Lugano at Cherry Creek Apartments

This place does not take care of their grounds properly and the customer service and care for resident retention is non-​existent. Staff in the office have been very unprofessional and insulting with the way some issues were dealt with. Snow removal is not as thorough as most other places I have lived and the garage doors have been inoperable on and off for the last year. The garage doors have not been working and left open the last month or more and for paying a covered parking fee and having «secured access» it is a joke as there is fob entry on the side door but all the doors in the garage are a free for all for anyone to enter. Resident’s have not been feeling safe in the garage at night, vehicles are not safe, security is not seen as much as advertised, and anyone can enter the garage! Last week a man with a backpack (homeless perhaps) was sleeping in the hallway on the floor above me and was wandering the halls after a neighbor of mine asked him if he lived there. The preventative maintenance and basic follow up of customer service has been very disappointing for the price of rent at this property. Definitely not the best and not impressive. Wendy (who I am not sure if there anymore) was very incompetent and did not represent the company well in her professionalism or show concern at resident’s issues. Hopefully things will improve or else many will be moving I am sure… :(

Let me just begin by saying the living space is beautiful and most of the office staff is really nice. However, it’s not worth it. The thing that tipped me off that I should’ve moved out after my lease was up was when I saw a huge notice that looks like in an eviction notice on someone’s door facing out for everyone to see and when I actually went up and read the fine print they had been late on the rent for only four days. These kind of tactics are horrific. When it happened to me because my bank sent my payment to the wrong address, I was infuriated. And the late fee they slapped me with ended up being over $ 250. The property manager was unwavering and has been rude every time I have met her. And don’t be drawn in by the supposedly «shimmering heated pool». While it is fine during the summer and yes I suppose it is technically heated during the winter no one could possibly swim in the pool as cold as it is in the winter. This was a complete lie. And as others have noted, the dog park isn’t really a dog park. It does not have gates.

I really didn’t want to post a negative review because we moved out, moved on earlier this year. My friend who still lives there (and referred us but never got her referral fee) told me they are now walking the halls posting notices on residents’ doors bribing residents to leave positive reviews. This is pretty sad, first of all. I don’t feel that everyone is telling the whole story with super negative angry reviews and the super positive ones that I am sure are a result of the $ 50.00 bribe.
We loved our apartment in the beginning. I loved the trendy kitchen and granite countertops. The pantry sized closets in each bathroom were unusual for an apartment and wonderful! When we signed our lease over 2 years ago I felt that it was a good deal for what was included and I acknowledge that the rental market in Denver has always been high, and now with the green rush it’s worse.
However, Lugano has a lot of issues that may or may not be the front desk staff’s fault. Some of the issues are due to staff and management, and some are due to residents. Yes, some of the staff are nice but others have been very discourteous. One of them treated my husband very poorly when he came in after work in his uniform and looking a little disheveled.
The dog feces everywhere is an issue, and they have a man out there almost every day picking it up, but you cannot always stop a resident who is too lazy on a cold night to take his dog out and instead lets him urinate and defecate right outside the door where people have to walk to get in.
There was a series of inspections last year and these went on for days. We were not comfortable with strangers traipsing through our home so we ended up taking time off work to sit at home and wait for people to come through. This happened several times. Very inconvenient and obnoxious.
We became frustrated because we were paying for an extra spot in the parking garage and the parking garage doors were often broken or not working correctly so the garages were filled with everyone’s vehicles and vehicles that were clearly guests or visitors. One of our vehicles also was towed with no warning, even though it had a permit in it and we paid a steep fee to recover it. We left a voicemail about it that was never returned. Collateral damage I suppose.
The staff is not very friendly when you voice your concerns to them. We’ve discussed the safety issues with the doors always being broken, the doors being propped open, the problems with cigarette and marijuana smoke in the halls, the snow/​ice removal problems, etc. The flamboyant drug dealers who filled the halls with smoke and dealt openly from their apartment and poolside don’t live there anymore, but I wasn’t entirely sure there wasn’t another entity there as well. Most apartment complexes do get a lot of calls resulting in visits from the sheriff or police, and Lugano is no exception.
The location does not help, and there is a lot of street traffic walking through the complex. Not safe for children, and these people sometimes end up in the buildings when it’s cold outside or asking for money for bus fare.
We ended up buying a house versus leasing again, so I can’t say I found a place that is completely trouble free, but in our search for a new home I did find numerous apartment complexes that were just as nice.
If I had to rent an apartment again, I would not rent at Lugano. They just aren’t respectful to their residents with towing cars, not returning phone calls, being hard to get hold of, and the occasional catty attitudes.

Rent at your own risk. To be very fair the staff here is very nice and have always been accommodating. However you need to rent at your own risk here. In the short term that we have been here we have had our door mat stolen our apartment has been broken into twice the fire alarm has gone off six times our neighbors pipes have burst along with numerous other things. The apartments themselves are very nice the accommodations are great however the police are here pretty often and the surrounding area really makes this a tough one. It is your prerogative.

The move in process went smoothly and staff that helped us get settled were very kind (thank you Ashley). HOWEVER, after being residents for a few weeks everything started to go downhill. We have lived here for six months now and truly regret our decision to rent at the Lugano. If we could afford the early termination fees we would be out of here in a heartbeat!
Pros:
+Spacious layouts.
+In unit laundry.
+Lots of closet and storage space.
Cons:
–Many staff members are unprofessional, incompetent and unfriendly.
-«Dog park» no longer has gates and is considered open space.
–Dirty hallways, stairwells, trash chutes, bike storage (trash, puke, dog poop/​pee).
–Teens smoke in the hallways and stairwells.
–Garage doors are often broken.
–Doors are propped open all the time.
–Have seen the cops running down the halls twice chasing someone.
–Maintenance is very hot and cold. Sometimes we get something fixed same day and sometimes we have to wait weeks.
–Office is very hard to get ahold of. Once you finally do, they only follow through on what they promise about 50% of the time.
–Utilities from Lugano are not itemized. A number is just added onto our rent each month. It is always different and it wold be much better if the bill were broken down.
Experiences:
–When they were redoing the floors in our building we had absolutely no warning. I went to leave for work and was stuck in my apartment for over an hour (making me extremely late) because we were not allowed to walk on the glue. I called the office and they did nothing about it. It was not until the next day that we received a note on our door warning us that the floors would be changed… at that point it was no longer helpful.
–Emergency maintenance is a joke!!! We locked ourselves out of our apartment around 7pm last week. We called emergency maintenance to let us in and they said they could not help us. They told us we had to call and pay for a lock smith. We ended up just using a credit card to break back into our apartment. (1– Maintenance should have been able to help out, 2– Since we could break in that easily I do not feel safe in our apartment).
–The new manager is one of the worst property employees I have ever spoken to. She is very unprofessional and does not follow through with anything she says. I understand that no apartment is perfect, but it is completely unacceptable to have a property manager that avoids tough situations and disrespects her tenants. I am so disappointed.

Hmmm. where does one begin. Moved into Lugano with high hopes of finally finding a place to call home. Was completely amazed with the friendly, smiling faces of the Lugano Cherry Creek staff and leasing specialists during TOUR and SIGNING of the papers. DONT expect that to last though once you become a resident. The management is horrific, almost like they were educated from a do-​it-​yourself management book. o and wait. they didn’t even read half of the book! Customer Service towards there residents is non existence, so don’t expect an individual to pick up the phone when your in need of assistance or need to file a complaint. (tip for if you do become/​or your currently a resident… PRESS 1 while dialing for Potential Residents) THEY SURE WILL PICK UP THEN ;)
«An enclave of exceptional allure, Lugano at Cherry Creek is a true village community where you can shop, dine, and partake of everything that makes life sensational, all in one wonderful location.» HMMM… What shoppes and dining do they speak of??? The year that i spent at Lugano, all of the commercial space has set empty, leaving there residents feeling empty and unsatisfied!
You should definitely take a dip in the «resort-​style» pool where you can find little underage (18 and Below) girls in there bra’s and underwear drinking alcohol without any parental guidance.
This place is a horrible investment and time spent. The Garages are always left open, therefor your vehicles are unprotected along with your supposedly SECURE building!!!
For the price, one should definitely look elsewhere! FYI !!!