Lowry Eye Care Specialists

Worst customer service! Took four phone calls and 30 minutes on hold to finally order my contacts and when I picked them up, they did not include a receipt. I’ve called several times and cannot get a call back to get a receipt. When I left the eye exam, they charged me $ 71 for a contact lens fitting and then called a week later and left a message telling me they would send a bill for $ 71 for a lens fitting that I would need to pay. Total incompetence. Don’t go here!

The employees are very nice and I’ve always been satisfied. The only reason I give a 3 is because I’ve always been very frustrated with the optical department never answering the phone or calling back.

I don’t understand all of these bad reviews. I have been going to Lowry Eye Care Specialists for almost two years now, and the customer service has always been great. I’ve been able to order contacts no problem from here, and anytime i call to make an appointment (sometimes last minute) they have always fit me into the schedule!

Are you kidding me? I have tried for 3 days to get through and make an appointment and am put on hold each time. Like most people I don’t have time to wait or be yelled at that there are other customers on hold and to please be patient.
Moving on to another doctor.

Horrible customer service. Came here two years ago and they were horrible then and are the same today. They put people on hold for over 30 minutes and are not friendly. I just called to schedule an appt for me and my daughter… they answered and immediately put me on hold, and for 10 minutes! I hung up and realized why I haven’t dealt with them in two years and won’t ever again. Too many other options in town than to settle for poor customer service. Their shop for glasses overcharges too so save your money.

I think they have made some personnel changes to address some of the issues below. Super helpful staff in te eyeglass store who fixed my son’s glasses in minutes, and very friendly attentive front desk staff today.

Just awful awful awful. The front desk staff is extremely rude, no «good morning», «hello» «how are you this morning?», I only got a «sign in here and have a seat». The doctor walked in and didn’t even introduce himself, he went right on to the exam. He grabbed some eye drops rolled up to me in his chair grabbed my eyelid and dropped the eye drops in, without warning and without washing his hands. On my way out they only cared about my contact prescription payment; I paid for the «paper script» but told them that’s all their getting I’d rather buy my actual contacts at Costco where the service is a lot better and I walked out. Don’t go there, I know quite a few people who have had a very bad experience there.

What happened to this place?
I have been going to Lowry Eye Care for years. The first thing that happens is that the doc I have been seeing for years is suddenly gone. No word from anyone, I just found out when I called to make an appointment. When I asked why her patients had not been advised that she had left, the front desk staff told me, «the doctors here didn’t want to tell anyone, so you guys would still come in».
So…I saw another doc, who was fine, but then the nightmare began with the staff. It would take pages to explain all of the apathy and incompetence, but suffice it to say that weeks after my exam and six calls later, I still do not have my contact lenses.
I don’t know what happened to this place, but I will not go back. The front desk staff and the techs need some serious training and customer service skills.

Think twice before you utilize this office. I was an established patient, and there were a few concerns regarding my new insurance. I paid «out of network» prices until the questions were answered. The next day, the office and my insurance company established that they were in network, and I was told by this office I would receive a check for 155.00 to reimburse me for the overcharges. That was 2÷26÷15, I have literally been told the check is in the mail for the past 6 weeks. Nice customer service. Then, when I called to speak with the Office Manager, she said she wished she had known about this sooner. Long story short, I still don’t have my check.

Wow, good luck getting a hold of someone if you need to re-​order contacts. I’ve made 6 phone calls over 3 weeks and every time I’ve been told a technician would call me, which never happened. Worst customer service I’ve ever had with a medical office.

I went here for the firs time about a year ago, great service, glasses are very pricy, but other than they were great.

I saw Dr. Wurst at their other clinic however wanted to come to the Lowery clinic to order my eye wear since it was closer. The staff was friendly. They have a variety of frames to chose from, but could expand on their high end designer frames.

I’ve been to this location a few times in the past and I was put off by the unfriendly staff, however, today takes the cake.
I am flying internationally and needed some paperwork that could’ve easily been emailed to me. I didn’t want to go in to sit and wait so I sent an email through their website. I never heard back so I went into the office and the woman at the front desk was absolutely rude. She cut me off without even hearing what I needed and why I needed it. I told her I would wait and wanted to talk to someone about it. I waited and during my wait the front desk lady told everyone who passed what I needed, snickered and said, «Isn’t that ridiculous?»
After awhile someone came and brought me to an exam room with my chart already pulled up and said that the doctor «refused» to write me a letter a week ago and that what I was asking for was «ridiculous and absurd.» 1) no one ever contacted me about the doctor’s decision 2) if I thought my request was «ridiculous and absurd,» I wouldn’t have requested it 3) no one deserves to be treated this way.
In past experiences, I’ve requested my prescription to be emailed to me and it never has. They told me it’s because I don’t check my junk folder. I check my junk folder every couple of days and then delete it. The email was never sent.
I will NEVER set foot in this office again. They are disorganized, rude, and unprofessional.

I love the docs here but EVERYTHING else is a mess. My mother had cataract surgeries and appointment times were not correct, drop instructions were not correct and time to show up for surgery was wrong. Then fast forward to getting glasses and we ordered progressives yet technician insisted doctor wrote «lined» on prescription (of which mother never wore) Now $ 90 more for most expensive glasses EVER and 10 more days. My advice — stick with the docs, double ck appointments and instructions and get your glasses somewhere else!

Good care! Quick timely service! Don’t know what others are fussing about. Anthony the gentleman that led us to our room was a pleasant person to chat with, made my wife and I feel as if we were at home.

I truly do not like writing bad reviews. However I think other people should be aware of this eye care specialist. The optometrists are good. However our appointment started 45 minutes late even though we arrived 20 minutes early. Both my husband and I were planning to purchase new eye glasses, however the older woman that works in the eye wear area is rude, impatient and very difficult to work with. I will have to say when calling there as well it is very difficult to be helped immediately and they have an attitude. There are several places in the Denver area to see an eye doctor and I will not be visiting this place next year.

I haven’t been to an optometrist in quite a long time — too long. I was able to get an appointment easily and they took my insurance. I saw the Dr with little delay once I got into the office. Dr Guilford and his staff were very professional and personable. They explained everything they were doing and made sure that all the tests that were needed were performed. They had my medical history downloaded and ready to access. I didn’t feel rushed at all which to me is a definite plus — I was able to get everything done all in one place — was able to order my glasses right there as well. Overall I was very impressed.

Optometrists are fine and I had a good experience with the individual that fits and sells glasses. I’m giving this place 2 starts because the front desk service, particularly when calling in, is terrible. I’ve called 3 times in the past month with questions and have been put on hold an average of 10 minutes each time. When I called to speak to a manager, I was put on hold for 20 minutes and routed to an answering machine. When I finally got a hold of a manager after calling back, I was simply told that the Lowry office is extremely busy and the front desk cannot handle all the calls they receive. [Hire more people then!!!] I called again today to pay a bill, was put on hold for 7 minutes, and had two people pick up, only to put me on hold again. Then the call routed to an answering machine and I was disconnected. I am sick of having to deal with the front desk staff here and am planning to switch optometrists for this reason alone.

I have very bad eyes, and have been seeing eye doctors since the 2^nd grade. That being said, I have been to many an eye doctor in various states, and by far, Dr. Treick at Lowry Eyecare was the best. I had some spots on my eyes (for lack of the technical term) that he found that no one else had found. These are possibly cancerous and should be watched. I couldn’t believe that in all of my years at the eye doctor, no one else had found them.
Would highly recommend this place!!!

This place reminded me why despise going to the doctor and put it off at all costs. The prescription for my contacts had expired and I needed to order some freshies so I was obligated to visit the eye doctor and have them write a new one. Lowry Eye Care Specialists is close to where I work so I figured I would make an appointment to go during my lunch break (every eye appointment I’ve ever had never lasted more than 45 mins MAX). The people at the front desk were polite (not exactly friendly, but I’ve learned to lower my expectations when it comes to healthcare). The nurse person came and got me, did all the preliminary stuff they do before the doctor sees you, and sat me down in the exam room to wait for the doctor. And wait, and wait, and wait, and wait, and WAIT. I read through every single Martha Stewart Living magazine they had in the room, and then had to wait some more. I waited LITERALLY 50 MINUTES for the doctor to come and see me. Keep in mind I’m on my hour-​long lunch break. Finally he comes in and does the exam. The doctor was friendly and nice but I still had a really hard time holding in the bitchy attitude I just spent 50 minutes stewing up. When all was said and done, my quicky eye appointment that should have taken no longer than an hour at most, lasted 2.5 hours. I find that completely absurd. They acknowledged the fact that I waited forever and apologized, but of course offered nothing to compensate for the fact that I had to return to work an hour and a half late.
So why’d I give it 2 stars instead of one you might ask? Well a week later when I went back to pick up my contacts, I brought in a pair of glasses I had bought online that needed adjusting. The man working in the glasses shop measured and fixed them right away, and offered to double check that the prescriptions was right, etc. He is Lowry Eye Care’s only saving grace. Unless you have nothing better to do than spend an exorbitant amount of time twiddling your thumbs in the doctor’s chair… steer clear of this place.