U-Haul at East Colfax

Wow, it’s been a long time since I experienced such awful customer service as I did this morning at this U-​Haul. Went in for moving boxes and the representative (possibly a Manager, as per the embroidery title on her shirt) behind the counter was silent, rude, unfriendly and made zero effort to help. She watched me struggle to pull down a pack of boxes, not to mention I’m pregnant with a big belly sticking out trying to do all this. Didn’t offer help to my car and balked when I asked if there was someone who could help me. The gentleman who did help get the boxes out to my car was very friendly and very helpful. Could at least end my transaction there on a positive note with his assistance.

I stopped in for what I thought was an easy transaction (returning a few unused couch covers) but was really frustrated with the set up in the store. There were 2 people ahead of me in line and only one person working at the counter. The gentleman ahead of me was renting a storage unit so the only employee there had to leave the store unattended to go show him where it was. He was probably gone for 5 – 10 minutes, in which time the entire store was left alone (obviously not great). Aside from having to wait for much longer than I would have preferred (close to a half hour total) I was shocked that a company would staff their store in this way. When it was finally my turn my transaction was quick and the employee did apologize for the wait. In the end I’m just glad that it’s not often that I have to go to Uhaul!

This might be the slowest group of people I’ve ever encountered. Checking a van back in took 45 minutes.

Some of the slowest, shittiest customer service this side of the Mississippi. Started with a crappy website glitch overcharging our original van rental estimate times 6, then I showed up to a packed store with only one guy working, who appeared from the back room after 10 min of standing around. Finally got the van and there was no fuel in it. Awesome.

I had an appointment to install a wiring harness at 9:00 AM, October 7, 2014. I show up and not only did they not have the wiring harness in stock, but the installer never showed. I did not receive a courtesy call to let me know.
This location calls the Havana location and I am told they have a 9:30 AM opening. I show up at 9:30 and am told the soonest they can get me in is noon.
Not sure what is going on, but their customer service sucks.

Given that I was able to tow a fully packed 5’x8’ trailer from Denver to San Francisco without a hitch — except for the one recently installed on my RAV4 by Kareem at U-​Haul — this location gets 5 stars. I’m totally clueless, but several more knowledgeable people have commented on how good it is.
In addition to the excellent hitch installation, which was completed with only one day’s notice, I was able to rent all the necessary components for my move at a very reasonable price. Installation took longer than I was initially told: turned out the manager was also training two new employees on a busy Saturday. While this is an appropriate reason in itself, we were still given a discount on the trailer rental (much appreciated!!) for the extra time we had to wait.
For anyone not aware, hitch installation is ~1/​3 the price at U-​Haul relative to that at a car dealership — definitely recommend this U-​Haul location for this and all your other moving needs!

We needed a U-​Haul truck last minute and this location delivered the goods. Be warned that the list price of $ 19.99 is very misleading. There are a number of miscellaneous fees, mileage changes and other expenses that will bring the cost of your rental to around $ 60 – 70 for a local move. The person tending shop on the day we went was friendly and very patient with us. We were in a hurry, and we were quickly able to get a truck and get on with the task at hand. Returning the truck was even easier. I highly recommend this U-​Haul location.

I had a good experience here. They were friendly and even let me keep the truck over night for no extra charge (past my eight hour window)! I suppose the girl who helped me that morning could have had a little better attitude, but it was Saturday morning at around 7:00 AM, so I’m quite sure she wasn’t too stoked to be there yet.

Absolutely the worst experience with this particular company. I rented a moving van to pick up a couch I had purchased and drove the truck a total of 11 miles. The gas gauge didn’t move past full, I had the truck off the lot and returned in a matter of 3 hours. The $ 19.95 rental costs $ 70 with all the taxes and b.s. they charge you and the they told me since I didn’t return it full… they actually told me I returned it with less than half a tank… hmmm you mean that truck gets only 11 miles on a a half tank? Really? I was pissed and the guy on the phone told me it was gonna cost me more money ($ 40+ 3.50 a gallon) to refill the tank. After getting no where with him I called their corporate office and was told to call some regional person. In other words was given the run around. They never called me back and I gave up after a few weeks of trying to explain how illogical the whole scenario was: I traveled 11 miles total and yet I used a half of a tank. They could never tell me what kind of mileage the truck got nor could they explain why the needle was on full when I dropped the vehicle on the lot (after hours) and then mysteriously read half the next day. I will never and I mean never rent a f*$#ing Uhaul again! I would advise you to do likewise.