Linx MultiMedia

Here is an updated review after speaking to the company representatives directly. It turns out there were other parties involved that led to our original bad experience. This review has been updated to reflect the customer service we received from Linx Multimedia in the DC area. We haven’t tested the wiring ourselves yet, so I will try to update the review later to make this more complete.
We had speaker wiring installed throughout the home and speaker installation for most interior rooms such as the family room/​kitchen/​living room/​bath/​home theater/​etc, and added some exterior wires.
We had a builder involved in the installation process as it was a new home, and recently learned that there were miscommunications between the builder, Linx Multimedia, and us.
For those who are working with a third party, I strongly urge you to interface with Linx directly to avoid mistakes concerning your requests. Because we have a builder warranty, we are supposed to go through the builder for the resolution of issues.
In our case, we had two issues. One issue we had was that the actual day of low voltage installation was miscommunicated. We were told a certain date by the builder, where Linx had another installation day confirmed. In our case, because there were 3 parties involved, it caused some issues. Linx called us with questions during installation, but when you spend a significant amount of funding on low voltage wiring, it would have been a better experience if we had been there in person. I can’t be solely upset at Linx as there was a third party involved, but the mistake could have been avoided if Linx Multimedia sent us, the clients, a confirmation email directly with the date and time window of installation. I understand that they were dealing with the builder directly, however, because the clients are the ones who will be living in the home, it would have been helpful to receive direct communications from the company on the installation date and time. We worked directly with the company on the wiring selections, so this would not have been an out of the ordinary request. Other service companies we have worked with send an electronic calendar invitation, perhaps Linx can do the same to avoid our scenario.
The second issue we ran into, which is now resolved, was that the speaker wires were shoved into the drywall when we had originally requested for them to be left out for easier access. Apparently, our builder had requested that the wiring be shoved into the wall, but it is standard for the wiring to be wrapped and left out for ease of access. Once we worked with the company representatives directly about this problem, they came out with only two days notice to pull out the speaker wires, and actually came out on a weekend to accommodate our schedule, which was nice. They also were very interested in making sure we did not have any other issues.
Our experience greatly improved after direct interaction with the company. However, on the communications front, I still feel that there is room for improvement.
Specifically, it would be helpful to know up front what is included as part of a multimedia package and what would be considered as an extra fee for each multimedia item/​service. Understanding what Linx offerings are available post installation that are free of charge would help manage client expectations better.
For example, if the company offers toning to identify the location of speaker wires free of charge after wiring installation and drywall is already up, that would be helpful to know sooner rather than later.
After talking to the company representatives and technician, we were told that they prefer to deal directly with the client, so hopefully moving forward, we will have a better experience. I will update the review when we’ve tested the wiring and worked with the company more.