Lotus Gardens & Landscapes

If you could give negative stars for a business, then I would choose the maximum allowed just for the sheer ineptness of the business owner. I purchased a daily deal from the Denver Post in March for $ 250 for them to come to my house, turn over and amend my soil, plant a garden of 75 annuals, and mulch the resulting flower bed.
After 1 phone call not returned and 3 emails (which was actually 6, as sending an email from their site –never– works the first time), I finally had the owner come out and discuss the proposed garden. She arrived on the date specified, if an hour late, and we had a nice discussion of our wants as to the garden they were going to plant. She said that her crews would be out sometime at the end of April to dig the garden and amend the soil, and then would be back at the end of May to plant the garden. This was perfectly reasonable, as planting a garden in Colorado any time before the end of May is potentially suicidal.
We were surprised when the crew showed up in mid April and hand-​dug the garden, pulled all of the weeds (as well as removing all of the existing grass) and generally got the bed ready for planting.
May then came and went and not a word.
June came and went and not a word (despite 1 phone call and at least 10 emails inquiring when I could expect them to come and plant the garden).
July 4^th came and finally a group email from another dissatisfied customer asking if anyone else had gotten their garden planted. After a deluge of emails from people that had not received their garden nor a returned phone call or email, I knew I was in trouble.
As this was a deal from the Denver Post, I finally contacted them to request a refund (as no emails/​calls have been returned yet) and without any question credited my account a couple of days after. Stellar customer service from the Denver Post, head-​scratching service from the actual business owner.
I would have been okay if the owner would have contacted me (or even just returned my emails/​calls) and explained that she was in over her head and wasn’t able to get things done. But based on the volume of email from other dissatisfied customers, she didn’t bother doing this for anyone. One chap even said that he –did– get a garden planted, but that the «garden“was a bunch of snapdragons planted alongside the fence — not at all what he had discussed. He was a bit bitter that he actually –got– his garden from these people, as he would have been much happier with a refund!
Please avoid this business at all costs — it’s a shame that it had to be this way but I’ve never been SO unhappy with a place of business and the complete disregard of every business principle that most businesses try to provide.