Stone Systems

Wished I had seen this review before purchasing my countertop. They hide under the name of Desert Eagle Stone and I couldn’t find any reviews about Desert Eagle Stone but never fear I wrote a bad review about them as well. They are also linked to the Las Vegas company as well. I keep poor reviewing it on Facebook but it keeps getting removed!!!
These guys suck. Avoid.
This was the worst customer service I have ever received, which I could have dealt with if the installation was of high quality but it wasn’t. If I could give Desert Eagle Stone lower than 1 star I would. Our installation was awful. The seam in the Quartz is more than obvious, the installers couldn’t lay a fresh clean seal if they tried, the Quartz is uneven against the back wall, there were unfinished edges, and there was a chip. It took them 3 weeks to come back and fix the stuff they could fix because where we lived didn’t work for them, then we they did come back they were two hours later than arranged. Then when they were hear they treated us like it was our fault because we were not using a backsplash. Avoid using them at all costs.
Now a few months later the seam along the wall is cracking. How hard is it to lay a clean seal?

Oh why didn’t I find the other review for this calamity of a company before I started down this spiral of rage? My story is an almost carbon copy of Michael S’s.
Wrong measurements, wrong polished surfaces, delay after delay. No shows. Never a single phone call — I had to track them down every time just to get another excuse. They just don’t care a single bit about doing a quality job, getting it right, or customer service.
AVOID! AVOID! AVOID!

I am a new Unilocal user and have used it primarily to recommend small businesses that deserve it, but this is, unfortunately, the first business that I fell the need to WARN people about.
STAY AWAY from this company at all costs.
This is a DREADFUL company to do business with. I ended up using them only because they were sub-​contracted by Home Depot to install new countertops in my kitchen. If the same thing happens to you, call Home Depot immediately and request a new vendor. If Home Depot doesn’t get you somebody else, call Lowe’s!
Stone Systems was AWFUL from the start.
To be brief — they «lost’ my paperwork (and tried to point the finger at Home Depot) — then after pushing back my install date, they called in the morning of the date of install to tell me they couldn’t come when they said they would (meanwhile, my old kitchen counters had been removed and all appliances moved out) — after much complaining on my part, they finally came out late in the afternoon and their installer informs me the job was not measured (by them) correctly and would have to go back to the shop — once back in the shop, I was a back burner priority even though I made it very clear I HAD NO KITCHEN — days passed, all communication had to be initiated by me, finally they come out, the installer does a sloppy job with the install and (the best part) the coutertops are full of defects that i now get to live with.
SO, every time I look at my counters, my only solace will be that hopefully someone like you will have read my review and went with another company.