Mile High Laser & Aesthetics

DO NOT GO HERE! The staff was not friendly, always seemed rushed, and the lasers don’t work maybe due to the fact that they go over each area once. Other places I have been they go over each area a few times per appointment for optimal hair removal. I’ve seen no results and will also not be finishing my appointments here.
I’ve had much better laser experiences with amazing results, this place is a total scam.

Kris and her team are really great. They are very nice and make you feel comfortable each visit. The prices are also unbeatable!

Like many of the other reviewers, I had treatments for a year on my legs and saw very minor results. It may have slowed the growth somewhat, but it never killed the hair follicle like a real laser would. They use IPL (intense pulsed light), which doesn’t hurt as much as a laser but isn’t as effective at eliminating hair growth. I have done laser treatment in the past and it has always worked like a charm for me but was also painful, but not this. I suppose no pain, no gain rings true?
The staff is typically friendly, but also rushed. Also, I always felt like some of the girls missed spots while they were treating, but I suppose that is a moot point, since IPL wasn’t very effective for me in the first place. The first time I arrived I thought the space was a little yuck, the carpets were dirty and it was in a somewhat odd area. I think the owner did attempt to improve on the space over time, as well as the machines. Alas, I finally gave up, it was just too far from home, and I just wasn’t seeing the result I wanted. So sadly it resulted in a waste of money and time for me.

Like others, I purchased a living social voucher for unlimited hair removal in four areas. I chose to do my legs, underarms and Brazilian. I stopped there because I didn’t want to be lasered on my face. Anyway, the first session went fine. It hurt more than my subsequent sessions but at one point they apparently got new machines and then I could not even feel it. At first it seemed like there was progress but after about 8 sessions I was not seeing any changes at all. I have since decided to switch back to waxing and skip the remaining sessions I had.
While the staff is very nice I would say that they are in a rush and don’t give you the time you may need to get everything out of your session. They are so overbooked after selling so many vouchers that it is difficult to even get an appointment. If for some reason you have to reschedule you can forget about it being within the same week. They should also get a receptionist, I don’t think I ever had a call answered and it took a couple days to even get my call returned. Annoying.
Location is terrible, it’s on the top floor of some office building. I’m sure it is clean but it doesn’t look like other offices offering similar procedures. Also, it always freaked me out that they used a Clorox wipe to clean the machine after. Seemed like something more serious should be used.
I wouldn’t recommend this, if I were to try laser again I would fork over the big bucks and go somewhere else.

I purchased a Living Social deal in June 2014. I was so excited for this deal. I went every 6 weeks for a year and in July 2015 I decided to stop going because I was still not seeing results. They upgraded their lasers toward the end of my deal, but said I could keep going even with my deal expiring. Even with their extended offer I decided to stop wasting my time, gas, and mileage to get there. I often had different people each time I went and some of the ladies were much more thorough than others. They do seem to have a high turnover. I also agree with the other reviewers about the older, dirty environment and the difficulty actually getting to talk to someone on the phone.
On my last visit, I was waiting in their «lobby» (they were running behind) and overheard the owner talking on the phone to an obviously very unhappy client. The entire conversation happened right there in the lobby– it was very unprofessional and made me uncomfortable. I would not recommend this place to anyone.

So, I haven’t had any issues with the treatments working so far, however their scheduling is insane. They are constantly short staffed with people calling out and leaving others working alone. After only 4 appointments I’ve been called 3times to be rescheduled because someone has called out sick. If they’re going to keep this up they need to start offering people an additional month of laser since its sold on an «unlimited for a year» basis…

Staff is courteous and professional. I used the Living Social deal, and they let me extend at the less expensive rate because I still had some hair remaining. Kris is great. She will work with you until you get the result you want.

I was expecting a medical office but it’s actually in a small office suite located on the side of the road. I only stayed for 5 minutes; the woman did not have the correct laser for dark skin. Glad I did a consultation before purchasing the Groupon. Friendly lady, but I would choose a cleaner environment to have something like laser hair removal done in and also have recommendations of other locations that use the correct laser. Information like that should really be mentioned on the website as well.

Clean, good environment, and very friendly staff. Kris is excellent, makes you feel comfortable and is very knowledgable. I purchased a living social coupon and was able to get on the books within two weeks of my purchase. I did have to leave a message for my appointment, but for a spa that is as busy as they are and servicing as many people as they do, they got back to me in a timely manner that was appropriate. I have had other laser treatments before and the 6 weeks in-​between treatments is normal and should be expected. At my appointment, there were several other people before me but the line went extremely quick, every person walked out of their appointment looking satisfied, and even though my appointment was quick as well it felt thourough and I too was satisfied. Despite what else you read on these reviews, please be mindful that this type of service is very saught after and especially for the price they are giving it as. Be patient and flexible and you too will have a great experience here.

I love having a machine that you practically cannot feel. My appointments are quick once I’m in the room due to the fact that I’m almost at the end of the process. My only complaint is that trying to get a hold of them by phone is a joke. You can (and will) leave messages and not hear anything for days. I finally gave up waiting and actually drove there to make my appointment (no, I’m not kidding). Once there, I made sure to get my next appointment on the books so I didn’t have to try them by phone again. Clean place, and folks are friendly.

I this place. I have been waxing and lasering for over 10 years. I left my last place where I had laser work done because the machine was too hot and the cooling method wasn’t effective. The laser machines here are AWESOME!!! They DO NOT hurt. Chris has made laser treatments affordable. I found her through a groupon and feel EXTREMELY lucky. Blanca is my tech I go to and she is a sweetheart in addition to being a competent and thorough technician. I can’t wait to try the body sculpting next.

Please, save yourself the trouble and money.
Zero Stars. I’ve completely given up on finishing my sessions with Mile High. I was receiving a Brazilian (yikes I know) and every session I had a different woman. This isn’t a big deal but usually with services they reschedule you with the same person you are familiar with. It would’ve been nice to say «hey, you had so-​and-​so last time, today you have so-​and-​so. A simple introduction goes a long way and it really just seemed unorganized and rushed. The only woman who was friendly and personable was Stephanie, who is no longer there unfortunately.
They do no call to confirm appointments, which isn’t crucial but it’s a profession thing to do for «beauty» services. I had missed one appointment due to a car accident and they don’t even call to tell you missed your appointment and ask if you would like to reschedule. Again, not a crucial thing but common with these services.
Also IMPOSSIBLE to get a hold of. I’ve only ever reached the voicemail and it takes days to hear back from them.
So there goes my money, but this place is so bad it’s really not worth it anymore.
There are other places in Denver that do this service. I’ve found one that is clean with a wonderful and professional staff, the opposite of Mile High.

This place is an amazing company. The staff is very friendly, they’re quick and they know what they’re doing. I have recommended this company to many people at my job and everyone that is getting treated there have nothing but good to say about this place. Kelly is the person that does my laser treatment on my arms, she is very friendly, and helpful. If you are looking for a place to get laser hair removal you should look this place. You will not be disappointed.

FYI — I waited until the end of my service to write this review.
I have had laser hair removal at other salons which was excellent. My experience at Mile High was not good. I had a different technician every visit until the last 2. Scheduling is difficult. They schedule 30 minutes for the service but are so rushed, I was never there more than 10 minutes due to their overbooking. The hair removal was very poor and not what I was used to from other salons. Also the rooms are very dirty — the carpet look filthy — you don’t want to step on them without shoes. It may sound like a great deal but don’t waste your money.

After 9 months of scheduled treatments, unfortunately I see little results. I am still as hairy as before I started. After treatments I would see patches falling out, but in a matter of a few weeks they would grow right back.
I paid $ 270 initially for 5 treatment areas (we never got to doing my legs), and I would tip them $ 10-​$ 20 every single session. Now that is money all wasted and like others, a lesson learned. I am not going to finish out my last three months, I’ll save myself the tip money and embarrassment of being butt naked in front of strangers.
I would give them 5 stars for customer courtesy, but 0 stars for effectiveness and their awful location. If you want laser hair removal done, take my advise and go somewhere where it actually works, and spend the big bucks.

Edit– the new laser does work & doesn’t hurt! I think they are working towards providing better customer service –
Don’t waste your time here. Pay the extra money for a reputable establishment. Similar to others, my appointments have been cancelled, taken multiple calls to get a response or appointed scheduled and above all no real results. I wish I would have spent my money elsewhere.

Just FYI: I’ve waited 1 year before writing this review.
The bottom line: You are NOT likely to get the results you are looking for.
One year ago, I purchased a LivingSocial deal for $ 269 which covered «unlimited» (more on this later) laser treatments for two small areas, one medium area, and one large area for an entire year. I also paid an extra $ 150 for additional areas. At the end of the day, I was having the following laser treatments: upper lip, cheeks/​chin, underarms, forearms, full Brazilian, and both legs (yeah, a lot, I know). At the consultation, I was told my hair and skin were the ideal combo for laser treatment which seemed promising. My treatments started in February 2014.
As others have mentioned, they are not using a true «laser» in the usual sense. It’s IPL (intense pulsed light) which is supposed to reduce hair growth only. On a pain scale of 1 – 10 (while giving a Brazilian wax a 9.5 for reference as we all have different pain thresholds), I’d say the pain level is anywhere from a 4 to an 8 (depending on the area). So, moderately painful overall. But is it worth it (i.e. does it work)? Well, sadly and no doubt about it, the hair does grow back. So, the real question is «at what rate?» From my experience, the rate of hair growth was extremely inconsistent. For example, at first my underarms saw a difference and the legs did not — a few months later, and it was the complete reverse. Very frustrating. After 10 months of treatment — instead of shaving every day or every other day, I am shaving every 2 days. So, there is a difference, but not quite as dramatic as one would hope for.
As far as «unlimited’ treatments, this is not exactly true. You are supposed to go in every 4 – 6 weeks. However, since they’ve sold so many vouchers, they could only schedule me every 6 weeks. Unfortunately, as of late, they have been so booked with vouchers that I was now scheduled every 7 – 8 weeks. Very annoying.
A few other things — there are never enough towels to clean up all the gel all over you, so you leave with a sticky residue that’s uncomfortable and sticks to your clothing (I would strategically make sure I was on my way home so I could shower it off). Also, sometimes the laser would overheat (again, too many vouchers), and you would be stuck doing a few laser areas in one room, hurriedly put your clothes half-​on over the sticky gel residue, run out to the lobby (where everyone is looking at you), then proceed to another room to disrobe to laser some more. Uncomfortable to say the least.
Hmmm…the only nice thing I can say is that the ladies that work here are really nice.
Well, this month, after much deliberation, I decided to give up and chalk it up to a lesson learned. The unfavorable pain/​benefit ratio, increased scheduling time periods between appointments, and lack of dramatic results did me in.
If you decide to come here, I hope your experience is better than mine.

It really is too bad that Mile High Laser & Aesthetics isn’t as effective as their marketing and groupon strategy. I had 3 – 4 sessions before stopping going because of skin damage. The «lasers» are intense pulsed light, IPL, which require ultrasound gel to prevent burns. Unfortunately, I was burned and have residual skin damage that has not faded over the past 3 months. I also saw no effect on hair regrowth. This combined with limited customer service helped me to seek a refund.
Buyer beware. I would do your research, which it looks like you are if you’re searching Unilocal,then find a different place to go.

You get what you pay for.
I bought a daily deal for a full year of unlimited laser hair removal (which is really only saying 8 appointments because they will only schedule you every 6 weeks) for super cheap and guessed then what I know now: any quality salon/​spa will charge what they’re worth. I’ve been going to Mile High every six weeks like clockwork for over a year now and have almost the exact same amount of hair as when I started. It might be a bit thinner, but I still have to shave every day, which, to me, means I wasted around 10 hours of my life trekking to and from and working to schedule appointments. [The other reviewers are correct: it isn’t easy to communicate with the office.]
I feel bad writing a negative review — I was one of Kris’ first clients after she first did a daily deal when she was still in the old office. Though the office reeked of the Taco Bell being chowed in the office when I walked in to my first appointment, she was really nice and I wanted to help out a new business owner.
But then she got busier and busier. She promised that I wouldn’t switch technicians (some of the areas I’m getting treated are very private) and then I got a new girl the very next appointment. Then I got a trainee working on my bits and pieces (without them asking if it was okay) and I got burned to s***. Apparently they had a bad «handle» on their machine and I got blisters running down the length of my calves. [They put a numbing agent on my bits and pieces so that wouldn’t make me cry like the woman before me had.]
Writing this, I’m kind of amazed I kept going back. I am stubborn and stick to things, but despite being offered «extra» treatments when I told them I wasn’t seeing results (which was my fault because I had any hint of color to my skin tone), I finally decided to throw in the towel and stop wasting my time.
If you truly want your hair removed, go to a professional salon with a real laser.

Didn’t even get to meet this «Kris», only via e-​mail to schedule my consultation. Went and was helped by another lady, said Kris never gets days-​off. But I really think it’s the opposite now. Because she scheduled my 1^st session on Mother’s Day, stating they’re open 7 days a week. Just in case, I started calling a few weeks ahead, leaving messages and e-​mailing to confirm my appointment. Got nothing back. Went on Mother’s Day and there was nobody there (the door sign said «come on in, we’re here» but the door was locked, waited 30 minutes and nobody showed up). I should’ve read Unilocal reviews before choosing them. What kind of business treat customers like that? Re-​scheduling would’ve been fine but at least return calls/​messages!