T-Mobile

Went in to pay my bill the other day. They were pretty busy, so knowing what that gets like, I patiently stood back and waited for a que of service. Since I only had to pay my bill, and after about 5 min. I started to scope out the scene, perhaps there was a self serve payment station and I could use that. I began to look around and didn’t see one. All of the employees were in pretty deep with customers, so the second time one of the employees was passing by me to run to the back, I approached him to see if he could point me to self serve bill pay so I could pay and go. He assured me he d be right with me and kept to his word! Apparently there isn’t a self service bill pay station at this location. Which actually turned out to be to my advantage because I did have a few lingering questions about my service, and I got an opportunity to ask them. It turns out the guy who helped me was the store manager, and he was not only very knowledgeable with the products, but was really good at delivering a clear solid answer to my questions. He did give me his card, and let me know I could contact him at any time. Thank you Dan H and team!

The store was packed when we arrived and we were greeted and taken care of right away. George, who helped us was excellent. We just switched from AT&T and are hoping the T-​mobile phone service in the area is as good as George’s customer service.

I went into this store about 3 months ago to get a smart watch and the lady I had to deal with was not listening and not doing as she was told. Her computer system was not functioning properly because it was telling her that I had a zero down payment when really it was half down. Instead of taking my word for it and just letting me pay the money to walk out of the store with the device she made me wait so that she could call corporate to complain that her computer was not feeding her correct information.

I used to have Verizon, no big complaints with their coverage. But when T-​mobile offered basically the same unlimited plan for around $ 25 less a month I had to see what it was all about.
Excellent customer service. Jonathan was extremely helpful and friendly. Granted I walked in the door knowing what I wanted. But he let me know that because I work for the state, I was eligible for a 15% discount. Also, offered to buy back my old iPhone to offset the cost of my new one. He calculated my monthly rate, plus iPhone payment plan, taxes, and insurance so I knew exactly what my bill would be every month. He let me know of a scam where people charge things to your phone number and deactivated that feature on my iPhone since I get everything through iTunes. That’s above and beyond in my opinion. It was also 5:30 PM on a weekday and I didn’t have to wait long.
I don’t know what the T-​mobile network is like around town. I’m sure I’ll find out soon. But if I had any problems I’d go back to this store because Jonathan was so helpful and made buying a new phone a painless process.