Restoration Services Inc

Brian Nutter came to my home to do an estimate for a job. Weeks later, I did not hear from him so I followed up, called his cell and left several messages, he never called back. Called the RSI main office, spoke to a female employee and explained to her what i needed, also spoke to a male employee giving him my info, etc. They said they will look into it. No call back. I went to RSI’s website, again, detailing what I needed, giving them my information etc. again, no call back. What an awful company. I would not recommend at all.

When torrential rains backed up my roof drain, my house sustained major damage. The first step for any mitigation, even for recent construction, is asbestos testing (much to my surprise!) and when trace amounts were discovered the prominent construction company recommended by my insurance company wouldn’t touch the project, recommending Restoration Services instead. From Day 1 RSI has been professional, prompt, responsive, kind, respectful of me/​my house/​my schedule, and wonderful beyond my expectations. Projects like this are almost always longer and more complicated than you could ever imagine, but Bryan Nutter has stayed in control of the budget and the quality. He is very loyal to his subcontractors and they do a great job for him. Brian has worked seamlessly with my insurance adjuster, and together they’ve met every need over the past 6 months. I cannot recommend RSI and Brian Nutter highly enough! Restoration Abatement did a fantastic job and painter Gregg has been extraordinary. In a couple of cases I chose my own tradesperson, and Brian respected those choices. Having Brian coordinate with a plethora of trades and maintain the highest standards has given me a house that’s better than new! (Kudos to Travelers Insurance as well!).

Inaccurate and poor quality. Larry did not know what needed to be done after restoring a home from a fire. He did not include things that obviously need to be done.