Neighbors Moving & Storage Denver

TOTAL NIGHTMARE! There is an alert for this company with the Better Business Bureau which I learned after my negative experience with them. I wish I had known that in advance. I booked them to move me out of my Denver apartment and into a storage unit for a month until I re-​located to my new apartment in Seattle. I have used movers many times before both for local moves and a long distance move and I have never had an experience as horrible as this. In the end, they did not move me because when they arrived (several hours late) they told me they would only complete the move for four times the estimated price. Additionally, they refused to return to the deposit that, at the time I booked, I verified was refundable. Because of my timeline and an already purchased flight out of Denver the following the day I had to call another local moving company to move me both last minute and in the evening – no easy feat at the end of June which is the height of moving season.
There is a long list of details I could account to discourage anyone from using this company, but the bottom line is they were dishonest, unreliable and extremely unprofessional. Moving is so stressful as it is. Use a company that has good reviews. These guys are not a company anyone should ever use. Total scammers.

PLEASE DO NOT USE THIS COMPANY, If I could rate «no» stars I would!!! I COULD FILL PAGES WITH THE PROBLEMS BUT WILL PUT THIS AS SHORT AS I CAN!!! This was the worst nightmare. 1) I was told an AM pick up and someone would call the day before to confirm the time. NO ONE EVER CALLED. After 3 phone calls to them I finally got them to give me a 2 – 3 PM pick up!!! NOT AM like promised! 2) After 4 PM day of move, NO truck and NO ONE CALLED! Finally got a hold of someone only to be informed of late arrival and every time I called (about every hour) I was told «about another hour»! When I called at 7 PM and wanted to speak to a Manager the person who claimed to be a manager LAUGHED at me when I explained how frustrated I was. FINALLY AFTER MANY PHONE CALLS TO THEM (NOT ONE PHONE CALL TO ME BETWEEN THE DAY BEFORE THE MOVE AND NOT ONE THE DAY OF THE MOVE) The truck shows up at my house at 8:30 PM! The movers would not lift a finger until I signed a ton of paperwork, then they sat around and smoked. MY FAMILY WAS MOVING FASTER THEN THEM. The movers were VERY RUDE, and finally after more then an hour when hardly anything was loaded, I told them to remove my stuff from the truck and just leave. They proceeded to DROP my stuff on the ground and only stopped when I called the police! I ENDED UP GETTING A MOVING TRUCK THE NEXT DAY AND MOVED MYSELF! SAVE YOUR MONEY, TIME AND THE HEADACHE! Get some other company to move you!

The worst decision you could make is to use this company. They were 8 hours late then tried to charge double. Same your time and money. There are much better and more reputable companies out there. They should be shut down. If there were 0 stars, they would get that rating.

Please learn from our horrible experience and DO NOT USE this company!
Long story short. We were quoted over the phone it will take 1-​week to move our furniture from Colorado to Texas so we signed up for this «too good to be true» deal. Well, 7 weeks later we are STILL sitting in our new empty house waiting for our furniture to be delivered!!! What the company will not tell you either is they are allowed 30-​days to deliver it (not including weekends), so it really turns into 5 – 6 weeks of wait time for you BEFORE you see your furniture. We are in the middle of suing this company for theft of our stuff because it is STILL sitting in Denver for some reason.
Please STAY AWAY from them!!!

Be warned: bait & switch tactics, awful service. Stay away!
This is probably the worst business transaction I have ever experienced. They promised an hourly rate to move my piano with certified piano movers. It ended up being about twice the price (almost 500 dollars) that was promised initially. Neighbors changed the time they were going to show up numerous times, the movers got lost about 7 – 8 times (I had to direct them over the phone, and they even got lost multiple times after that). The movers were clearly not knowledgable piano movers. They banged up the piano, and damaged both houses, and took much longer by getting lost and not knowing HOW to move piano, as I was paying by the hour. When I tried to talk to the manager he hung up, and had absolutely NO intention of resolving the matter. If this is how they do business, I’m surprised they’re still working. I have NEVER written a negative view like this, this company truly has the award for the most malicious, unethical and fraudulent group of people I have encountered in a long time! Spread the word, stay away from Neighbors moving unless you want to get jacked, lied to and your furniture destroyed!

Let me tell you first… I hate sales people. Second — my husband was in the dog house the stunt he pulled…
We’re moving this weekend from Belmar (Lakewood) to Broomfield. We decided that we could afford to have movers do most of the hard work for us. My husband, as sweet as he can be, put my contact info into a catchall movers database.
The next day, my phone exploded from all of the phone calls from sales people… thanks, honey.
The most annoying one called me 3 times in a row, without leaving a message (I was on the phone with another mover). About an hour later, the same number called, this time I was able to answer. The guy was nice enough, but threw in sweetie, darling and honey. That’s a huge no no… even if I am from the south. (That’s something that we say to friends and family members.) Anyway, he gave me a quote, I told him it was more expensive than the other quotes I had — so he said he’d ask his supervisor if he could give a 10% discount. 10 minutes went by and I was on the phone… again. He called back 3 times in a row, no message. I didn’t bother calling back.
About an hour later, he calls again… this time I answered and told him not to call again. Of course, he tried to bargain his way back in — I told him that no matter what he said, I wouldn’t use them — because he really annoyed me by calling so much. While he was bargaining, I interrupted and told him there was no need to continue, DON’T CALL BACK.
Six days later, I got 3 «auto» texts from Neighbors Moving and Storage AND from Alliance Auto Transport (from the same text number) advertising sales. I really don’t want to forget about the emails, too… advertising the same thing. Good grief!
TODAY, the same sales guy called me and used baby, honey, etc… AGAIN. Trying to get me to use them. I asked if he remembered our conversation last week. you know, the one that I said don’t call me again? His reply was yes, he just wanted to try to get me the great deal they were offering. Sooooo, I went through the whole thing again… don’t contact me! (Most people would call that a CLUE) After hanging up, about 1 minute later a supervisor called. He bargained and asked why I would not use him. I let him know that I did not want them to contact me — under any circumstances. :sigh:
If you like that type of persistence and being talked down to, then this company might be for you… but it’s DEFINTELY not for me.
I did go with another local company. BTW
Happy hunting!

If I could give negative stars I would. ONLY USE THEM IF YOU EXPECT TO WAIT A MONTH AND A HALF TO GET YOUR SHIT. EVEN THEN YOU HAVE TO GO TO YOUR ORIGINAL DESTINATION PICK IT UP AT A WAREHOUSE — WHERE THEN THEY CHARGE YOU FOR IT. SCAM SCAM SCAM!!! There are no laws that protect us from interstate moves. I expected to see my stuff on ebay… bastards!!!

Using this company is about as fullfilling as shooting yourself in the head with a nail gun. I had a move to do, and being by myself, I needed someone to move my large items. These guys quoted the best price, so I decided to give them a shot. Complete disaster. They wanted a deposit of $ 50, which I gave them, and we set the date and time. When the day came, and no one showed up at the scheduled time, I called in to see what was going on, as I was in a time crunch. I work 6 days a week, and this was the only time window I could do. I was informed that they were trying to call me to verify the appointment, but couldnt get ahold of me. When we checked the number, we found that they had written it down wrong. I reminded them that they had the correct address, and they had no problem taking my deposit, and they least they could have done was show up. They told me they dont just go to the job site without verification (so what was the deposit for?. Also, my address is no more than 3 miles from their location. I waited another 3 hours, after being promised at least 5 times that «the truck would be there in 15 minutes». When I had first made the appointment, I informed the call person that they would be moving all of the bulky, heavy items from a one bed apartment, and that I had leather furniture. I was assured there would be the greatest care taken. Long story short, they ripped and scuffed my furniture, broke my desk, scratched most of my items, and bent the door to my grill so that it no longer closes properly. At the end of my experience, I was acutally so mad at these people that I opted not to pursue damages, because that would mean me having to talk to them more. DONT LET THESE GUYS WIN YOU ON PRICE! THEY WILL RUIN YOUR STUFF AND RIP YOU OFF!!!

THESE GUYS ARE CRIMINALS!!!
I shopped around and checked the prices of all Denver area movers and neighbors moving and storage promised me the best price. I spoke with multiple people about the agreed upon price. Now that I am trying to get my belongings out of storage, they are trying to charge me $ 832 dollars more than the original agreement! keep in mind I am a single girl, with relatively small amount of belongings and furniture and I am doing a local move. So I offered to come pick up my stuff myself, and they are trying to charge me $ 530 dollars just to pick up my stuff! They have been extremely unresponsive, I had to leave 3 messages just to get someone to call me back to schedule my next move and now they expect me to pay a ridiculous amount of money just to access my stuff to move myself, even thought the agreement was that I had already paid for both parts of my move. And they were extremely late in coming to do my first move, and they never called and warned me about it. I was late to a meeting, and they acted like it was a regular occurrence for them.
Please don’t ever use these guys, they seriously are criminals. I would like to know what to do in my situation. I am completely being taking advantage of, and I’m not sure what to do! please spread the word and don’t make the same mistake I did!!!
FYI– I have never posted reviews or filed a complaint to the BBB before about any company, but this situation has been so awful I felt it a duty to other people beginning the moving process to not have to go through what I have with these people.

In the searching process for an affordable, dependable, and insured moving company lots of options are available. Just click on the internet for tons of links to moving associations which will all call you back in about 30 minutes. I ended up selecting Neighbors because of price, time frames to meet my needs and lots of service promises.
The Move-​arrival was right in thier window, between 11AM and 1 PM, and they called 3 times to update. Eddie was the key moving man and they also send a hulking assistant-​these guys virtually busted ass for my move, which included two elevators and a tough dock to unload on at the final desto. All my furniture was shrink wrapped to protect the leather, nothing was broken, and we moved 7 blocks in downtown denver from a second floor loft to a 12^th story large apartment in only 4.5 hours with 1200 SF of items.
For me, Neighbors was a very positive experience with great service, competitive prices, and smooth flowing move which reduced my stress level. I heartily suggest you give them a try on your next move!

First of all, my movers were awesome and efficient. The problem I have with Neighbors is the Customer Service representative is in FLORIDA and I live in Denver. Even if I wanted to have some one come take a look at the amount of furniture/​items I had to move, it probably would not happen. So when Andre quoted me 3 movers and one of there biggest trucks and «around 9 hours», it was only a guess, nothing more. Turns out it took us TWO truck loads (1 for boxes and 1 for furniture) so you can see how the hours started to add up. What Andre did NOT tell me was the «additional» charges that come up. 1. Anything over 10 hours is considered overtime at charged at $ 177/​hour instead of the normal $ 118. 2. (this one just floored me) the 18% surcharge on Diesel?!? Turns out this was around $ 300!!!
3. Andre failed to mention the «extra» charges for shrink wrapping for my most precious items.
I would not use if I had to move again.