Hertz Rent A Car

I stayed in Stapleton (20 min from Denver) for a week for the New Years. I wanted to have a car rental to travel during my stay. This particular location was the closest to my hotel and I certainly did NOT want to rent a car from the airport. I read a lot of bad reviews, but decided to give this location a shot. I have to say that I had a GOOD experience with them.
I made a reservation for an SUV about a month before my stay. The Monday after I arrived, I called saying I would be several hours late, and they were able to work with me. Once I arrived to the location to pick up my car rental, they did everything in their power to give me everything I needed and answer any questions I had. Yes, it is a small location and it seems like they are short staffed, which led to them having to put callers on hold. But again, my experience was great because of their «promise» to hold my reservation even though I was late and they were busy. I give them props for the amount of work they have and how they were able to handle it.
Pros: Very helpful, Friendly, Had car reservation ready to go.
Cons: Small location, Seems understaffed, Callers get put on hold a lot.

Worst customer service. Rented a car and called at 5:40 to say that I was on my way and would be there right at 6. 6:00 sharp they were closed. Called but no answer. Then the next morning Scot proceeded to yell at me. Literally yell saying, «I was right out front in my car, no way you were here at 6. I stayed until 10 after» I showed him my phone record from 6:00, 6:03, 6:07 where I was standing out front trying to call inside and no answer. He was quite after that. That’s some customer service for you right there.

Terrible place. Got a car that wreaked of marijuana and some horrible orange citrus cleaner, probably used to mask the smell of the weed. I can’t even drive with the windows rolled up without my eyes tearing and my throat starting to hurt. Also found some lovely brown smear of god only knows what on the dash. They were also due to have work done to their parking lot and had no reasonable place to park a car overnight. Won’t be using these guys anymore.

Worst customer service experience ever! My father passed and I needed a car. Overcharged due to last minute arrival. Next time I’ll ask my family members to give me 24 hours notice before they die.

Here I sit for the 2^nd time today waiting for a car. I reserved a mid sized vehicle for a business trip to be picked up at 9 am. There was NOT any car available at the time, so I took care of some other items and returned at noon. Again, the car I reserved was not here, so they have substituted a mini van. This took about 15 minutes to resolve and The car needs to be cleaned and fueled so I have been told it will be ANOTHER 25 minutes until it is ready. Now I am seriously pressed for time and not a bit happy. I have a 3.5 hour drive in front of me and I will be lucky if I get to my destination in time to set up my booth. The event starts at 7:30 tomorrow morning and I may be one of those vendors setting at the 11^th hour. The staff is unapologetic and apathetic. It is hard for me to believe that this is the way business is done here.