The North Face

The guys who work here are awesome! I wish I could remember everyone’s names. I think Chris was one of the men who helped me. I spoke on the phone with him before I came in about my new North Force snow boots that started coming undone at the heels. I bought them at Sports Authority about a month ago and didn’t have my receipt. The corporate office of Sports Authority was closed (or not picking up the phone), so I didn’t get any help finding my receipt, but it probably wouldn’t have mattered since it was likely passed 30 days from the day of purchase. (I bought the boots right after Christmas.) Anyway, Chris and his coworkers told me to come in, took a look at my unraveling boot, and made an exchange all in about 5 minutes! I was shocked at how accommodating they were! I didn’t even buy the boots from them, and they were willing to help me! So glad that I called just to check if they could help. Outstanding customer service! Thanks, guys!!!

Decent but not worth driving to if you live far away. They didn’t have anything my local REI or Sports Authority had.
I figured they would have the new Fuseform Originator but they didn’t even have that. T-​shirt selection was only 3. Disappointing. Nice looking store though.

Tried to work something out on a coat that its base layer split and gave me a poorer quality replacement. The staff there argued with me and really showed that they don’t care. I left very upset and hurt how that store has turned for the worse and treated me like a dog.

I’m not much for outdoorsy type stores. Not my style most of the time and usually out of my budget.
The BF and I were out shopping together in Cherry Creek and this was our last stop for the day.
North Face is definitely a big staple of Cherry Creek and after walking in I can see why. Customer service is top notch and the people working ensure your experience here is enjoyable. There are choices for men, women, and kids. If you’re looking for a sweatshirt, fleece, or winter jacket, this should be the place to come to first. I was surprised at how much the clothing appealed to me. They use quality fabric in the clothing, not the synthetic kind that disintegrates when washed. I can I see myself getting a lot of use out of the pieces offered here. I can cope with higher prices when I know I’m buying quality so no complaints in my book.
Keep North Face in mind when shopping in Cherry Creek. You’ll love the store and everything offered.

Nice store and friendly service, but not as big as I thought it would be.

Wow — haven’t been into a north face store in years.
This place is well laid out, the staff is sooo friendly and helpful, i am pretty sure i was checked on no less than 7 times in the 10 minutes i was there checking out a new jacket for the ski season!
The sale prices were good, it was very clean and lots of mirrors to check yourself out!
Parking is cherry creek — so good luck, but if you are just meandering, great place to stop in!

Holy retail customer service! Crystal is wonderful… let me describe the ways: bossy, informative, patient, and friendly. That is a killer combo for sure.
Since I had already paid for parking in Cherry Creek and because I needed a pair of shorts I thought I would check out North Face’s offerings. I had not purchased anything from North Face before and its reputation for high prices probably kept me away. That was a mistake on my part.
While I was browsing the selection in this very well laid out and beautiful store, Crystal came over and asked if I needed help; usually I will brush off the salesperson, but when I’m looking for something specific I willingly accept assistance when offered. Usually I am underwhelmed and disappointed with customer service in the retail sector — this time I was definitely not. I told Crystal I was looking for some shorts and she immediately guided me through the available options. Pretty cool selection for the outdoorsy set — of which I don’t belong since I would rather hike to a watering hole than Long’s Peak, but you still need a convenient pocket to put your IPhone right?
After selecting several options for me to try on, Crystal escorted me to the fitting room. As I tried one pair of shorts after another, disappointed with the fit and style of each one (for me) and was about to give up, Crystal brought over another pair and ‘asked’ me to try them on. I put the word asked in quotations because she was adamant that I try them. That’s the bossy part, in a good way; I love confidence and expertise in general (who doesn’t) and when you find it in a salesperson you need to trust them with their recommendations. The last pair of shorts not only fit, but they actually looked good on me, they had a good feel, and had the all-​important convenient pocket for the IPhone. Plus they made me happy. Sold!
As I walked to the register to pay I glanced at the price tag, $ 60. After I stopped hyperventilating and after taking a quick hit off my inhaler to regain my breathing abilities, I thought about what a pain it is for me to find the right piece of clothing. That was quite a lot for any piece of clothing and these were ‘just’ shorts. Was it worth the price, time, etc. The answer was not quite yes in my mind at that point until I discussed the exorbitant price with Crystal at the register. She didn’t push me to buy, but instead she listened to my gripe about the price, acknowledged my concern, and let me come to my own determination of whether or not it was worth it. Well played on her part! I caved and whipped out the plastic.
I love these shorts… they are quality and look good. The North Face is a place where I will return because of this experience… I just have to save up or go when things are on sale. You will love this store too — yes, they are spendy and yes, you too will cringe when you turn the price tag over. Do yourself a favor and get over it.

Holy Hell, I am way too broke to even walk into this store.
I was wondering around Cherry Creek with the bf and his parents when his dad mentioned he had a gift card to spend at North Face. Being the Coloradan I am, I was interested in getting my outdoors on and checking things out.
The store itself is packed to the gills with awesome coats, hiking boots, sleeping bags, luggage and even baby clothes. Their spring collection is already out so the store is filled with pinks, greens, blues and other various bright colors… my favorite!
Their staff is ultra friendly and very knowledgeable when it comes to all things outdoors. The difference between certain materials, the longer lasting vs the less lasting and more. They are on top of it!
The quality of items here is insane. All their T’s are crossed and I’s dotted, in the sense that they are absolute perfection. We came across MANY fleece’s, wind breakers and more that I was coveting, but one thing turned me off.
…the price.
Holy Hell.
Seriously? $ 589 for a coat? what about $ 280 for hiking boots? It must be made of gold and be the best coat & boots ever for that price. I couldn’t justify purchasing something that expense and walked away empty handed. I would rather spend my money on a vacation, save it up for a new car or SOMETHING of legit value.

My husband, sister-​in-​law and I had a pleasant shopping experience here, thanks to a sales associate who knew what he was talking about. My sister-​in-​law is preparing for a trip to Patagonia, and was looking for some weatherproof pants. The rep directed us to the right rack immediately, and stayed with us to explain some of the differences between the types of pants, ending with what he recommended, based on weather conditions in South America.
In addition, the store appeared to be very well-​kept and organized. A little pricey, but hopefully, but you get what you pay for, I guess.

first north face department store that i have seen that is a stand-​alone, it is SOOOO well organized, clean, and also has a friendly staff… the only downfall is … there is nothing that is not at regular price. so you can’t really find a bargain here at ALL.

Looks like this store hasn’t received a good rap in the past, I looked it up before I stopped by! It appears there is an all new staff (because I asked)! I asked about 3 – 4 pieces of clothing and I got the whole background story. The girl helping me gave me direction on the basis of what outdoor activity I was about to engage in and I tried on the same pair of shoes in three different sizes and she didn’t care! I think the future looks very bright for this store + I know you can’t get everything in this store at REI or Dick’s (because I compared)!

To the only other person who reviewed this store: I’m sorry you had such a terrible experience.
I had a pretty decent experience, though it was a one time deal. I was in an incredibly indecicive mood, close to when they close, and I took my sweet sweet time deciding on a fleece that I think I’ll be very happy with. The people working there gave me input and were very kind… the only complaint I have is the parking validation I recieved didn’t actually work in the garage I was told to park in. Lame.
Also, the sleeves on many of thier products are too long for me. And I don’t have stubby arms. But that’s not an issue for this store… it’s for the company in general.

For a Colorado North Face store the people there knew nothing about outdoors or even specific products. Lack of color choices 3 colors of only 1 pair of snow pants in December is ridiculous, and lack of dressing rooms to the point of being walked in on also plagues this location. Also was not greeted, thank you for make my choice clear the internet!