Lawn Doctor

So far, I have gotten fantastic service from Lawn Doctor. They saved my grass that was dead and others recommended that I replaced it. They saved my neighbor’s grass. She left the sprinklers off all summer and the grass died. I mean beige grass, all of it. She called Lawn Doctor. They brought it back to life. That is why I called them. I can only speak about my experience with them.

I called them for service last year and also added another service for power seeding. The power seeding costs was almost $ 300.00, I had them come back to redo some spots in the back yard last fall. It is now spring and I expected to see a better backyard — but that is not the case. I also have contacted them to make payment arrangements and they agreed and assured me that I will not be sent to collections since I paid half and made the arrangements within the 30 days of the notice I received from them regarding my account balance. I just recently found out that they sent me to collections anyway, and when I called again to pay the other half and ask that someone call me back regarding my account being sent to collections — no one called me back. I called and left messages and finally spoke to someone and was told that my account has already been placed on collections before I even made the payments and payment arrangements. I was also told there was no documentation from the two previous employees I spoke with regarding my account and that there is nothing they can do to reverse the collection account even after I have paid them. I will never do any business with them again, nor will I refer them to anyone. The services were very costly — and the customer service is very poor!

In March, I ordered lawn doctor to service my lawn. Without my permission, consent and or agreement, they trespassed onto my property and serviced my lawn in May. I never agreed to and or signed a continual service contract and therefore, I am unwilling to pay for service that I didn’t confirm.
When I contacted Lawn Doctor about the bill, they said it is normal industry practice and that they called and left VM’s. They have since sent this to a collecting agency because they are unwilling to handle this themselves.
Bottom line is I am not willing to pay for services that I did not authorize at my own house. I don’t care if this is industry standard, it isn’t a binding contract and is manipulative business practices.
Do not use these guys. Hire someone else or go to Home Depot as I guarantee it will be cheaper and you won’t have to deal with crooks.

Called and asked for them to come out and cut my grass. They came out and sprayed it and treated it and then told me that they didn’t mow. When I said that’s not what I asked for they agreed not to charge me. Now they just sent a $ 32 bogus charge to collections.

I purchased a Groupon for fertilization and weed treatment. At the very least, I expected no improvement. However they left my lawn worse than they found it. There were numerous «burn» marks on my grass where they applied their chemicals. Even after adding an extra day to my watering schedule (5 days a week), those spots on my grass are still dead.
When I called I spoke to Justin. I asked them to come out and look at what happened as a result of their service and he said the only way they’d come out is if I signed up for an ongoing service plan with them. I asked why they’d expect me to sign up for a service plan if my first experience was bad. I asked for them to just come out and look at my yard without charging me anything. Justin said he would send someone out and do another service for a «discounted» charge. I told him I didn’t want another service — I wanted them to fix what they did to my lawn. He refused unless I signed up and agreed to pay them more money. Then he rambled on about how we’ve had record high temperatures and everyone’s lawns are drying up. I told him it doesn’t make sense because I’ve got mostly green grass, even parts of my yard that are in the sun 100% of the time, right next to completely dead grass where you can see the burn marks from their chemicals.
They really play up their «complete satisfaction guarantee» until of course, you’re unsatisfied. It really shows the kind of company they are if they’re not even confident enough in their service to have someone come out and check the work they did without keeping you on the hook to pay them more money.
Obviously, I am extremely disappointed. I’m letting everyone know about my experience with them. Their work speaks for itself.