Liberty Home Products

We had a very positive experience with Liberty Home Products. We were looking to replace our old builder grade window well covers with something more functional and visibly appealing. We saw the style and color we liked and after the ordering process, we had the new cover in about 4 weeks. The color and style look great and with the optional cover locks we feel more secure as well. We would have no problem using Liberty again for future projects.

We wanted to have a patio door installed. They came out and did a measurement and wrote and estimate. We were told it would take 3 weeks to get the door in. I gave the salesman my key so it can be matched to our other door. We didn’t hear anything, so started calling and was not getting return calls. Finally I got ahold of the salesman and he said he lost my key!
Then another man came to do measurements and said that it would be an additional $ 300 because the glass would have to be custom cut. They make the doors when you order them! The curious thing is we were told our door was a ¼″ off. Well we live in a neighborhood who all have the same exact door.
It seems like a very sketchy policy to suddenly let you know that it will be $ 300 above the first estimate!

Much like another review wrote, the wait time is much too long between order and installation. I know they’re custom made… but may I recommend Six Sigma??? I ordered a security door. Two weeks after the ordering with the salesman and putting ½ down, I get a call that the official measurements were done and I needed to pay another $ 80 for extra tubing around the door. Reluctantly I agreed… only because I wanted my door and didn’t want to have to start over with another company.
So it was 6 weeks from order to install. The door is nice however and seems to be high quality.

We ordered a railing for my Dad, who is 93, so he could get down some steps. I have seen Liberty’s ad in the paper with 20 percent off and a A+ rating from the Better Business Bureau. We had them come out, and they measured and did an estimate. For the size of the railing, I thought it a bit high in price even after the discount, but my Dad liked it and needed it badly. They were very nice. Two weeks later, another person came out to do a measurement to make the railing (two measurements at this point). Another month went by before they could fit us in to install. It was taking way too long at this point as my Dad needed it badly. When the guy came to do the install, his measurement was way off and the railing did not fit. We were not happy after two measurements for a simple railing. I did not want to wait another three weeks for the fix, so I requested it quickly, and they did get it fixed and installed in three days. It looks fine and we are happy with it. They followed through, so three stars. However, be prepared for not a fantastic price with the discount and a long wait for installation.

We just got an awning from LHP and we are so happy! In the past when we have ordered something custom from Home Depot or Lowe’s it has been a horrible experience where it’s always late and the product isn’t right when we receive it. LHP did the 2^nd measure exactly when they said they would. They also delivered our awning at exactly 3 weeks, as promised. They also arrived an hour early for the installation — love it! Every employee I dealt with was knowledgeable and courteous. We have already recommended LHP to our neighbors. Thanks LHP!

Disappointed: after 90 days you’re on your own. We ordered two security doors from LHP for almost $ 1500. Although it seemed pricey, we were mostly pleased with the finished product and had a generally positive experience. Unfortunately, one of the two doors started having problems a year later. It no longer latches shut and can only be locked if pulling the door up while pulling back on the handle (so that the dead-​bolt will align with the slot in the frame). Pretty poor quality and/​or installation job if a $ 750 security door can’t be shut & locked after a year. The company is not standing by their installation job now that their 90 day warranty period passed.

As long as you keep in mind that «you get what you pay for», you will not be dissapointed by this company, «and thats all I have to say about that”-F. Gump.