New West Physicians Group Cherry Creek

Would DEF stay away from this office, if your health is important to you! Staff, front to back is aweful!!!
If you’re not really concerned about your health, and your time is not valuable to you, I would make an appointment!

This group throws you over the side when you reach 65 and begin medicare. They DO NOT ACCEPT ANY TYPE OF MEDICARE! So, if you like your doctor in this group, and are feeling loyal… don’t bother — because they’ve already factored you out when you go on medicare. I know there are financial reasons, but patient relationships and continuity of care are apparently NOT a factor. Very disappointed…
John M

This place is the WORST. They left me waiting for an hour. The receptionist couldn’t manage a patient file to save her life.

I used to visit this office when Kathleen Weiss was working there and I loved it. She just recently left this location, but since it is close to my office I decided to try another doctor there. I scheduled an appointment to see the nurse practitioner, Kaia Hoopes. They got me into the room and got all of my information and symptoms and were extremely nice. They told me to wait because Kaia would be with me soon… I waited almost an hour for her to come into the room. Once she did she didn’t know any of the information that I had already given, would barely look at me, and when she went to look at my condition (I.e. Look in my ears, throat, listen to me breathe, etc…) she would barely come near me (there’s no way she actually saw anything near my throat from the distance she was standing from me). Before I knew it she was leaving the room and I had no idea if my exam was over and I was supposed to leave or if she was going to come back. I’m sure the doctors are great, but I would absolutely NOT recommend seeing the (only) nurse practitioner they have in this office.

I’ve been casually looking for a primary doctor since I moved to Denver two years ago, and I have yet to find one.
Called to schedule a full physical. The front desk attendant was quick to get me off the phone and into the office. They mis-​scheduled me, and I did not get a full physical. I got a check up, then they suggested that I come back and pay again for the full physical I asked for in the first place. After an hours wait on a Tuesday morning, I was given a quick check up, and released with a bill sent to my insurance. They essentially took my height, weight, and blood pressure then released me.
Giving them the benefit of the doubt. I referred my girlfriend for a visit for her annual exam. Again, the front desk attendant was short. My girlfriend came in at 10:00 and was not seen by the doctor for her 10:00 appointment until 11:30. It took an hour in the waiting room to even be called back. Without any apology, the doctor saw her. She ended up with a questionable test and the doctor told her «the results are abnormal, so you need to see a specialist.» The doctor did not know any specialists, or help any further. My girlfriend left clueless and worried with no guidance. No help at all.
Overall, I wold trust them if you think you have a cold, but I would not recommend this doctor to anybody with a job or responsibilities, as you will end up spending hours of your work day paying and waiting for nothing.

I love this place. I use Dr. Weiss and she is a great primary care doctor. She listens well and is very kind. They have an online patient portal that is easy to use and shows all your health care information. You can also e-​mail the doctors from the portal if you need medicine refills. I’ve had other doctors that want you to come in for every single refill so they can bill for it, which is a pain for basic, maintenance medicines. Highly recommend this office!