O’Reilly Auto Parts

The store was clean and the staff was very friendly! Best customer service experience I’ve had at an auto part store.

I’ve only been here 3 or 4 times so far and definitely can’t complain about the service I’ve received. Usually at an auto parts store there isn’t much to write home about but tonight Derrick helped me find what I needed and he was such a pleasure to chat with at the end of a workday that I feel obligated to leave him a good review. Although my purchase was insignificant, this was the friendliest experience I’ve ever had at an auto parts store. You could tell this guy just enjoys life, and his positivity is contagious. My only complaint is the free-​for-​all of waiting in line, but this is par for the course with auto stores, so I didn’t feel that it should take away from the review.

I came here because it’s close and the other reviewer said she got great service. I’ll drive across town next time. The sign on the door said they help you with minor things, so I didn’t think the location of the power steering fluid reservoir would be too much of a task. Apparently, it really is. The woman who checked me out said it will say power steering fluid. She had no desire to venture out on a 50 degree day to show me. There was a man working on another car. I asked him if he could help me when he was finished with the couple he was working with. He said yes and promptly went inside to check out other people. I thought maybe he wanted to wash his hands or something. Nope. He was at the register 5 full minutes later when I went to see if he was coming back. Finally, I asked a managerish looking man who did answer my 30 second question. 20 minutes later I was on my way. It should have been 5 and I was on my way to work. Don’t bother with this shop if you don’t already know what youre doing and are under any time constraint. If customer service is their priority, like the sign says, they missed the mark by a long shot.

I walked in with a broken part, and the manager immediately asked if he could help me. I said: «I need a new one of these». He walked me to the part of the store where they were and found the exact same thing. He even asked if I would like to buy something cheaper and he could use the cheaper item to fix the broken part I came in with!
I said no and bought the new one, but I am nonetheless grateful that he was so considerate.
I have also never been helped so quickly in an auto parts store particularly one as busy as this place was when I walked in on a Sunday afternoon.
Go to this location if you want friendly and fast service, for sure!