarrassed to be gathered and gossiping when a customer needs help… I say where are your cosmetic brushes and you know I don’t know what studio blah blah or max shmax so then the cs rep walks me over and actually shows me. they are here… and here. and they say. I know this stores confusing.. then the csr ask if I’m good… like that… then I don’t leave cursing how much I hate people but love the f word.
The end.

Always find what I need at Ulta. Get the Ulta App so you can always have the coupons-​they won’t give you the coupons at the store if you forget them.

I like Ulta. It has certain items I use for a decent price.
Never had a bad experience here, this location is going through a remodel or it could be done; I went a couple weeks ago– so it was a bit unorganized at the time, but the staff is very helpful and the new layout looks like it’s going to be very organized! Great place to purchase gifts around the holiday’s!