Masonry Restoration Masters

HORRIBLE EXPERIENCE! this complaint is for Jon Dwyer, with Masonry Restoration Masters. I had a new front porch installed in the fall of last year, that is exposed aggregate in a light beige color and the job was completed by Steve Smith Designs. it was absolutely gorgeous. Shiny, new and light beige. I paid $ 3,300 for the front porch. I then hired Jon Dwyer Owner of Masonry Restoration Masters to tuck point my home in the front and also do some archway work. John and his team came to my home and completed the job, which I paid in full. During this time, there was not proper tarping done over my the porch. They acid washed the brick and without the proper tarping this ate away at the concrete sealant. Then as they removed the old grey mortar from between the bricks, the grey dust from the brick mortar went all over my porch and front steps then sat over the weekend during the snow, once again without proper coverage. This allowed the light grey concrete to settle into the exposed aggregate, completely changing the color of the concrete to a dirty grey. and now that the porch has sat over the winter there are areas of complete black. This would not have happened if they had of sealed this before the winter. There are areas that are so completely different it now with black and grey it looks terrible. I was promised for 8 months multiple times (I have saved all the messages) that they would come back and re-​seal the aggregate and make it right. Rick, his assistant and Jon both verbally promised and left me multiple messages… promises after promises that they would fix what they ruined. However during the time the porch sat over the winter with absolutely no sealant the weather has now turned the brand new shiny porch to a dull black and grey. They came to power wash my porch today without calling me to notify me or anything. I have already been in the process of getting a bid to re-​lay the aggregate, and sadly I found out you can’t just re-​lay a top coat. So when I called Jon to tell him to hold off he started screaming at me, telling me that he has gone above and beyond the call of duty by purchasing a $ 70 dollar bottle of sealant today, and then he hung up the phone on me. Wow… that’s really impressive work and workmanship. I’m now taking them to court.