Horan & McConaty Funeral Service-Cremation

Horan provided services for my father when he passed 10 years ago and my mother, when she passed this holiday season. Horan oversaw all aspects of the process with compassion, dignity and professionalism.
In that my mother’s funeral was just yesterday, I’m still fielding comments about how lovely it was. In the end, the funeral was beautifully done largely due to the efforts of Horan.
My family worked with Dan, one of the funeral directors, who was always attentive, considerate and insightful. He helped us realize my mother’s wishes regarding her funeral.
Thanks to Horan, my family was able to celebrate my mother’s life without worrying about the mechanics of the funeral and associated processes. I’m so thoroughly satisfied with Horan that I plan to visit in the near future to pre-​plan my own services.

I cannot recommend Christina and the staff at the Colorado Blvd. location enough.
Their attention to detail and willingness to go above and beyond were so appreciated at
this painful time. Every time I drive past the mortuary, I feel sad, yes. But I also feel relieved
that my mothers funeral arrangements were in such good and capable hands.

Sadly, after my original complaint Horan has not had the decent taste to contact me or even remove me from their database. You can imagine my shock when 6 months after my mother passed I received. I have cut and pasted the email I sent into Horan and into BBB.
Cut and paste of email sent to Horan and the BBB.
Back in April I used your services to cremate my mother. After several bad run in’s with Wendy and then finally being blamed for a mistake by YOUR employees I wrote a lengthy complaint. After all this time I am still amazed at the poor business choices by your staff (and possibly you) to blame me when you failed to simply place a letter in my mothers casket as requested. I don’t think you or your staff will ever fully realize how upsetting this is as evident by your lack of apology and blaming me for your mistake.
Anyway, I wrote a long letter detailing the poor service I received to your survey company and posted an abbreviated version on Unilocal for others to view (but and pasted below). So you can imagine my surprise finding a generic Horan survey/​solicitation when I went to check my mother’s mail. I would hope that Horan would make better choices following such a complaint and have my mother and her address removed from your database. It is distasteful on so many levels. It should be rather easy to remove our address from your solicitation — and in good taste.

I hope no one ever needs to visit this place, whether it’s for a friend, family member or co worker. I can’t think of a place I’d give 5 stars to and wish everyone would just have to stay away… forever.
But, in real life, the time does come.
And if you need such a place, Horan & McConaty are as compassionate, caring and thoughtful as your favorite childhood relative.

Seemingly it is antithetical to say Woohoo! As good as it gets about a funeral home, but they truly deserve 5 stars.
I’m not trying to be effusive in my praise but I have little choice based on my family’s experience with this firm. For over 20 years my family has done business with Horan & McConaty. During this time we have recommended them to many other grieving families. Without exception, our referrals have always been treated superbly. Since, we’ve had such good experiences with Horan & McConaty, selecting a funeral home is not something I give any thought to anymore. As such, I started to take their great service for granted. That is until I attended a service, at another funeral home, where there was little to no service given. It was a total fiasco — not enough chairs, & no staff to help. Then it dawned on me how none of this would happen @ Horan & McConaty. The difference was vivid & tangible. A funeral is not an event, it is a process. So much work happens behind the scenes, that the customer never sees, to make a service go smooth. I now more fully appreciate service, and I do not take it for granted.
Horan & McConaty has been in this business, in Denver, for 5 generations. That speaks for itself. Rarer still is the fact that Horan & McConaty has a sterling reputation throughout those 5 generations. I can’t recommend Horan & McConaty enough, or any more highly.