La-Z-Boy Furniture Galleries

This is exactly the side of shopping that I abhor. I walked into La-​Z-​Boy and I was immediately greeted by a salesman. He never shut up. I told him that I simply wanted to look around. He went away for a few minutes and then returned. At that point he followed me around like a puppy dog, and talked and pitched without coming up for air. He provided too much boring info about his family. I was looking for a recliner, not a bestie. He showed me the infrastructure of a recliner. I noticed how cheaply it was constructed, perhaps explaining why it was on sale. Yes, there are some sort of contemporary pieces and most of the furniture did not remind me of the stereotypical La-​Z-​Boy that I remembered from my youth. If you want any modifications on fabric it’s a 6 to 8 week wait. Unless you’re willing to wait you’re limited to what’s in the showroom. I was considering a chair and the salesman asked me what kind of car I drove. I told him and he told me that it would never fit in my car and that they deliver for $ 80. He tells me this after he demonstrated the detachable parts of the chair which would easily fit in the car. I suppose I should have removed the billboard on my forehead that reads stupid. I told him that if I were to buy the chair I would take it with me. He then wanted to know if I had someone to help me when I got home because I could never handle it alone and they not only deliver, but assemble. At that point I was done. I excused myself and left the store. In a sentence I would describe La-​Z-​Boy as a fairly expensive, bad taste store, with a particularly annoying salesperson.

This is a comment made by my mother since she doesn’t have a Unilocal Account:
If I go on a rant, please forgive me. But this was my experience at La-​Z-​Boy Furniture.
I went into La-​Z-​Boy on a mission: to find two recliner chairs. Simple, eah?
Not so much.
I was greeted at the front door by a man who clearly didn’t want to be there. He robotically told me and my son about the specials, and pointed us in the direction we were to go to get to the chairs.
We were not approached by anyone, although many «salesmen» were walking around, talking and laughing about something. We walked around the store for about 25 minutes, and finally found the chairs that we wanted. We waited for another 25 minutes, hoping to grab the attention of a sales person, but to no avail. Honestly, they were looking at us as if we weren’t going to buy anything, and like we weren’t worth their time. It was my day off, and we went in with t-​shirts and jeans.
Finally I took the initiative after being in this store for almost an hour, to seek out the sales person I thought deserved to earn a commission. I found the most sweet, kind, and helpful woman ever. Her name was Corine. SHE WAS ACTUALLY WORKING, (filing) AND WASN’T STANDING AROUND TALKING. SO THANK YOU CORINE! :) She said, «oh, aren’t you working with so-​and-​so?» I said, «no. I actually give my business to people that smile at me.»
So I worked with her, and bought my chairs.
THEN, I went to pick them up. I went into the store, and said that I was there to pick up my chairs. They told me to drive around to the other side and back my truck up to pack the chairs into the back. I did, and my daughter was with me. She couldn’t help because she just had surgery, and I couldn’t lift because I’m disabled and have no thumb joints because of carpal tunnel. I met this sharply dressed older gentlemen at the loading dock, and he shoved the box to the edge of the dock. He never introduced himself, and was looking at me like, «ok…go ahead and pack it in.» I said, «I can’t lift it» and he said, «well neither can I.» I paused and laughed for a moment, and said, «well I paid a lot for these chairs, so… There’s no one else who can put it in the back of my truck?» He looked pissed, and said, «nope… *sigh* ok. I’ll do it.» So he shuffled out the side door, and met me where I was standing. He reluctantly put it in the back of the truck and stopped his poor attitude when he overheard my daughter saying, «if he’s being rude, demand to talk with a manager!» He was nice by the end of it but needless to say, I will never be buying from any Laz-​Z-​Boy, ESPECIALLY this store, ever again. Sorry, you just lost a 30 year customer.

Fun place to see oversized chair for the lazy set. They make good quality, but here are the bummers:
— A salesperon who literally follows you around like a hungry coyote.
— You can’t buy off the floor. Find something you like, wait 8 – 12 weeks.
Here are the pluses:
— Lifetime and believeable warranties
— New leathers and florals, not your grandpops chair.
I wouldn’t buy here, but its fun to walk.

Well, they actually close at 8pm (contrary to their website), and their loading dock closes at 7:45pm. Unless they decide to let the warehouse guys go home early, in which case it’s closed whenever you show up. And they won’t let you take furniture out the front door. And there’s never a manager on duty to talk to, or to negotiate prices with. So, we walked away empty-​handed, deciding we’d rather pay $ 1000s to a store that actually cares about customer service and deserves our money. Is it any wonder that the US furniture industry is dying?