U-Haul

Unbelievably unethical business practices from U Haul. I will never ever use them again and I highly doubt anyone from the company I work with will ever use U Haul again. I work for a nationwide trucking company that has a terminal in the Denver area. A truck driver who worked out of a different terminal had been terminated for a failed UA. He needed to get home to New York but he had a dog so he couldn’t take the bus or plane. I was trying to help him find a mode of transportation home when I called U Haul and they said they could rent to him and they had one truck left that would meet his needs. The only way they could hold it for an hour until the terminated driver got down there was to have a credit card number. I reluctantly provided my corporate card number after the lady at U Haul on Colorado Blvd in Denver assured me over and over again my card would not be charged for anything. It was only being used to hold the truck until our terminated employee got down there and signed his own contract. The terminated employee got down there and signed his contract with U Haul and provided his credit card for the charges. All was good until I received an email from U Haul saying the truck hadn’t been turned in on time and then I received another email saying they were charging my credit card for some parking citations he received because his card had insufficient funds. I called U Haul immediately after getting that email and spent close to two hours talking with the Colorado Blvd office and then getting transferred to their main office for Colorado and speaking with management there. The Controller for our company also called. Both of us were assured my credit card would not be charged for anything in regards to this contract because I didn’t have the contract with them. The terminated employee is the person who had the contract with them and is of no relation to me at all. I had never met him before in my life until he was terminated by the company and came in to see me to help get him home that day.
I came into work this morning and opened an email reflecting all the charges that U Haul charged to my credit card for the unfilled contract and recovery of abandoned equipment in New York. I’m beside myself thinking how unethical U Haul is for all of this. They lied to me repeatedly. They lied to the controller of the company I work for. These are fraudulent charges as they never had a contract with me. I will never ever do business with U Haul again and I will be sure to spread the word on how they do business. Shame shame shame on U Haul. We will be filing these charges as fraudulent. Don’t trust this company!!!
We’re talking thousands of dollars in fraudulent charges from U Haul to my corporate credit card!
Folks, watch out if you do business with this company!!! Don’t trust anything they tell you verbally or even the contract. Don’t hand out any credit card information to them that they promise you won’t be charged as that’s simply lip service. They are not an ethical honest company to work with.

This weekend was my first time using a U-​Haul truck to move. The two men at the front were extremely thorough and helpful. One was even a bit of a comic and cracked me up a ton before the trip, which calmed my nerves about driving the truck. They would have easily just given me the truck keys and said have at it, but they walked me through every detail, from the best gas station to go fill up after the trip, to what equipment I actually needed for the move (saving me money). What could have been a daunting experience was really smooth and easy. Thanks!