The UPS Store

Well the USPS delivered my mail to the wrong country but Casey at this UPS store has been awesome in helping me track it down.

Horrible customer service! Typical UPS service. Not at all helpful.

Got excellent packaging service from Zach today. He was fast and thorough.
Very pleasant fellow and I was on my way very quickly.

Small sample size, but my one experience here was fantastic. Friendly, helpful and they didn’t charge me for using their tape to pack a package.

Don’t bother. This merry band of stoners couldn’t ship a loaf of bread the right way. Head north to 700 N. Colorado to the better-​run UPS store.

I stopped in on my way to work with two items that I needed to return to Amazon. Neither was completely ready to go (needed tape, labeling, etc.). The staff was super nice, took care of everything and had me out of there is under 5 minutes! I will definitely go here again when I need to ship anything.

I went in this store and had no problems whatsoever. Professional, attentive staff. They even held the door open for me. I really do not understand the previous reviews. It was a pleasure.

Fail. Twilight Zone.
I went into the UPS Store at 1685 S. Colorado Blvd, Denver, with a 9 lb box, containing professionally packaged, framed artwork I needed to ship UPS.
The purchaser of the artwork provided me with her UPS account number to ship it to her.
Me: Hi. I’d like to ship this. I’m using the recipient’s UPS account number.
Clerk: Umm no. I can only do that for my clients.
Me: Your clients? What?
Clerk: You’ll have to go across the street to Vectra bank to get a Waybill and then bring it back.
Me: I have to what?
Clerk: It’s a liability issue for us.
Me: What? Isn’t this the UPS store?
Clerk: It’s a liability.
Me: What? I came to the UPS store to ship a Package via UPS.
Clerk: {blank stare}
I shook my head and walked out of the store. I went to the little dropbox outside the bank he specified, in lunch rush hour. The only forms that were there were Next Day Air, which on a 9 lb box would have been very expensive. I call the less-​than-​charming individual at the UPS store:
Me: Hi, I was in your store a few minutes ago. I’m at Vectrabank drop off box. All they have here is next day air forms.
Clerk: Yeah, that’s all they have there.
Me: This is getting absurd. How do I ship this box?
Clerk: I don’t know.
Me: Listen, is there an place where I can ship my UPS package?
Clerk: Yeah, it’s at 53^nd and something.
Me: That’s about 25 miles away.
Clerk: yeah…
…Click
(So I went to Staples a few blocks away, and they had it done with no problems in about 2 minutes.)
What the heck just happened? I felt like I entered the twilight zone in this store! The UPS store isn’t allowed to keep UPS labels to ship UPS packages?
If they don’t ship UPS packages, what do they do?
FAIL.

Belated review.
We went in the week before Christmas to ship some packages hoping that the line here wouldn’t be as bad as the horrendous post offices around town.
The same employee (I’m assuming is referenced in other reviews, tall, blonde, unkempt, selfish, entitled) was incredibly rude to the 8 people standing in line, would toss packages carelessly into the massive piles behind the counter, insult customers when they questioned his inaccurate price quotes, constantly moan about «going to a concert tonight and I’m out of here right at close», whine, whine, and whine. We really felt bad for the older woman working with him who quietly did her job and tried to ignore his constant bitching.
I understand that it’s Christmas and it’s hectic, but he’s really lucky to have a job. If I was the manager he would have been fired yesterday. With so many people out of work it’s a shame this a**hole has a steady paycheck.
I’m tempted to go by and see if he’s still working there. What a tool…
In the end, prices were more expensive than the post office, but the uncomfortable feeling we experienced and the show he put on was priceless.
Will be going to the UPS store next to Snooze north of here between 7^th and 8^th. Great service there.

I went in to ship a package. One employee was busy assisting a customer, and the other was standing there. The employee assisting the other customer greeted me, then looked to his fellow employee, who now also acknowledged my presence.
To say he was rude, short with me, sharp tongued, unpleasant, unhelpful, jerkish, uncooth, tactless, and just mean feels like an understatement, though is probably accurate.
At one point the other employee looked at my employee, and then to me. He shrugged and frowned, as though he was right there with me.
I have to say I’ve never been so wholly dissatisfied with an encounter with a representative of an organization. Needless to say, I will not be returning.

It is rare that I encounter a person as rude as the guy who works at this location. He is tall, blonde and terribly cranky. Furthermore, I don’t trust him at all.
The final straw was when I was in the store to ship a ring in a mini ring box. He charged me $ 19. I said I thought that sounded expensive and he said, the shipping costs $ 13 and he planned to package the ring in a box with peanuts ($ 5). I asked if a padded envelope ($ 0.99) would do the trick? He said, «I don’t care. It’s your money.» Then I said, $ 13 seems like so much for such a tiny thing (I wasn’t complaining, just making small talk b/​c the ring is especially small — a child’s ring). He responded, «It costs way more than $ 13 in fuel to get your ring to New York.» I respond, «Probably not more than $ 13 for just that little thing on a truck» and turned to leave. He took another customer but yelled after me, «Why don’t you fill up your car and drive it to New York — that will cost you $ 400!». I didn’t believe he was yelling at me, but he was. It was bizarre.
I will never, ever go back to this location. The service is deplorable and I don’t get the sense that they are trustworthy.

Called this UPS store to see about having a package delivered there which required an adult signature (wine). I was told they would take any package deliveries for a $ 5 charge, which sounded reasonable. They called me yesterday when my package arrived and I went over to pick it up within an hour. They rang it up for $ 10 and when I told him I was told it was $ 5 he said «sure I can do $ 5». I asked him whether it was $ 5 or $ 10 and he said it depends on how long he has to keep the package. He then «accidentally» ran the card for $ 10 and offered to refund me $ 5. Looking at my credit card online I have been charged the $ 10 but have not been credited with the $ 5 yet. I’ll be keeping an eye on it.
Felt like a pretty shady place and not somewhere I would trust in the future.

I went into this location after I discovered that the one closest to my house didn’t open until 8:30 am. This location opens at 8. Steven Santaella helped me out and was fabulous. I had three large packages with return shipping labels from the retailer. I was worried that using these labels would be a hassle. Steven got me right in and out with no hassle. He offered to let me use a dolly to get the packages in from the car. He was very friendly and made it a great experience.