Raum Nail & Spa

The other day a few friends and myself decided to go get pedicures. We live in the Tech Center and figured we would try Raum Nail. Right before we headed over to the salon I decided to look at the reviews, which had me a little concerned about going there.
However, after leaving, it seemed as though my experience was nothing like that of many of my fellow reviewers. I thought the staff and owner were very pleasant. The owner gave me my pedicure, and two other nail technicians gave my two friends their pedicures. Each of us left extremely happy and relaxed.
The salon itself is clean, open and beautiful (which a lot of the other reviews mentioned).
Overall, my experience was great. The location is much more convenient for me, opposed to driving down to Cherry Creek North where I’ve been getting my manicures/​pedicures for the past couple of years.
I actually ended up going back in the next day for a manicure, which surprise, was great! I’ll be going back!
Also, make sure to get their punch card! After your 10^th service the next one is free.

Not the friendliest place. They treat Groupon customers With coldness… Was empty and the ladies barely said a word… Won’t be back needless to say.

Had a shellac manicure and the polish started peeling off within three days! Also they were very hard on my cuticles making them bleed and did nothing about it. They were taking walking over my appointment so I had to wait a long time to get my manicure.
Would not recommend this place

Probably the worst pedicure I’ve had in the 15 years I’ve been getting them. Paid $ 45 dollars for a pedicure which last 20 minutes… I timed it. Not to mention standard practices like clipping your nails, filing them, cleaning under the toe nail and buffing the nail so the polish would stay didn’t happen. Hence why my nail polish started chipping two weeks after and now a month later is completely gone. Never have I ever had a pedicure chip. If you like to relax and enjoy a massage that you pay for you get a terrible massage with about 2 minutes per leg/​foot. I wanted to go back and complain and ask for another with a different lady but they seem rude and would rather just cut my losses. I don’t even want to give them a star… I would look elsewhere for sure I know I plan to!

High quality manicures! They aren’t harsh in cleaning your nails and cuticles so even if you have a paper cut, it doesn’t hurt. Very nice staff and comfortable salon.

When I went during the 30% off sale, as I was paying, I was told that I needed to tip on the full amount and not on the discounted price. I don’t find that honor appointment times. Not very friendly. Not a place I will spend my money in the future.

Awful pedicure!!! Not worth the money at all and the paint job sucks. Luckily I won’t have to go back because I am from out of town but I needed to rate this so people know to stay away!!! The massage was the shortest massage ever and my paint job looks like a 2 year old did it. They charge you a ton and it doesn’t even come with callus remover. The chairs don’t even give a good massage. The whole experience was terrible!!! Do not go here and definitely do not get the chocolate pedicure because it’s on you for 2 seconds and the hot stones are on you for like 1 second!!! Worst pedicure I have ever gotten ever!!!

Rude rude rude …
As we walked in excited about our chocolate mani and pedi and also not from Denver the lady was sitting down looking at a magazine mind you it was empty she rudely told us we had to make an appointment we told her we had booked it off groupon and she completely discouraged us to ever return no one deserves to be treated like that

I am never going back to this place! I got a Groupon for a mani and pedi. The chocolate pedicure is a joke! They didn’t even file my feet. I left with my feet the same way I got there. with just one difference… they polished my nails. They said that is what I get with the Groupon! I don’t remember seeing anywhere that it would be cheaper because it actually is half of what they would do… really bad business!

I purchased a Groupon for the Chocolate Pedicure & Shellac manicure. When I arrived I was thrilled, it is one of the most tastefully decorated salons I have been in, you could tell the owner put a lot of thought in planning and $$ into it. I was surprised there were only 2 other customers… but now I know why!
There were two gals at the desk, one friendly, one not so much. I was escorted to the pedicure chair, unfortunately by the not so friendly one. I was informed asap that the groupon did not include removing my current shellac, it would be $ 5, I said fine. The friendlier technitian put the acetone and foil on my nails to soak and then left the salon for the day. I complimented my tech about how beautiful the salon was and inquired about owner, other services and the comfy chairs across from us and what they were used for, manicures. She was short with every answer. It became very evident my technician had no interest in me, I felt like she was angry I was there. She was very firm & abrupt in every movement with my feet. Ten minutes into the pedicure she asks if I want the dry skin removed, I said yes, that’s why i get pedicures, my feet are very dry so I get them every two weeks. She said that is not included in the groupon, it would be $ 7 more! I said thats weird, they don’t mention that in the groupon, she said no, they don’t say everything? I asked if I were purchasing the Chocolate pedicure without a groupon would it be included and she said yes. I had a pedicure 2 weeks prior so not much to do except remove my dry skin so I said ok.
Then a gal came in the salon asking for the friendly tech that had left as she had a tear in her silk, my technician without looking up at her, said she’s gone for the day, the customer said she had an appt. the next morning but obviously hoped for assistance and my tech said, well come back then! A technician in the back could tell this lady was surprised by the abrupt comment and excused herself from her customer to put some glue on it.
I am tall tried to move the chair back without results so I asked her, she just points to the remote that she saw me numerous times get no results. At that point I just tried to relax. I watched the 2 other technicians that seemed very nice and customers content and wished I was them. We moved to a table do my nails, not the comfy chairs. A regular table with no padding. She seemed angry when the shellac was not coming off easily, and said something to the other tech, in her language. She proceeded to remove it with a drill instead that really roughed up my nail. The rest was more of the same… firm/​abrupt treatment. I just closed my eyes in-​between hands and pretended I was somewhere else.
I read on the website they massage your shoulders while you dry which the other tech did for her gal, but surprise, surprise, not mine. Of course when we go to check out she reminds me of the $ 12 up charges and I should tip on the $ 70 value. Regretfully I gave her a tip based on the full pre-​groupon amount. At this point she has never introduced herself but I saw her putting her name in the book to get credit, ironically her name was Joy! With out a doubt it was the most unpleasant nail experience I have ever had. Her work was not bad but her attitude ruined the whole experience, I came in so happy and left so angry. I ended up paying $ 57 (pre tip) for the same services I pay $ 52 at a salon I feel welcome and same caliber of service.

Like everyone else below me I had a Groupon for a Chocolate Pedicure & shellac manicure. This location is right by my house and work, so there was a possibility I could have become a regular. Making an appointment was easy, but not friendly. Although, I now realize why it was so easy… this place wasn’t exactly bustling with people.
I felt very unwelcome from the moment I walked in. As usual, I felt that the ladies were talking ABOUT us during our services. They were very rushed and hurried us along to pick our colors, sit down and get out (the whole thing lasted 45 minutes). The chocolate pedicure was old, stale Hershey’s Syrup doused on our legs for about 2 seconds… it didn’t even smell like chocolate and was really watered down. I had to ask for lotion after my manicure because there was none applied
THE WORST PART was that i had a cut on my foot (not open, but very painful) I told the lady to avoid at all costs. During my pedicure she would routinely GRAB the cut and squeeze hard. It had me practically jumping out of my chair each time, to which she would just giggle and say «oh sorry i forgot» UGH!
When it was time to pay, she reminded us of the non-​Groupon cost of the services and that tip was not included in that amount. Talk about relaxing –_–

I’m pretty disappointed with this salon. When I walked in to make an appointment the owner told me she wouldn’t make an appointment for that time because she wanted to leave. She had me schedule ten minutes earlier. I’m my sure how much time that saved, because I was done before their 7pm closing time anyway. Once my friend and I got there I had the owner. She was incredibly rude. My pedicure was rushed, my friends manicurist asked her if she wanted extra massage, and she said sure. My manicurist responded that she didn’t have time to give me that. The chocolate treatment was apparently way more rushed with us than when my friend had been in before, and the manicurist painted my toes incredibly haphazardly. I didn’t even have paint on half of my pinky toes. I did not feel welcome. Within the same day my friends manicure chipped. It didn’t even last 24 hours. I will not be going back.

Raum needs to take note of the reviews being posted here… the complaints are pretty consistent. Without their Groupon and Living Social patrons, I highly doubt that they’d have a viable business. Yet, you’re made to feel like some sort of second-​class citizen for using their promos. I wasn’t quite sure I’d actually had a pedicure when I was escorted to the drying table. The polish job looks okay, but the tech spent maybe (maybe) 60 seconds «scrubbing» each of my feet. I’m going to have to finish my own manicure at home. Wasn’t worth the price paid for the Groupon, much less their regular rate. BTW, I did tip on the pre-​discounted amount, since that’s what I’m accustomed to doing when I use a Groupon. In hindsight, I may have given them the wrong message that I was happy with their services.

Stopped in (no appt) on a Monday after work for a full set. LOVED that the manicurist «comes to you» (as in, you’re seated in a cushy comfy chair while they bring a board and come to your hands, rather than making you lean over their counter for an hour… those who frequently get their nails done will know what a refreshing change this is).
Decent job on the nails, not the best I’ve EVER had, but certainly worth the $$ ($ 50 plus tip). The interior is lovely too and I will certainly be back.

Went in for a pedicure, and felt well taken care of. I was impressed by their manicure chairs, so I could see myself going back for a mani/​pedi combo,
I would, however, recommend forgoing the chocolate experience. It’s kind of weird, Hershey syrup-​esque and I left with chocolate still on my legs.
I feel like their other services might be better, so I’d give it another go. It seems clean, in a nice area, nice staff.

If I could, I would only give ½ of a star. I received a groupon as a birthday gift. It has been a LONG time since I have treated myself to a mani pedi. This was for a ‘chocolate pedicure and shellac manicure’. I didn’t know what to expect and when I called to schedule my appt, I was disappointed to learn that this is a run of the mill Asian nail shop. The woman was crass and rude that took my appt. I arrived and there was only one other customer during my service. The nail tech seemed to be either the manager or owner, and I have never been rushed through like I was. I read about and researched the ‘chocolate’ pedi, which with several different experiences included a warm chocolate foot bath, while sipping on a chocolate martini, a cocoa foot scrub, a chocolate infused masque and followed with a massage with chocolate oil. For what they charge, this should be included in their service. Instead I got Hershey’s syrup squirted on my legs, and a 30 second crappy rubdown and wiped off immediately. I looked at the clock and my pedi was a whole 20 minutes. I then got my shellac mani, rushed as well with a streaky crappy job, which I expect will peel off in a day or two. Also there was NO massage and she didn’t remove cuticles. For both services, I was rushed out in less than a hour. When I presented my groupon afterwards, she was sure to mention that they charge $ 80 assuming I would tip based on that amount. HA! YEAH RIGHT, LADY!!! What a crock.
I have been in the service industry for 20 years doing hair. I am a great tipper and was really looking forward to this treat. I did not see one single license, for either the shop or individual nail techs. The tools that were used, clearly were not sterilized, or sanitized. I know what is expected in the state of CO when it comes to credentials. This place clearly is in violation of many requirements.
Bottom line: DON’T waste your money!

Honestly, I’m so annoyed right now I’m contemplating not even going to the appointment tomorrow that I set up just now.
This place is literally across the street from my office, so it is pretty convenient and I have made a habit of coming here. Apparently, I am the only one. After two calls that went straight to a voicemail box that isn’t set up, I walked across the street to make an appointment. I told the lady that I wanted a chocolate pedicure and that I had a Living Social deal for it. She asks if I am a new customer, and when I said no, told me that Living Social deals are only for new customers. Um, what? Since when? I told her that I had already paid for it so I’m going to use it and she made the appointment but the more I think about it, the more I’m inclined just to go somewhere else.
Nail salons are a dime a dozen, an this place is hurting for business as it is so I don’t see it being around much longer with customer service like this.

Went here for living social coupon. Had chocolate pedicure. Chocolate was just for smell, nothing very special. My nail tech was very patient and took her time and was very precise. She was great, but if you’re in a hurry it might not be a good thing. Cannot remember her name but she’s the younger one with black hair.
My ratings is for the tech and the cleanliness of the place. I would come back but this place is kinda pricey.

Well, after three chocolate pedicure and chocolate shellac manicure I wasn’t impressed. The second time I went I didn’t make an appt but was the only one in the salon. I was given a very quick pedicure/​manicure and the chocolate was just kind of slapped on and removed quickly. The pedicure was okay but the shellac manicure only lasted about a week before it started peeling off. It also left a discoloration on my nails.
The third and last time I went on a Thursday, I was also the only one there for about 30 minutes. This pedicure and manicure lasted a little longer but the shellac manicure started peeling off after a few days.
Even with a voucher I will not be coming back.

This place is right next to my favorite Thai joint off of Ulster but I would have never noticed it if it weren’t for the huge 50% off pedicures sign they had weekend in celebration of their grand opening. I went in on a Friday afternoon and I was the only one there. They didn’t have a menu within full display so when I asked what the special was or how much the pedicure was, they said $ 37 regularly so $ 18.50 that day. That was for their chocolate pedicure and later when I was looking at their menu, saw they had a $ 30 Express pedicure so a little annoyed they didn’t go over a list options, just opted for the more expensive one.
The girl who did my pedicure was great! Friendly, attentive and she had to deal with my polish that wouldn’t budge, the attention to detail was awesome. Since it was a chocolate pedicure they rub chocolate on your legs with a hot stone and it felt magnificent! This was definitely more of a splurge pedicure than anything since I usually just go basic but if it’s in your budget, I highly recommend it! I may come back again when I have some extra cash flow or want to splurge, it’s in a quiet location (well during the night and wknd) and it’s clean and not grimy like a lot of the other places in the area. The décor is modern and fun plus they have all the gossip mags I want to buy but I’m too cheap to do so!